TPG Telecom Outage in Parramatta, State of New South Wales

@TPG_Telecom Still no call back - internet is still down - is this a signal to move to another provider? Who will pay for loss of my time & productivity?

@TPG_Telecom nbn site says no outage in our area!! Sending you DM with screenshot.

@TPG_Telecom Hi there. Still no internet connection? Is there anything happening to fix this???

@TPG_Telecom hi TPG. Is there an HFC outage in Beecroft 2119? Parents have had no internet since 1AM - ARRIS restarted, downstream blinks then goes out. Can’t find outage for 2119 on your site.

@TPG_Telecom we got a notification that the outage has been restored but our internet is still not working. Even agate restarting the modem. What should we do next? #CustomerService

Thank you @TPG_Telecom for diagnosing and turning around a broken line and internet connection within 24hrs. Great customer communication that kept me updated. #customerservice

@TPG_Telecom do you know how long the current planned outage in NSW Newtown area will last?

@TPG_Telecom If only your customer service was as fast to resolve phone issues

@TPG_Telecom why do I have so much time to Twitter my frustrations with TPG? Because I’m on hold & you still cannot resolve phone issues #notHappy

@TPG_Telecom How many TPG staff do I need to speak to before TPG issues are resolved? #notHappy #TPGisCrap

@TPG_Telecom TPG internet and mobile apps take YEARS to load. ONLY TPG. I have no issues with other companies. #notHappy #doNOTAskMeToDMYou #youContactMe

@TPG_Telecom Whilst on phone I get cut off and TPG don’t call me back & stuff me around #CustomerExperience #bad #service

@TPG_Telecom I’m on hold for home phone issues and msgs keep coming up about internet. WHY? #notCool #willBeChangingProviders

@TPG_Telecom Are you able to give an update for internet service in Marrickville, New South Wales? My internet has been down for most of the morning.

@TPG_Telecom Is the service down?

@sarge_stan @Leonlovescats @TPG_Telecom Not working 😤 and Sistor has to do her working from home, pay for extra data

@TPG_Telecom the @NBN_Australia status check says that the issues on my area are resolved but I still have no internet at home. What’s the ETA on your end?

So disappointed with @TPG_Telecom. I’ve been a customer for ten years and can’t believe how shabby their customer service has gotten. Guess it’s off to @Optus for our NBN needs

@TPG_Telecom Hi team, do you know if there’s an outage in the Hills Area? My NBN had been down all morning. Can’t see an update to my report lodged this morning. Thanks.

@TPG_Telecom any updates on @NBNCo outage in North Bondi? Website says restoration underway - it’s been a very long and frustrating day of tethering to terrible @VodafoneAU mobile data...

@TPG_Telecom we've been without internet for a week now and your tech has not shown up to 2 appointments and has had to reschedule 3 days later as 'that was the earliest available time' however my neighbour called up after me with the exact same issue and got his fixed next day

Hey @TPG_Telecom - repeated drop outs, super slow speeds and 5G issues over the last week. What’s going on? Located in Canberra.

@TPG_Telecom Still no call back - internet is still down - is this a signal to move to another provider? Who will pay for loss of my time & productivity?

@TPG_Telecom Hi...my NBN suddenly died. I am in Willoughby. Is there an outage currently?

@TPG_Telecom This is very irresponsible of TPG to promise call back & no response for over 3 hrs- we are without internet (at no fault of ours) & it seems will have to wait 48 hrs - customer service was pathetic & least bothered abt customer problems - at time very rude & arrogant attitude

@TPG_Telecom u done it again - had to stay on the call 2 hrs - my internet service was stopped today all of a sudden - my account had wrong details - escalated to the manager in charge - promised call back in 20 min - it has been over 2 hrs - no call from TPG- m without internet

@TPG_Telecom one of the pathetic service and Internet provider. This is the last chance I am giving you. If my Internet issues not fix by tomorrow, I am going to cancel your service without paying any exit fees. @NBN_Australia #Internet

Ugh @TPG_Telecom is the NBN down again today? Ryde area?

@FinancialReview @TPG_Telecom @Maxepmason There is a lot more to protest about. Paying for a service that you don’t get. Being passed around like a ball when trying to call. One can spend the day on the phone & still not resolve anything. Unbelievable!

@TPG_Telecom @networkoutage Since about 6:30 no NBN and no phone; modem restarted multiple times Please fix