Telstra Outage in Kurmond, Hawkesbury, State of New South Wales

@Telstra so 2hrs on the phone, get disconnected and no one calls me back. My service transition to NBN has been handled terribly. I need my broadband service back on please

@andy_penn I’ve had internet outage since 7am, broken promises in the first few hours and zero response to repeated requests for support all day. Has Telstra shut up shop today? #telstra

@telstra I have had no internet since this morning and despite repeated requests I’ve had no response from customer service. What’s going on?

@Telstra I could, but it has not worked for the half dozen other times I've been asked to do it. It's been acknowledged as a problem with numerous people and the app is broken. Thanks Evie, I would prefer to hear from the app team as to when it's going to be fixed!

@Telstra Hi Lara. It's a Telstra Marketplace Business Account. We were told services would be restored midnight last night but it wasn't and we haven't had an update since. Needs to be escalated. 100+ people relying on your service to run our organisation.

@Telstra Zero wireless connection & lag from our Smart Modem & it doesn’t move to the 4G network when there is an outage. Last 3 days has been shocking . Can you help?

@Telstra your NBN service is so so bad it’s beyond words - 0.1MBs “speed” for days, online help/chat is unmanned and over 1hr listening to your hold music!! Hopeless.

@chrismurphys @Telstra Seems awfully familiar.....took us 10months to resolve.......& now the taxpayers have coughed up another $3bn to "fix" the NBA 😠😡

@tomcollins76 Yeah, the independent systems it replaced did that and did it well. I've identified at least three specific issues but they boil down to overengineering (imho) and not gracefully handling flaky connections while Telstra 4G had a moment.

Went to @Telstra Bondi Junction for help about updating a New system in my phone. First she asked whether I was with them. Yes, then another guy says that the Wi-Fi is down! What kind of service is that? These people are a putting down your name! #auspol

Why ******** do I constantly have to log back in to 10play, 7+, 9now and also the ABC and SBS streaming through my Telstra TV. So ******* irritating.

@Telstra - no you can’t talk to a human. But you can’t text! It’s fun, just like two friends.....texts and this “live-chat” has now had one hour between responses from customer service. Your systems suck. Hire more people to answer the phone! There’s heaps of youth out there!

@Telstra Hi. Unfortunately, still nothing has been done to fix our home internet problem and called the past three days and waited on hold for hours.

Just to update, there is no internet, no phone line and no Foxtel @Telstra . So there is obviously an outage in the Haberfield 2045 area of Sydney.

@BB140888 @GuySebastian @Telstra Ohhhh sorry I can’t help with that one. I’ve never used it. Weird it won’t let you play it on the tv!

@Telstra Thanks cas. I’ve been trying the online help but after the first automated response there was nothing in reply. Is there a number to call as the internet isn’t working sufficiently to complete the steps required. Thanks

@chrismurphys @Telstra When Optus first came onto the scene I couldn’t wait to get rid of Telstra. These days, I’d say, there all much a much. But, I’d never go back to Telstra.

@Telstra Hello. Your velocity service has now been down for over three days. That is three days without internet, free to air TV Channels or mobile reception. Thanks goodness that my mobile is with another network or I’d be totally cut off. Please provide an update. I will be going to TIO

@Telstra Hello. Your velocity service has now been done for over three days. That is three days without internet, free to air TV Channels or mobile reception. Thanks goodness that my mobile is with another network or I’d be totally cut off. Please provide an update. I will be going to TIO

@Telstra Thanks. There’s no issues in the area. It’s been really bad for over a week now.

@Telstra something strange is going on with my account and I think it may have been accessed by someone not authorized and yet when I call your support number I get sent a text and hung up on? Please contact me ASAP with a method to speak to a person.

@telstracareers you guys are so pathetic in customer service. I am calling since 3 days but not answering any calls. Someone is using my telstra account i need help asap. @Telstra

TELSTRA FIX YOUR ****!!!! NOW IS NOT THE TIME FOR MY WIFI TO BE DROPPING IN AND OUT!!!!

@benkimber @CraigNorenbergs @Telstra It took me days to persuade my parents to shift providers, but that was still quicker than their help desk.

@Telstra It has been fixed, by technical support. They have advised me that it’s been happening to a lot of Apple users since the latest iOS update

@Telstra I need to speak on the phone to someone in Australia who can sort out a long running issue. Will a DM get me this?

@andy_penn Hello Mr Penn, how do I get in touch with right ppl to place a complaint against abuse at work at Telstra? I'm being directed and redirected and honestly it doesn't look like anybody cares

@andy_penn Hello Mr Penn, how do I get in touch with right ppl to place a complaint against abuse at work at Telstra? I'm being directed and redirected and honestly it doesn't look like anybody cares

@Telstra Hey, sorry for the late response. I managed to get an NBN technician to come around today, and they were able to fix it. Thanks though.

@Telstra Not good team - you asked me to go to your secure platform and now you've lost interest. A bold strategy, given my issue is your appalling responses today...