iiNet

iiNet Outage Report in Hornsby, State of New South Wales

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Hornsby, State of New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Hornsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Hornsby, State of New South Wales 12/04/2024 11:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (5%)

    Phone (5%)

Live Outage Map Near Hornsby, State of New South Wales

The most recent iiNet outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney Wi-fi
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Hornsby, State of New South Wales

Latest outage, problems and issue reports in Hornsby and nearby locations:

  • simonpallister Simon Pallister (@simonpallister) reported from Sydney, State of New South Wales

    27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

  • urban_reverie Urban Reverie (@urban_reverie) reported from Sydney, State of New South Wales

    I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

  • re_mcelroy Rebecca McElroy (@re_mcelroy) reported from Sydney, State of New South Wales

    @iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

  • c_j_schweitzer Christian Schweitzer (@c_j_schweitzer) reported from Sydney, State of New South Wales

    @iiNet Customer Ref 1184783189

  • DavJenks David Jenkins (@DavJenks) reported from Sydney, State of New South Wales

    @iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

  • dremond Dom Remond (@dremond) reported from Sydney, State of New South Wales

    Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

  • fictillius 🦠 Evan (@fictillius) reported from Sydney, State of New South Wales

    A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

  • just_brash Justin Brash (@just_brash) reported from Sydney, State of New South Wales

    @iiNet Likewise I have removed your SIM card from my phone so no point keeping that active either. Please send a final statement/invoice to reflect this situation. If you can organise that you may prevent an ombudsman complaint. I doubt very much you could convince me to use iiNet again

  • BIntercultural Tamerlaine Beasley (@BIntercultural) reported from Sydney, State of New South Wales

    @iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

  • BIntercultural Tamerlaine Beasley (@BIntercultural) reported from Sydney, State of New South Wales

    @iiNet My capacity to run my business and host a session for @DeptDefence this afternoon is depending on your faults team specialist calling me. 8 April this problem started and it is still not resolved despite almost daily contact. Not happy.

  • dremond Dom Remond (@dremond) reported from Sydney, State of New South Wales

    @iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

  • Avo_Spread Ryan Penning™ @😌 (@Avo_Spread) reported from Sydney, State of New South Wales

    @iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

  • simonpallister Simon Pallister (@simonpallister) reported from Sydney, State of New South Wales

    @iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

  • just_brash Justin Brash (@just_brash) reported from Sydney, State of New South Wales

    @iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

  • DavJenks David Jenkins (@DavJenks) reported from Sydney, State of New South Wales

    @iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

  • AdamGoldstien Adam Goldstien (@AdamGoldstien) reported from Sydney, State of New South Wales

    @iowenjones @iiNet Wow. That shit

  • simonpallister Simon Pallister (@simonpallister) reported from Sydney, State of New South Wales

    @iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

  • KylieParkerCA Kylie Parker (LotusAccts) (@KylieParkerCA) reported from Sydney, State of New South Wales

    Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

  • DavJenks David Jenkins (@DavJenks) reported from Sydney, State of New South Wales

    @iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

  • dropbear2_0 😷 The Drop Bear (@dropbear2_0) reported from Sydney, State of New South Wales

    Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • drdanlivo Daniel Livingston (@drdanlivo) reported

    This morning's phone call was 47 minutes of veeerrrrryyyy ssssllllllooooowwwww and painful "help" from @iiNet and I think we've sort of fumbled through to a solution of sorts - hopefully.

  • drdanlivo Daniel Livingston (@drdanlivo) reported

    @iiNet very slow and convoluted customer service experienced over the last few weeks. I changed my address with iiNet when I moved (kind of necessary!), again before delivery of a new modem, but it was still sent to old address. Meanwhile I received one meant for someone else!!

  • spunkyfuzzguts no one (@spunkyfuzzguts) reported

    @iiNet internet out in Nanango 4615. Is this a known issue?

  • tvren Thinus van Rensburg (@tvren) reported

    @whiteyaus1 @iiNet Same issues in 2615 on a NBN ftn connection. Been dropping out every few minutes from around 8pm onwards. Been going on for about two weeks now

  • madeupbyshay shay. 🏳️‍🌈 (on art hiatus) (@madeupbyshay) reported

    Hey @iiNet my internet is down in Ryde, NSW (NBN). I checked and there shouldn't be any outage in my area. Please help.

  • bivabytes Anna (@bivabytes) reported

    @NBN_Australia @iiNet @Telstra any idea when NBN outage in Caulfield South will be fixed? We’re in lockdown here and need internet for work and home schooling

  • ToddLBuck todd buck (@ToddLBuck) reported

    @iiNet Had to buy a second hand iiNet modem to prove it wasn’t my issue. IP address set on the modem points to Adelaide. iiNet you still keep telling me all you guarantee is an internet connection! Really

  • Joey_KinginWA Joey King (@Joey_KinginWA) reported

    I am pleased to let everyone know that after many phone calls that @iiNet chose to listen & accomodate my need for them to send the sim to my PO Box. I hope they support their other homeless customers the same way & this becomes part of new understanding of how we live our lives.

  • dragonbrother Brad (@dragonbrother) reported

    @iiNet I just got home and my internet is out. Is there a outage?

  • JamesHenstridge James Henstridge (@JamesHenstridge) reported

    It seems weird for @iiNet to send a "to the resident" snail mail to my home when I already pay for a service with them at this address. Doubly weird when the prices quoted would give me 12 MB/s for the price of my current 90 MB/s one.