iiNet outages and service status in Stanmore, Queensland

Problems in the last 24 hours in Stanmore, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Stanmore, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports Near Stanmore, Queensland

Latest outage, problems and issue reports in Stanmore and nearby locations:

• 
  Flangela (@Flansq) reported 32 minutes ago from Point Talburpin, Queensland

  I think the solution was to change the WAN port from 1 to 4, despite the cable from the iinet modem being plugged into port 1.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patrick Sedgley (@sedgley_patrick) reported 7 minutes ago

  @iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.

• 
  💧Maria Sofi (@mariasofi) reported 9 minutes ago

  @iiNet Hey iiNet, 5G is down "connected without internet". Care to give the customers some information? (and it's not just me). Also, what is hosted email? I've just seen that you're ending "hosted email". How do I know if I'll be affected?

• 
  Phillip Bigg Ind (@PhillipBiggInd) reported 13 minutes ago

  .@TPG_Telecom @Internode @iiNet are all a disgrace, 13+ years with Internode don’t even care if you leave. Worst customer service possible.. All three companies are under one umbrella and it definitely shows when dealing with them. Customer loyalty means **** all

• 
  Nat Sariman (@NatSariman) reported 18 minutes ago

  @iiNet Such a terrible service. Avoid. I was with them for over 10 years. I wish I could get them back. Nothing but problems

• 
  Greg Bell (@gReb3l) reported 20 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Rod L (@lavo96) reported 20 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  A Bloody Nice Chap (@Abloodynicechap) reported 23 minutes ago

  @Telstra There is no help there! And this doesn't answer why I pay for 4g backup when the speed is 2mbps? I will just cancel the account and move over to @iinet instead.

• 
  Heather (@lollypopangel) reported 24 minutes ago

  @iiNet is actively blocking use of @discord Discord it an important communication platform for many. This happened to us last month and after following every solution they had @discord_support, who were quick to reply to my emails, worked out to be our ****** ISP.

• 
  Graham Lauren (@cloudcitizen) reported 24 minutes ago

  @DodoAustralia’s emails nag it’s time to activate your SIM, when it hasn’t ******* sent them. Worse, I am told its mobile people don’t work on a weekend. So far, its service is no better than the idiots @iinet I want to replace. @DodoAustralia is now dead forever to me.

• 
  Nick Carr (@NicksaCarr) reported 27 minutes ago

  How’s this… @iiNet has cut my phone off (unable to make calls, send messages, use internet.) I use my wife’s phone to call them and ask what has happened… they tell me the ‘support team doesn’t work on the weekend’ so I’m phone-less till Monday @ 9am. In 2023. Madness.