TPG Telecom Outage in Parramatta, State of New South Wales

Now had @TPG_Telecom #HFC 100 #nbn for over a month now. Consistently high speeds regardless of the time of day, no drop outs, great customer service. Credit where credit is due, I’m glad my NBN is working as advertised.

@Neil48422865 @EvolvingMeme @WittaTwitta @Zedtwo @NBN_Australia I don't know which alternate universe you live in, but I had 80 kb/s cable before they co-opted it for HFC. I now pay the same for an unreliable 25 kb/s. Fortunately tpg are laying a 100gb/s service in my street so I can leave nbn, and switch to fttp as before turnbull killed it

Today was my last day with @TPG_Telecom mobile. Decided to change after several years to a different service that gives me a lot more for my money (and works without issues so far) Love the fact I can move my number to a different operator without issues

@TPG_Telecom 'Failed to sign in to your account . Server password has been changed .Input changed password. ' I don't want to damage password on my Ipad though .

The year is 2033 I'm still waiting for #TPG to get their email shit organised.

@CynicalAU @Optus @TPG_Telecom Don’t do it @TPG_Telecom are terrible. At present we haven’t had email access for almost 3 days and they seem in no rush to rectify the issue. Also my NBN installation was an experience I’d prefer to forget. 15 missed appointments and sub-standard speeds

@colemanm5k @TPG_Telecom @BigPete009 OMG this outage is killing us. Issues first started appearing on Tuesday. The service was intermittent Wednesday morning & by Wednesday afternoon there was nothing. We have been left in the dark ever since with little to no comms from TPG & keep pushing the ETA for resolution out

@TPG_Telecom @TPG_Telecom don’t “sincerely apologise” because you don’t seem care & it is patronising. Fix the issue & give us our email back, not in 2 hrs, or 15 hours like you are currently estimating. & get real and make visible to your customers the specifics of the issue #tpgfail

@TPG_Telecom Your status link actually tells us nothing. Just that there is no email and you keep@pushing the resolution time out.... most of us have been monitoring this all day #tpgfail

@TPG_Telecom you obviously have no idea what the email issue is or how long to fix it given you keep pushing the ETA resolution time out even more.

@janetbackstage @TPG_Telecom It is actually longer than 22 hours. I first lost access at 10am yesterday. Managed to view a few emails mid-afternoon and it has been down ever since. I have no idea what work is banking up in my email right now

@TPG_Telecom @Babyhire @TPG_Telecom your engineers have been apparently working on this for 24 hours now. For 24 hours I have been receiving emails for work but have no idea what issues are sitting in my inbox waiting to implode

So no problem with the number of players in rural services going from 3 to 2 but telco TPG not allowed to merge with Vodafone whereby the number of mobile players would go from 3 to...3 #joke

@TPG_Telecom Yes it’s all working well now. Hopefully it will work for long time. Because I am having this speed issue every 2 to 3 months. Every time I need to contact your team for testing or support. Thank you for this time.

@TPG_Telecom you have the worst mobile app in this world.. can't see the data usage, cannot see the details, cannot login to account, cannot change password, cannot change the account for auto topup

Appears to be an internet outage in Leichhardt, NBN on TPG, FYI @TPG_Telecom @NBN_Australia #nbn #tpg #leichhardt #connection #internet, thank you

@TPG_Telecom hi guys, internet was supposed to be connected today between 1pm-6pm. 40 mins after deadline and nothing. Help!!!

@ernestjpnsw @NBN_Australia @TPG_Telecom Had the same issue with TPG. Switched to Vodafone NBN and much better quality of service

So I got my @NBN_Australia service installed today. The technician came within the designated time frame, was really nice and installed the cable way quicker than I thought he would. And now I’m getting 44mbps which is exactly 10x faster than what I had on adsl 🎉 @TPG_Telecom

@TPG_Telecom I need to cancel my TPG Internet with account number 6407504. Been calling customer service for 60 mins and not getting connected Kindly assist at the earliest. #TPG #Internet #FTTB

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

@TPG_Telecom can someone please resolve the issues with my NBN. It has been almost a week this time. I have had numoutous conversations and visits from your technicians without the issue being fixed. Unfortunately this is the 5th time this year we’ve had a material outage.

@TPG_Telecom Can you please coordinate with NBN and fix the service on Brighton Boulevard in Bondi. This is the 5th serious outage this year which is causing material economic damage to my business. Neighbours paying for your service are also having the same issues. Thank you

@TPG_Telecom Turns out it was a billing issue due to a cancelled card but the walled garden wasn’t making it through our security gateway, ping tests were working though so that’s where the confusion was. Be nice if you guys sent a couple of SMS warning service is getting suspended or paused.

I think my internet can sense the impending #NBN build as it’s absolutely crap! 💩 Wifi won’t connect to more than one device at a time 😡 thanks for nothing @TPG_Telecom #aussieinternetsux

@JohnWren1950 @TPG_Telecom @Telstra @NBN_Australia Have the same problem. Fear the day when I'll be forced onto the substandard #NBN!

@Telstra @tpg has a advised that the Telstra lines used by TPG have cut/damaged by a worker and won’t be restored until 1st April. Not much TPG can do when it’s a Telstra issue.

@TPG_Telecom I am trying to contact you, on 1300 993 011, no luck. Help!

@TPG_Telecom Not to mention that I’m now being charged for a mobile service I cannot use due to faulty sim. The last three weeks dealing with TPG have been incredibly frustrating.

@TPG_Telecom SIM card was only sent after I called on two consecutive days to complain about intermittent sim connectivity. That’s a totally separate issue to having to wait 2.5 WEEKS for an internal port that was meant to take “2-4 hours”.

@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

@Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

@TPG_Telecom I'll admit being stuck on hold for that time was annoying - but once I got the service person, it was resolved pretty quickly.

Half hour on hold with @TPG_Telecom. Sucks.

@ConcertTcrc members check 👀 it out #CancerCouncilNSW & @cancerNSW are calling for #EOIs for the Translational Program Grant (TPG) Scheme to support multi-disciplinary approaches to #cancerresearch. Max. $750,000 pa x 5 yrs per application. Details below 👇🏼@CancerSPHERE

@weezmgk Thanks. Now I recall TPG was building a network that was to be capable of being upraded to 5Gbut all their hardware was Huawei. So they cancelled the lot.

That’s a wrap, with the ASX200 closing 0.50% lower. Telstra closed the day the top perfomer after TPG elected to move away from its mobile network, meanwhile Eclipx Group remained parked at the bottom of the ASX200 after a disappointing update... #asx #marketclose #update

@NBN_Australia It slows down hugely. In fact no one can tell us whether or not we are on TPG FTTB or TPG NBN FTTB. we had letter to say we were on both!

@TPG_Telecom Spoken to your tech support & we: Unplugged re Plugged Ethernet Restarted Modem Hard Reset the modem Reset network settings Attempted to reset the ipconfig Attempted to manually config IP He told me to call microsoft since apparently he doesnt know what else to do

@TPG_Telecom Spoken to your tech support & we: Unplugged re Plugged Ethernet Restarted Modem Hard Reset the modem Reset network settings Attempted to reset the ipconfig Attempted to manually config IP He told me to call microsoft but truth be told its a paid only service & quite expensive

@TPG_Telecom Totally depends on the IP I get allocated, 14.203.x.x or 125.254.x.x you need to collapse AS numbers quicker after buying ISPs. Latency doubles inside your own network depending on the IP I’m allocated.

@TPG_Telecom hi I’m not getting an stable service

@supestw @TPG_Telecom They ain’t responding, all services and phones apparently down. I’m guessing the exchange or something has had some issue due to the storm.

@Telstra has left me feeling furious yet again. Truely the most painful and over priced business that I deal with. #royalcommission #telstra Time to make a complaint then move services to TPG!

@TPG_Telecom my internet is down today. Is it because of Telstra Outages or something else. From minto 2566

@TPG_Telecom can you please contact me regarding the internet outage in darlinghurst it’s been 48hrs

Hey @TPG_Telecom, it seems my internet has a cat syndrome and doesn’t like to get wet. I arrived home to a super slow internet

@TPG_Telecom Please, read the graph, the issue you had yesterday has been resolved aka the circa 9x reduction in latency. Transparency, it’s what customers value, cut n past placating is insulting

@TPG_Telecom do you have an outage brewing? My #Netflix experience is poor today

@TPG_Telecom my connection is super slow. I have to call every 2 months to get my speed fixed. Please provide a decent service.

@briannasbell @Telstra Bloody hell. I signed up for NBN plan with TPG in readiness for install (finally) in June 2019, and it’s been postponed to June 2020, and yeah, nothing we can do to change as we are on Optus cable & ADSL is a step down.

@TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom @TPG_Telecom pls answer the phone when your service goes down :)

@PolvoPolvo We'd like to investigate why you are still having issues and help with the resolution. Please DM us your TPG customer ID, username and complete address so we can pull up the account. (2/2) -Riezl

No service, no answer! #TPG

TPG internet wigged out, not able to contact customer service on multiple mobile phones which all have internet ! WTF #TPG #TPGinternet #tpgcoveragesucks

@TPG_Telecom righto this wait and crappy support is wearing thin !!

@TPG_Telecom @findercomau Righto been on hold on two phones over 16min WTF is this service 935pm all internet lost

@AlBendall @TPG_Telecom @iiNet Been with them just as long. Had to threaten to leave if they kept sending me offers for the NBN. Most likely when we finally have to migrate we will cancel and use our mobiles as there won't be any speed improvement given how old and dodgy the copper cable is in this house.

@TPG_Telecom Yet it is down again...

@Thefinnigans Hi, apologies for any inconvenience. Are you able to send us a DM with your TPG username or customer ID so I can locate your account and assess your service, otherwise you may contact us directly at 1300 997 271 should you need urgent technical assistance. -Mc