Telstra Outage Report
Why is my Telstra service not working?
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telstra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telstra compensate me for the outage?
The recent Telstra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telstra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telstra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (49%)
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Phone (28%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map
The most recent Telstra outage reports came from the following cities: Sydney, Adelaide, Melbourne, Townsville, Perth, Brisbane, Geelong, Canberra, Bathurst, East Devonport, Central Coast, Ballina, Konagaderra, Chinchilla and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Phone | |
| Townsville |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lee
(@lee_jax_hazel) reported
@Telstra is there a mobile service outage in western Victoria?
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Miss Teschmacher 💙💛💙💛
(@Ms_TM) reported
@Telstra woeful internet all day in Perth. Is there an issue? Our Amaysim internet perfect but Telstra continues freezing and dropping out. #telstra
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Phil_K3n_Sebben
(@Phil_K3n_Seb) reported
@Telstra Yes, the earliest issue I remember was Thursday evening 23/06. I was away for 6 or so hours yesterday and it worked fine. At home, I get one bar if I'm lucky.
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Phil_K3n_Sebben
(@Phil_K3n_Seb) reported
@Telstra I've tried both. I was out of my local area yesterday and it seemed to work fine. Only whilst around the house. Hasn't been an issue pre-dating the very recent tower work at Wadalba.
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Стремьіцкій
(@strembickyj) reported
@Telstra How about senior citizens that are not tech savvy, how do they contact @Telstra without the app, extremely poor service delivery for one our most neediest group
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Oscar Cao
(@oscarc168) reported
Best customer service ever. Called up @Telstra. System tells me to schedule a callback. So I schedule one. Get a callback, only for system to tell me they can’t find a suitable agent to take my call - terminates the call.
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Phil_K3n_Sebben
(@Phil_K3n_Seb) reported
@Telstra Correct. It does. Talking to a few others who live nearby, they are all having similar issues. Sounds like the tower works have gone wrong.
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Denyse Whelan BEd MEd
(@DenyseWhelan1) reported
@Telstra We have had nothing since 19 June saying mobile service would be impacted 20-25 June. No change for us! Yet and it’s a nuisance for sure
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Onno Benschop
(@owh) reported
@Telstra @karrinyupcentre Except that there's absolutely no incentive for a centre operator to invest in boosting your network.
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Nick Splitter
(@nicksplitter) reported
.@Telstra your customer service is the worst in the history of customer service. I am done. Please tell me how to contact the Ombudsman and the ACCC.
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bone music
(@BARGH3ST) reported
love telstra. love having to buffer a youtube video two minutes at a time. it is the only device using this network
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Dry Season Bae
(@TerritoryGal17) reported
@Telstra They should be - I’ve never had an issue before today with it
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Phil_K3n_Sebben
(@Phil_K3n_Seb) reported
@Telstra Hey. I've got no mobile data and 'Emergency Calls Only' for the last 2 days. Online shows no local issues. House internet is fine. Tuggerawong 2259
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mrdom
(@iammrdom) reported
@Telstra Elsewhere I get really fast speeds on my iPhone 13 Pro Max. But Modbury, SA is often quite slow.
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jus
(@jushailu) reported
@lee_jax_hazel @Telstra I think so. Are you getting an RVA saying unable to dial from this service?
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Kristofor Lawson
(@kristoforlawson) reported
@Telstra - We've got great Telstra 5G coverage at our new house, measured almost 600mbps down yesterday, but the house comes up as not able to receive 5G internet on your website. Why would that be the case? We'd love to have 5G as an option.
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paul newman
(@paullayr) reported
@BeachGirlJan Go to Telstra shop and buy a mobile broadband device. Get 5G 400G monthly plan $75 plus device cost. No more problems.
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Adam Mac
(@amcm1969) reported
@Telstra Sorry I forgot, it's the 1990s....🙄 No excuse for such bad speeds.
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(((Dr Jen Dowling -- she/her )))
(@jendowli) reported
It's a shame when I can get every other streaming service on .@Telstra tp connect, but not @Foxtel. Really wanted to watch Westworld ahead of tomorrow.
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Felicity Waters
(@marbledspout) reported
from
Melbourne, State of Victoria
Shall I discuss invoices sent by Telstra without identifying which service I was paying for ? Or the self populating services I was paying Optus?
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💫🇦🇺 Sarrhian 🇦🇺💫 ENVTUBER
(@SarrhianVtuber) reported
@ReikiVt Bruh Telstra ******* blows, and it sucks because there isn’t really much better 🫠
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Jac
(@jac1010) reported
@Telstra hello - we need support urgently for an elderly neighbour whose phone isn’t working. Who do we contact?
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𝕏ℝ
(@imNinjaXR) reported
**** @Optus… y’all consultants gave me the wrong information and now I have to call (when my mobile can’t make calls) to get a SIM replacement. I should have stayed with @Telstra.
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Charlie Sheehan
(@pauliewalnut) reported
@SkyNewsAust No doubt the ungrateful prick in the Solomons was using a phone attached to a Telstra network which was probably installed free or at very little cost ??
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Electravision
(@electravision) reported
@SpannaBananna1 @Telstra The BWS ad with the tranny.....never going there again.
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Sydneymediagirl
(@sydneymediagirl) reported
@Aussie_BB Worse customer service ever! Just spoke to someone who refused to help me, refused to put me thru to supervisor & refused to give me their id! I thought Telstra was bad, you are shocking @Aussie_BB
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Lants
(@lants) reported
@DrRowanBrookes @simongriffiths Telstra has been utterly terrible in Rye. Both home internet and mobile coverage.
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Georgie Bramich
(@GeorgieBramich) reported
@Telstra Thanks Jay but this is not the issue. All I need is my mobile data reinstated as per my plan which Telstra took upon themselves to change with no advice. I was promised on Thursday this would be rectified in 48 hours. Did not happen and live chat was absolutely futile. Given up!
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Ryan Williams
(@RyanWil62993886) reported
Anyone have any issues with Telstra over-billing or NBN supply?
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jus
(@jushailu) reported
@Telstra outage in VIC or nah?