TPG Telecom Outage in Parramatta, State of New South Wales

I’m trying to work from home and discover my internet is down. I go to the TPG site and find ‘Due to carrier planned maintenance, some customers may experience connection difficulties. @TPG_Telecom apologises for any inconvenience. Outage Started:Friday 15 May 2020, 8:31 AM...

.@TPG_Telecom moving this weekend and been trying for days to cancel account. Was considering transferring account to new place but not sure now.

@TPG_Telecom @NBN_Australia Was booked for technician to attend today between 8-12 today and a NO SHOW. No call, email or txt to explain. The usual poor performance.

@TPG_Telecom appreciate times are quite challenging for all right now, however, signal is so so slow and I can’t get hold of you online or on the phone. Trying to work from home is near impossible with this connection speed. Please contact me ASAP.

@TPG_Telecom Your online chat service is extremely poor! I have been waiting for hours to follow up our internet service which should have been activated last Thursday. Please help!

So I haven't had any internet since the 7th and so far @tpg has changed my due date for it being back up twice now. From 4 days to 3 weeks to it now being down for 1 month and 2 weeks ATLEAST.

@t_cutlet @sharnatweets @chrisgatlarge @ninafunnell @EROCAustralia @thebettinaarndt @TPG_Telecom You're assuming that the email is legitimately sent by a person with that address, and that it is actually email, not a web form that creates email-like content. Also that said person works for TPG rather than is simply a customer.

@arafattehsin @TPG_Telecom We have ADSL outage in our area and tpg and telstra have given us March 4th, I mean wth

Rod Sims & his nimrods at @acccgovau have clearly lost their grip on commerical reality if they still think that TPG was going to build their own mobile network... #getaclue

@TPG_Telecom NBN issues in Ryde, but not listed as current outage on website: what’s going on

@TPG_Telecom What a standard (low) level response is this. I had a long chat with your support engineer who has no idea what could go wrong therefore, he raised a complain for NBN and other teams (which he did not tell me about) @NBN_Australia

@NBN_Australia Yes my provider @TPG_Telecom is never responding on the phones so we are still helpless without any clue of when is it going to get resolved.

@TPG_Telecom What a piece of crap. Home made statistics.

Hello @TPG_Telecom internet outage in Sydney South West. Please advise

Will get there guys - internet in our floor (and the whole country it seems, we’re with TPG) is down so can’t properly review on the phone only! #TPG #outage

@TPG_Telecom Interesting. I don’t understand how the line went down but I will wait for the investigation. I guess this problem is a stronger symptom of what I reported the other day (very slow connection)

@TPG_Telecom But this sucks @TPG_Telecom. Slow connection for days and after the reset it literally stopped working completely.

@TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

I am super surprised to experience the quality of broadband in (or around) Sydney -- it still gets disconnected at least 5 times a week. @NBN_Australia and @TPG_Telecom, I'd highly recommend you both to get a better management because it sucks and it really does.

With @TPG_Telecom When you are moving home please make sure that you cancel the sercive on your old address since they will still bill you if the change of address does not happen...

Poor choice to change from @exetel NBN to TPG Fibre to the Basement. Service drops out every few hours. It’s cheaper - but I’d rather pay more and get a solid service.

@zaahhiiidaaa Vodafone, myrepublic n tpg got better network and internet speeds

@Aryeh48116579 Hi, Thank's for reaching out,  May we request for your customer ID or TPG username to be sent via private message so we can locate your account to assist with your internet issue. - regards -Bryan

@lortron Asking our customers to agree to waive the CSG doesn't change the fact that TPG will always do our best to provide you with quality service and great customer experience. Let us know if you need more assistance. Keep safe! 2/2 -Geli

@wangbubs tpg should from now on treat her better. i mean wcx still uses an iphone 6s. She is their future lol But yeah i agree give her some time from now till she's ready

@wangbubs Tpg would never allow her to

@CripsyAU @NBN_Australia You are lucky i am still struggling between NBN and TPG and the internet stopped since 20/5/2020 still waiting for easy solution when the technician installed my NBN modem he recorded wrong serial number and now we waiting the NBN to update the number and register the port 16days

@NBN_Australia @TPG_Telecom @consumervic @TelcoOmbudsman Day 16 no internet, no solution, no one contact me and no update TPG account no: 6151031 NBN ticket no:10517785 TIO reference: 2020/05/11400

@NBN_Australia @TPG_Telecom @consumervic @TelcoOmbudsman Day 16 no internet, no solution, no one contact me and no update Last day i called TPG on 2 Jun 2020 and still waiting NBN Co updates TPG account no: 6151031 NBN ticket no:10517785 TIO reference: 2020/05/11400

@McAfee @intel @tpg A lot of people complaints McAfee service and obviously you cannot help us out. Please don't take advantage of #BlackOutTuesday. If you really want help them out....just help them out.