iiNet Outage in Point Talburpin, Redland, State of Queensland

@iiNet down in brisbane, anyone having difficulties contecting to the internet?

Want to waste time - ring #iinet for service.

@iiNet No worries. I called that number numerous times yesterday without resolution or a call back. Same with the live chat.

@iiNet Thanks Waheeb, I can’t do that as the only Ethernet connection I have is over the Xbox. This issues has been happening since I was connected over a month and very rarely (if ever) have got the speed I pay for.

Me: yeah hi I need to configure some settings on my internet settings @iiNet support rep: yeah cool. While this is processing allow me to tell you all about my #COVIDー19 conspiracy theory and how it’s man made population control. Me: 😐

@iiNet Yup already spoken to them and there response tbh is not acceptable at this stage. For your interest here is the invoice that caused this problem. 695673371 you might find this a rather interesting case. This is just the start of the exposure of the illegal billing practices.

@iiNet Its too late its all ready with the TIO. Your support team failed to provide adequate support and at times ignored my requests and constantly spoke over me. I guess happens when you cut costs and move support overseas that have no idea about Australian consumer law. Damage done.

I think the solution was to change the WAN port from 1 to 4, despite the cable from the iinet modem being plugged into port 1.

@timothy_89 @lukeacl @iiNet Lifx uses direct wifi only, the Hue bulbs use a mesh network

@_bohemiaheart @slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau I'll have a ritual burning of my myercard. Never used it much anyway.

@iiNet Hi, Any issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working great/fast but the landline has stopped working. We've tested the line with 3 different handsets but there is no dial tone. Restarted both the NBN modem and router/phone box multiple times.

@iiNet Well apparently due to the change to Vodafone services are seen as prepared & bill is issued & due the same date..... funny how my service has always been prepaid but yet bills were always issued in advance & paid before the next cycle started.

@iiNet Good work iiNet!!!you have totally turn to ****. I will be taking all my services elsewhere.

@iiNet I keep having random outages, multiple times every hour it just stops working, comes back on after about 10 minutes and then goes off again about 10 minutes later and so on. Any reason why or how to fix it?

@iiNet pls explain how you can issue an invoice & have it due on the same day!! I don’t give you debit my account but you are giving me a chance to pay it through another means if I choose to do so.

Hey @iiNet VDSL down in Aranda, ACT?

Great. @iiNet VDSL is now reduced to the 'when it rains it doesnt work' state. Im pretty sure Lesley who called me absolutely lied about the network being upgraded too. I see no evidence of that. Welcome to @TPG_Telecom Garbage.

@iiNet Ok Chris shall do. It’s back now but no guarantees. If first response is a person who asks if I rebooted modem 🙄 but who has no tech skill, so Then has to hand my details on I’ll b Disappointed. Long term IiNet customer.

@iiNet I’ve had consistent drop outs and outages since the start of November, apparently my case gets escalated everyday, yet still no progress. Is this how you treat a loyal customer of over 10 years? Ref: 351617868

@iiNet #iinet nbn slow and dropping out in #InnerWest Again. Boring. No path to simply log issue online. Is it the cheap and cheerful IiNet modem or is it IiNet? My contract’s up in a month. Thankfully.