TPG Telecom Outage in Parramatta, State of New South Wales

@TPG_Telecom any updates on @NBNCo outage in North Bondi? Website says restoration underway - it’s been a very long and frustrating day of tethering to terrible @VodafoneAU mobile data...

@Costy_06 @TPG_Telecom I’m thinking of heading that way myself Nick. We’ve been having intermittent issues for almost a month. Have actually needed to buy a 4G modem so I can keep working thru the regular dropouts/slowdowns. Giving them one last chance to sort this out before I jump ship.

@TPG_Telecom @TPG_Telecom It’s 1PM and once again, nobody called me. This is the worse customer service experience I’ve ever had in my whole life.

@TPG_Telecom @TPG_Telecom Once again Jhoey... it’s 2PM and I haven’t received the phone call you promised above. You don’t learn. @Aussie_BB, if you can install a new internet connection at Rhodes on the 11th of September... congrats... I’m your new customer.

@TPG_Telecom Now with the last person I spoke, I requested an escalation. I was told it would happen but I have no idea what is going on. You need to raise your customer service game TPG.

@TPG_Telecom Between these calls, while I was waiting, I was offered the option to receive a callback in 20 minutes. I accepted it and never received a callback.

@TPG_Telecom I’m a customer since 2010. Your relocation service is still the same thing: complicated and slow. Internet should be as easy and quick to connect as electricity.

Hi @TPG_Telecom . Any reported @NBN_Australia outages in the Ashfield area? Mine has gone down.

@TPG_Telecom literally worst service. Was told by a technician we would be getting a new modem in FEBRUARY. It never come and now the useless customer service people can’t come up with an answer. Have also upgraded my bundle and you were pretty quick to take the money for that!!!

@TPG_Telecom is there an outage in Liverpool MSW area? At first I thought it was a billing issue bit my account is up to date and have not been able to use the internet since midday yesterday.

I’m trying to work from home and discover my internet is down. I go to the TPG site and find ‘Due to carrier planned maintenance, some customers may experience connection difficulties. @TPG_Telecom apologises for any inconvenience. Outage Started:Friday 15 May 2020, 8:31 AM...

.@TPG_Telecom moving this weekend and been trying for days to cancel account. Was considering transferring account to new place but not sure now.

@TPG_Telecom @NBN_Australia Was booked for technician to attend today between 8-12 today and a NO SHOW. No call, email or txt to explain. The usual poor performance.

@TPG_Telecom appreciate times are quite challenging for all right now, however, signal is so so slow and I can’t get hold of you online or on the phone. Trying to work from home is near impossible with this connection speed. Please contact me ASAP.

@TPG_Telecom Your online chat service is extremely poor! I have been waiting for hours to follow up our internet service which should have been activated last Thursday. Please help!

So I haven't had any internet since the 7th and so far @tpg has changed my due date for it being back up twice now. From 4 days to 3 weeks to it now being down for 1 month and 2 weeks ATLEAST.

@t_cutlet @sharnatweets @chrisgatlarge @ninafunnell @EROCAustralia @thebettinaarndt @TPG_Telecom You're assuming that the email is legitimately sent by a person with that address, and that it is actually email, not a web form that creates email-like content. Also that said person works for TPG rather than is simply a customer.

@arafattehsin @TPG_Telecom We have ADSL outage in our area and tpg and telstra have given us March 4th, I mean wth

Rod Sims & his nimrods at @acccgovau have clearly lost their grip on commerical reality if they still think that TPG was going to build their own mobile network... #getaclue

@TPG_Telecom NBN issues in Ryde, but not listed as current outage on website: what’s going on

Hey @TPG_Telecom! Stop holding me hostage by keeping my new development fee. I can't switch provider without paying $300 because it appears you never transferred them to NBN, so new provider has to request these $300 again,

@TPG_Telecom My installation went wrong - can you send somebody around to fix it please as I have phoned 3 times and got nowhere.

@TPG_Telecom problem with the myaccount login? unable to login to my account via the tpg website.. help?

@TPG_Telecom Thanks. I hope this time it won't take weeks to fix

@TPG_Telecom SERIOUSLY @TPG_Telecom ! This is the 3rd day that I DO NOT have an internet connection! I spoke to your agent Andrew and he advised that someone will attend to fix it yesterday and no one came! we are WORKING FROM HOME! We need a working internet service!

@TPG_Telecom That's not a permanent fix if it needs to be done every second day.

@TPG_Telecom My NBN provided by you has been turning off and on for the past two months and now has been off all of today. It says there are no outages in my area on your website. What's the problem?

@TPG_Telecom I thick this is the 6th outage this weekend. I don't think you've made 7 days in a row without downtime yet.

@NBN_Australia Thanks Mervin. We using @TPG_Telecom they said there's a NBN connection problem (which was on last Monday 🙈🤔). Cheers.

@TPG_Telecom We have been out of connection since yesterday and have been passed around by your customer service team... all of our neighbours that has TPG have no issues with their internet connection (So, it has to be the data port on our wall that has an issue) ticket#11009977