TPG Telecom Outage in Parramatta, State of New South Wales

@TPG_Telecom Interesting. I don’t understand how the line went down but I will wait for the investigation. I guess this problem is a stronger symptom of what I reported the other day (very slow connection)

@TPG_Telecom But this sucks @TPG_Telecom. Slow connection for days and after the reset it literally stopped working completely.

@TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

I am super surprised to experience the quality of broadband in (or around) Sydney -- it still gets disconnected at least 5 times a week. @NBN_Australia and @TPG_Telecom, I'd highly recommend you both to get a better management because it sucks and it really does.

With @TPG_Telecom When you are moving home please make sure that you cancel the sercive on your old address since they will still bill you if the change of address does not happen...

@TPG_Telecom Hi Jhoey.. thanks for the concern and thanks for agreeing that 28 days without service is indeed very frustrating specially during the holiday season.. Ive already decided to cancel my account/order so not sure if providing my details make any diff..

Stupid TPG FTTB.

Ah good, our internet in Sydney no longer works. TPG support isn’t very good is it

I dunno about @TPG_Telecom now. Signed up in October on a no contract, first 3 months free plan, to test them out. Paid upfront costs. Trying to cancel now cause I moved address and was told no fees on the phone. But now some 3rd party costs they trying to charge me for 🤔

@TPG_Telecom This is not true. I never had this velocity to download. Just tried again and the velocity is 25 mbp.

@TPG_Telecom @NBN_Australia any danger of my issues being resolved before Xmas or shud I just jump on eBay and invest in a dial up modem #pisspoor

@TPG_Telecom Will ~ everything worked perfectly as is until the outage. It has been configured this way since day one and inspected twice by tpg technicians for initial set up.

Now had @TPG_Telecom #HFC 100 #nbn for over a month now. Consistently high speeds regardless of the time of day, no drop outs, great customer service. Credit where credit is due, I’m glad my NBN is working as advertised.

@Neil48422865 @EvolvingMeme @WittaTwitta @Zedtwo @NBN_Australia I don't know which alternate universe you live in, but I had 80 kb/s cable before they co-opted it for HFC. I now pay the same for an unreliable 25 kb/s. Fortunately tpg are laying a 100gb/s service in my street so I can leave nbn, and switch to fttp as before turnbull killed it

Today was my last day with @TPG_Telecom mobile. Decided to change after several years to a different service that gives me a lot more for my money (and works without issues so far) Love the fact I can move my number to a different operator without issues

@TPG_Telecom 'Failed to sign in to your account . Server password has been changed .Input changed password. ' I don't want to damage password on my Ipad though .

The year is 2033 I'm still waiting for #TPG to get their email shit organised.

@CynicalAU @Optus @TPG_Telecom Don’t do it @TPG_Telecom are terrible. At present we haven’t had email access for almost 3 days and they seem in no rush to rectify the issue. Also my NBN installation was an experience I’d prefer to forget. 15 missed appointments and sub-standard speeds

@colemanm5k @TPG_Telecom @BigPete009 OMG this outage is killing us. Issues first started appearing on Tuesday. The service was intermittent Wednesday morning & by Wednesday afternoon there was nothing. We have been left in the dark ever since with little to no comms from TPG & keep pushing the ETA for resolution out

@TPG_Telecom @TPG_Telecom don’t “sincerely apologise” because you don’t seem care & it is patronising. Fix the issue & give us our email back, not in 2 hrs, or 15 hours like you are currently estimating. & get real and make visible to your customers the specifics of the issue #tpgfail

@TPG_Telecom Your status link actually tells us nothing. Just that there is no email and you keep@pushing the resolution time out.... most of us have been monitoring this all day #tpgfail

@TPG_Telecom you obviously have no idea what the email issue is or how long to fix it given you keep pushing the ETA resolution time out even more.

@janetbackstage @TPG_Telecom It is actually longer than 22 hours. I first lost access at 10am yesterday. Managed to view a few emails mid-afternoon and it has been down ever since. I have no idea what work is banking up in my email right now

@TPG_Telecom @Babyhire @TPG_Telecom your engineers have been apparently working on this for 24 hours now. For 24 hours I have been receiving emails for work but have no idea what issues are sitting in my inbox waiting to implode

So no problem with the number of players in rural services going from 3 to 2 but telco TPG not allowed to merge with Vodafone whereby the number of mobile players would go from 3 to...3 #joke

@TPG_Telecom Yes it’s all working well now. Hopefully it will work for long time. Because I am having this speed issue every 2 to 3 months. Every time I need to contact your team for testing or support. Thank you for this time.

@TPG_Telecom you have the worst mobile app in this world.. can't see the data usage, cannot see the details, cannot login to account, cannot change password, cannot change the account for auto topup

Appears to be an internet outage in Leichhardt, NBN on TPG, FYI @TPG_Telecom @NBN_Australia #nbn #tpg #leichhardt #connection #internet, thank you

@TPG_Telecom hi guys, internet was supposed to be connected today between 1pm-6pm. 40 mins after deadline and nothing. Help!!!

@ernestjpnsw @NBN_Australia @TPG_Telecom Had the same issue with TPG. Switched to Vodafone NBN and much better quality of service

So I got my @NBN_Australia service installed today. The technician came within the designated time frame, was really nice and installed the cable way quicker than I thought he would. And now I’m getting 44mbps which is exactly 10x faster than what I had on adsl 🎉 @TPG_Telecom

@TPG_Telecom I need to cancel my TPG Internet with account number 6407504. Been calling customer service for 60 mins and not getting connected Kindly assist at the earliest. #TPG #Internet #FTTB

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

@TPG_Telecom can someone please resolve the issues with my NBN. It has been almost a week this time. I have had numoutous conversations and visits from your technicians without the issue being fixed. Unfortunately this is the 5th time this year we’ve had a material outage.

@TPG_Telecom Can you please coordinate with NBN and fix the service on Brighton Boulevard in Bondi. This is the 5th serious outage this year which is causing material economic damage to my business. Neighbours paying for your service are also having the same issues. Thank you

@TPG_Telecom Turns out it was a billing issue due to a cancelled card but the walled garden wasn’t making it through our security gateway, ping tests were working though so that’s where the confusion was. Be nice if you guys sent a couple of SMS warning service is getting suspended or paused.

I think my internet can sense the impending #NBN build as it’s absolutely crap! 💩 Wifi won’t connect to more than one device at a time 😡 thanks for nothing @TPG_Telecom #aussieinternetsux

@JohnWren1950 @TPG_Telecom @Telstra @NBN_Australia Have the same problem. Fear the day when I'll be forced onto the substandard #NBN!

@Telstra @tpg has a advised that the Telstra lines used by TPG have cut/damaged by a worker and won’t be restored until 1st April. Not much TPG can do when it’s a Telstra issue.

@TPG_Telecom I am trying to contact you, on 1300 993 011, no luck. Help!

@TPG_Telecom Not to mention that I’m now being charged for a mobile service I cannot use due to faulty sim. The last three weeks dealing with TPG have been incredibly frustrating.

@TPG_Telecom SIM card was only sent after I called on two consecutive days to complain about intermittent sim connectivity. That’s a totally separate issue to having to wait 2.5 WEEKS for an internal port that was meant to take “2-4 hours”.

@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

@Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

@TPG_Telecom I'll admit being stuck on hold for that time was annoying - but once I got the service person, it was resolved pretty quickly.

Half hour on hold with @TPG_Telecom. Sucks.

@ConcertTcrc members check 👀 it out #CancerCouncilNSW & @cancerNSW are calling for #EOIs for the Translational Program Grant (TPG) Scheme to support multi-disciplinary approaches to #cancerresearch. Max. $750,000 pa x 5 yrs per application. Details below 👇🏼@CancerSPHERE

@weezmgk Thanks. Now I recall TPG was building a network that was to be capable of being upraded to 5Gbut all their hardware was Huawei. So they cancelled the lot.

That’s a wrap, with the ASX200 closing 0.50% lower. Telstra closed the day the top perfomer after TPG elected to move away from its mobile network, meanwhile Eclipx Group remained parked at the bottom of the ASX200 after a disappointing update... #asx #marketclose #update

@NBN_Australia It slows down hugely. In fact no one can tell us whether or not we are on TPG FTTB or TPG NBN FTTB. we had letter to say we were on both!

@TPG_Telecom hey TPG , you probably have the worst customer service , it has been over three to resolve simple transfer of service #tpgworstserviceprovider

@MarkTLive @canarysupport TPG internet did a similar thing to me when I tried to disconnect. Kept giving me hours of phone ping pong to get onto the "right department". I got my bank to block them, 2 months later they call me "if you dont pay up we'll disconnect your service"...thanks, that's all I wanted

@Thefinnigans @TPG_Telecom It always comes back up after going down for some time. Just so annoying to have internet down when you rely on it so much. @TPG_Telecom sent out an NBN tech who came and replaced the connectors. Still an occasional problem. I think it is still the cable in the street.

TPG has stupid routes.

@TPG_Telecom @WeyHo To be fair to TPG. We have had our #NBN for 4months now and only 1 outage

@bsingharora @TPG_Telecom Simple solution go to Aussie Broadband no isdues with them not like TPG there always have issues

@TPG_Telecom @NBN_Australia My NBN link down again. Seems to be down every 2-4 weeks. This is the 3 official complaint I have in as many months.

@Vexing this just in: we're getting reports from the field that TPG IS A GIGANTIC RAGING BUGGERY **** WITH AN ICE-CREAM TRUCK

@bsingharora 1/2 Our apologies for the service disruption. ADSL and NBN customers at your location and surrounding areas may experience Data and Voice connection difficulties due to an unplanned outage caused by fire damage. TPG apologises for any inconvenience. -Mc

@daniel_iversen We apologise for the inconvenience, Daniel. We tried to locate your account using your twitter name, but can't verify the details. Please send us a DM with your TPG username or customer ID number to assist you accordingly. -Basil