Telstra Outage Report in Kurmond, Hawkesbury, State of New South Wales

@Telstra and the worst of it is that on Friday when we called the person we spoke to in thursday didn’t even make a note of the conversation on our file. We had done a bunch of troubleshooting and they denied even speaking to us. So that hardly seems an option anyway.

@Telstra well.. most dissapointed..id like to talk to a CR (from Australia) Call centre was rubbish..4 hours wasted..issue unresolved..

Hey @Telstra it'd be awesome if you could send the tech promised a week ago to my kids after-school care pronto. Landline down and crap mobile reception means if there is an emergency they can't call for help. Grays Point Activity Centre #sendhelp #safety #CustomerService #FixIt

@Telstra looks like the internet (cable) is down in Whalan, NSW. No outage shown on site. Have done basic level troubleshooting. Please check.

@Telstra Yeah nah. Not hanging on the line for half an hour to help you learn to spell

@knarfnamduh @deemadigan @Telstra And no service as well.....waited 47 days to connect to existing working installation, just moved recently waiting 14days, so far. Been paying for 100, getting 43 @ best, appears it's fttc @ best......good luck.....just love Telstra

Hi @Telstra 4G in the Sydney CBD is broken again.

.@Telstra had full 4G signal today at lunch time in Sydney CBD but 0 data (2 phones )

@Telstra Literally. Nothing. We keep getting told to check a page that lists local outages and it keeps changing the outage time. We are getting literally no answers as seen in previous posts.

@Huw_Merlin @LNPvoterfail @deniseshrivell Agree there, but waiting to see, big potential problem could be drop out during large downloads & of course costs. Currently am using NBN Telstra am paying for 100, but getting max 43.....not good, just shifted & now have blinking green lights & nothing...🤔😠😠

@Telstra stop sending NBN packs unless you can actually support whats offered (not just nbn) and get real Customer Service back.. switching... disappointed.

You got to love @Telstra...long weekend and no @Foxtel and no internet....every week an outage. Pathetic organisation, sick of paying my hard earned on these clowns.

The nbn and internet situation in Australia is bad enough, but this whole situation has seriously stopped me ever, ever signing up with @Telstra again, and will adamantly be advising friends and family of the same. Never have I experienced such a lack of basic caring from staff.

@Huw_Merlin @LNPvoterfail @deniseshrivell NBN don't call it a modem anymore...they call it a NTD, it's an brand ARRIS . Took them 47days last time to get here & less than 8mins to fix 2 off them....totally incompetent deal Telstra blames NBN blames Telstra, problem is, you dont have a contract with NBN, must use provider

**** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

@Telstra There is no outage. Makes it worse. Pathetic internet in 2019. Dial up speeds were faster!

@MJFY @fictillius @Telstra @andy_penn Yup. They have network monitoring too. I tried doing one of the network reports for Green square station. Would have needed a day off work to do all the testing asked of me. It affects every person at green square and CBD.

@Telstra I suggest you revert back to humans... your customer service is extremely frustrating.

@Telstra An existing service. I've got two numbers for you. 12071584798394 and 000031495348

Customer service at @Telstra. If you’re going to sms, email or message me, then please reply to me response. One way communications is not customer engagement.

@the_scarfie @nearlytheGOAT I'm off to Gulargambone, the town without service I call it lol. One bar for Telstra that drops out every 5 seconds and Optus has no bars. Services for these smaller towns are such a disgrace, really feel for the people out this way.

@Telstra My internet service has been broken since last Tuesday. A tech has been on site but not able to resolve the issue. Each time I call they go through their spiel, try to tell me my issue appears to have been resolved and refuse to let me speak with a manager.

@Telstra I'll be in the South Hobart area most of the day but hopefully not in the area that's not working - there are others on the community Facebook saying their mobile reception is also out. Probably is an ongoing issue that needs checking.

@friendsofadik @Telstra This is normal rubbish service from Telstra - all they do is ask you to check for outages!

@ndlloyd @MChandlerMather Haven't had one of those yet - I still haven't even been asked to a Newspoll or anything either. Im only lucky enough to get "Telstra technical help"

@Telstra 4th time trying to respond - internet keeps dropping out. No outages at my address according to link but our modem switches to 4g when NBN goes down but 4G not working reliably either

@Telstra continues to be terrible at "customer service". Dude knocks off from his shift midst conversation without a single word.

@Telstra Having now left home to get to work, I seem to have data again - either it's been sorted in the last 15 mins or I'm on a different tower now. The boost outage link leads to the telstra outage page...

@timdy If Telstra weren’t so **** to deal with, one would be tempted to leave Optus.

@Telstra It's a android phone I only had it for 6 months gets really hot to I don't why I have never did a factory reset yet