Vodafone Australia Outage Report in Coomera, Gold Coast, State of Queensland

@VodafoneAU poor form guys. Office modem you supplied faulty - 2 weeks of back and forth, 2 hours on hold yesterday, no solution on how to pickup new modem. First day w/ @Telstra NBN today. You lost a loyal customer of 8 years. 7 mobile + NBN connections @VodafoneAU

@VodafoneAU WHAT TYPE OF MUPPETS DO U HAVE AT VODAFONE? BLIND 1'S...MUPPETS THAT HAVE NO FINGERS TO DO ANYTHING! NO EYES TO SEE MY PROBLEM! NO MOUTH TO SPEAK TO DO ANYTHING...NO MUPPET THERE CAN WRITE EITHER! JUST A BUNCH OF MUPPETS...MUPPETFONE!

@VodafoneAU This is what Vodafone does when they can't help you with their pathetic service...blocking me sure shows how much help you are really getting!

@VodafoneAU I've been with Vodafone for over 20 years... This really shows how important I am to them! No priority no help no nothing! This is been going on for months! Just shows their loyalty to ME!

@VodafoneAU After ditching #Vodafone broadband to my mother's house...for terrible service and drop out after drop out and not a phone call to her...#telstra called today to update us on the Gen 3 modem and more. Not 1 drop out yet since Friday. This is service is so welcoming !

@VodafoneAU @VodafoneGroup Now to officially to go to an ombudsman and lodge a complaint for lack of competence, no service no coverage no help what so ever to get me what i pay for...@Vodafone wants to credit me 3 or 4 days out if the 9 months of complaints!

@VodafoneAU Gee...even trying to block me...because of their own network is that terrible that they don't want you to see!

Why no service for me in Waterford Qld @VodafoneAU? What’s going on?

@VodafoneAU Day 4 now still NO HELP from Vodafone....day 4 absolutely nothing is being done! NOTHING AT ALL!

@VodafoneAU So today go to @Vodafone at Southport...manager there puts a new sim into my Samsung 21s...talking crypto...4 times it wouldn't load a Web page...manager say not good! I have to see if new sim was going to solve my problem at home...Fail big time...

@VodafoneAU you promised the maintenance that covering Southport area will be finished by the 13th, but my signal is still bad. I live in the CBD of Gold Coast next to the library, can't believe how hard it is to get a stable connection.

@VodafoneAU @PaigeCockburn This is nuts. Poor form vodafone!

@VodafoneAU for some reason my phone data has been mega slow...for days. I’ve got an iPhone 12 Pro so not running an old phone...any suggestions to fix please?

@VodafoneAU I'll pay my phone out and move to #telstra...they can have my next 20 years of service...your loss #vodafone I don't care no more if you can help or not...you don't care obviously for a 20 year customer...hello #telstra with 5g coverage in my area unlike yours!

Am I the only one experiencing issues with @VodafoneAU this morning?

@VodafoneAU I will keep adding and adding.2moro I'll be asking everyone to retreat what I post of @Vodafone's failure to help me ...to help resolve the service I pay for...and I won't stop! I'll keep posting u blocking me for reaching out for the help you should be providing me!

@VodafoneAU After being a loyal Vodafone customer for over 15 years I am changing carriers. I am very disappointed after only ever ONCE making a claim and there is nothing you can do to help and reject my claim after my phone was stolen. Vodafone sucks. #Vodafone #vodafoneboykot

@SteveMolk @VodafoneAU What? I have to check mine. That's dodgy. And now I feel awful because I recommended you to voda NBN didn't I??

@VodafoneAU Do I call A current affair for a a fail service of Vodafone!

@VodafoneAU Since I've been complaining for months on end with no help in sight what so ever! Bringing my mother to Vodafone where she is a key on a keyboard and totally disrespected her...you think I should comply with your rules and regulations!

@swearyanthony @VodafoneAU I hate that dumbing down of service functions.

@swearyanthony @VodafoneAU Telcos, particularly when it comes to infrastructure, should have an aptitude-based recruitment of smart customers, who know the relevant tech. And then have immediate escalation of issues, because, they’d be real. Would actually reduce support costs, I reckon.

I spent an hour trying to explain to them that they were endangering lives and even the "specialist" @VodafoneAU 2nd level support specialist was "check your VPN, or clear cookies" when I kept saying no, this is on you. You've broken it.

@VodafoneAU I have recommended a friend to Vodafone & am trying to work out if I want to come too, fyi. & for the record, & off the record, my encumbernt is awesome too, it's just that at the moment their support is horrific.

@VodafoneAU @vodafone So what about Pambula (no service), Aslings Beach (no service), Tathra (one to two bars, dodgy), Bermagui (one bar, might as well be no service) and Tabourie (one bar, might as well be no service).

Aside from the immediate issue of @VodafoneAU blocking folks from being able to click through on @NSWSES alerts, it's absolutely unacceptable that their help desk are unable to escalate serious life threatening issues.

@VodafoneAU I wish that I could, but the connection - through your network - is so poor that it is barely holding up for me to post this tweet. Really not good enough. Not when it’s been going on all week.

@TomWKoch @VodafoneAU It seems to me that the staff (and most of the conversation was with a second level "specialist") isn't trained enough, or enabled to escalate issues to someone who is able to understand it. It's not the helpdesk person's fault (I blanked their name for a reason)

@VodafoneAU hey Vodafone, I have no internet. I'm running a live virtual event at 9 am Brisbsne time. Yep, that's in 20 minutes. I've restarted my box and there's nothing going on. The telling little red light on the ‘internet’ indicator confirms something is bust. Please help 🙏

@swearyanthony @TooheyMatthew @VodafoneAU Had this issue during Qld floods a decade ago.....