Telstra

Telstra Outage Map

The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. If you are experiencing problems with Telstra, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telstra users affected:

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 89
Melbourne, VIC 54
Brisbane, QLD 45
Perth, WA 18
Adelaide, SA 18
Canberra, ACT 3
Hobart, TAS 2
Townsville, QLD 2
Donnybrook, WA 1
Geelong, VIC 1
Bathurst, NSW 1
East Devonport, TAS 1
Central Coast, NSW 1
Ballina, NSW 1
Konagaderra, VIC 1
Chinchilla, QLD 1
Sunshine Coast, QLD 1
Launceston, TAS 1
Sale, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • LesleyDewarAU Lesley Dewar - Blogging on Medium (@LesleyDewarAU) reported from Busselton, State of Western Australia

    /TV recognises my Samsung Galaxy tablet using Bluetooth (paired) but can't find the Telstra network. When I try to add the Telstra network, I don't know what security to choose. Thanks Over to you

  • liamalexander 💉💉💉Liam Alexander (@liamalexander) reported

    @Telstra Your technical staff are very rude and seem unable to understand plain English. I'm considering changing providers, outrageously awful service. #DoBetter

  • Schmallky Schmallky (@Schmallky) reported

    @fortaltaco *walks out and back in* "Yes, I'd like to buy a phone." "Are you a Telstra customer?" "No." "Right this way, Sir."

  • BWoonton Ben Woonton (@BWoonton) reported

    @Telstra Downloading is extremely slow.

  • WitchyFolklore 🌺Sasha (Taylor’s Version) 🌺 (@WitchyFolklore) reported

    @Sandra________0 @Telstra I tried it on my phone and laptop I hope they fix it soon let me know if you have any luck I’ll do the same

  • rich_1234 Richard (@rich_1234) reported

    Hey @Telstra your cust serv is shouse A simple esim changeover in store has turned into no phone for up to a week as the esim barcode won’t activate. All the store do is say “not my problem”& all the support people say is we can only lodge a form #thanks4nothing #youbrokekitfixit

  • jayandp john ross (@jayandp) reported

    @Telstra @Damian_Herft Bigpond fail!!! The following message to xxxxxxxxxx> was undeliverable. The reason for the problem: 5.3.0 - Other mail system problem 558-'5.7.1 6392E7B6065BE0E0 Message content rejected due to suspected spam. IB704x'

  • Claire_Juranic Cez (@Claire_Juranic) reported

    @Telstra I have been complaining for OVER A YEAR now about my internet dropping out. Last time you said you would fix it. No internet again. This is an infrastructure problem, as I have told you I had to do a report on this for work. When are you going to fix it, you liars?

  • PrimeM360 Prime Meridian (@PrimeM360) reported

    @Telstra If we have an issue again how do we report it, as the alarm first went off about 10 days ago?

  • _thomasparkes Thomas Parkes (@_thomasparkes) reported

    @tlightly1 @Telstra For a communication provider, their communication is terrible.

  • Singglu SVGI (@Singglu) reported

    @Telstra I send a DM from Instagram please write it down from here.

  • lightningfnt Lightning (@lightningfnt) reported

    @kakqin1x @astroszn7 @Telstra how it has the official business tick retard

  • DefiHank hank defi (@DefiHank) reported

    @NBN_Australia I’ve had my NBN cable damaged and Telstra has been awful in sending an NBN technician to repair it. Haven’t had service for almost 2 weeks now. Loose wire hanging outside my house.

  • AlexTho91319114 Alex Thomas (@AlexTho91319114) reported

    @Telstra @Telstra ofcourse. Many times. They say the same thing; that issue has been fixed! And has auto forwarded all emails yo another gmail address. This is not a satisfactory solution.

  • Vanroon Grant Elliott💧💉x5 ⚓️🧅 (@Vanroon) reported

    @roobiefox Nor should you have. Since privatization their performance has been abysmal. At least when going through one of their customers issues get dealt with promptly instead of Telstra blaming you and equipment for non-existent ‘on property faults’ as they constantly warned me. Gone.

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