Telstra Outage Report in Agnes Banks, Hawkesbury, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Agnes Banks, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Agnes Banks and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Telstra
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (37%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map Near Agnes Banks, Hawkesbury, State of New South Wales
The most recent Telstra outage reports came from the following cities: Sydney and Cornwallis.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Agnes Banks, State of New South Wales
Latest outage, problems and issue reports in Agnes Banks and nearby locations:
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷
(@p_terg) reported
from
Sydney, State of New South Wales
@Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!
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Neil Varcoe
(@neilwrites) reported
from
Sydney, State of New South Wales
@Telstra No but I'd love your help. My Internet is down, and I have an online presentation in a few hours. I've tried phone and chat and can't get assistance.
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Derek Williamson
(@Derekjw) reported
from
Sydney, State of New South Wales
@Telstra Is in reference to older family member who left your store in tears after zero support. I will try and get case details. Shame we have to do this out here in the open.
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Robbie Wood
(@robbiejwood) reported
from
Sydney, State of New South Wales
@barrowwk123 @Telstra Me too. A chat about it on Telstra 24x7 app has been going on for four days so far - still no fix on my end.
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Matt Wicks
(@matteightyate) reported
from
Sydney, State of New South Wales
@Telstra is there someone who can actually help me? Got some AirPod pros throughly Telstra rewards which were DOA. support chat person said I need to go into a store to swap them over but person in the store said I needed an invoice with a serial number (Telstra did not send one)
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Derek Williamson
(@Derekjw) reported
from
Sydney, State of New South Wales
@telstra why is it OK to set a connection appointment time of “between 8am and 5pm” to get a new connection. Expect people to wait all day then not turn up. #stoodup THREE times. Not one but THREE. And now saying no more appointments until Nov 17. Cancel contract if U have NFTG
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Beau
(@BeauGiles) reported
from
Sydney, State of New South Wales
@kemal_atlay @Telstra Bad bot is bad. Does FaceTime or Facebook Messenger etc work - so you know the speaker / microphone works? (Sorry if you’ve already done this) Then you can go back to yelling at the bot. Good luck!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra It all comes down to well trained - well resourced support staff. I had to repeatedly explain the situation to agents acting like it’s my first enquiry. They all said they were limited in what they could see, so I had to copy/paste earlier conversations for them. Poorly resourced
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Isaac
(@Isaac_IWF) reported
from
Sydney, State of New South Wales
@Telstra NBN Internet is down barely functioning wont load anything not even Gmail. Phone support unavailable due to high vol of calls.
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💧Jamie
(@scibidoo) reported
from
Sydney, State of New South Wales
@Telstra Oh it's just an observation on how bad the network is across town! You know, the tiny city of Sydney. But if you say one needs to use software to restore speeds then something suspicious must be going on!!!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra The company says one thing while hiring excellent people to do the opposite. I know I’m a grumpy complainer who’s vocal about not-picking but it’s not on that raising one issue creates several more in its wake. Repeatedly. And if there were real competition it wouldn’t happen.
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Dr Catriona Wallace
(@catrionawallace) reported
from
Sydney, State of New South Wales
@Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra Jeez Louise. I could literally write a book. And my experience has only been one mobile service. I have no idea how people with TV, internet and mobile services stay sane. 1/2
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷
(@p_terg) reported
from
Sydney, State of New South Wales
Dilation drops in Eye pictures took And @Telstra decides to call me several times during the whole process. A Filipino-accent and something about following up a complaint. I did a reverse-lookup and saw a number of complaints against calls to and from that number. FFS
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra I have met zero people who rate the quality of customer experience above 1. From training support staff to “not my department “ and “that’s no how the system works” messages I sincerely don’t see a customer centric construct.
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Wrong Glass Sir
(@Sonic_Booth) reported
from
Sydney, State of New South Wales
@lucyssfc Nrl app, if you are a telstra customer it's free streaming
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@cameron_rogers I’ve been in aus 12.5 years and know many very smart people, some who run successful businesses, and all have experienced terrible service fro @Telstra - and no,not being picky, but being told they bought X and received 8. That’s bad. Seriously bad. Inexcusable. And repeated.
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Richelle V⁷ ⟭⟬ Ready for #BTS Anytime 💜
(@kraftsonality) reported
from
Sydney, State of New South Wales
On:E concert Telstra access complaint update - I got a credit on my account that covered the concert costs! Hopefully other people got similar credits too!
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@cameron_rogers I’ve been in many Telstra offices. There is no shortage of money there. But most customers face the poorly paid and badly trained support staff while the company focusses 95% on shares and dividends. Is that a good thing?
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Andy ☁️
(@APACloud) reported
from
Sydney, State of New South Wales
@NBN_Australia my connection has been up and down all afternoon, service sucks! Should have stayed on Telstra cable!
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ange Bell
(@AngeBendall) reported
The internet is so slow at my parent's house, in a major town in SW QLD, that I could make a 4-course dinner in the time it takes a page to load. Not good enough for rural Australia. They were told to pay $1000 because @Telstra wouldn't do anything to fix it
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Lois Underlion-Condition
(@LBFizz) reported
from
Gold Coast, State of Queensland
@JennaPrice Husband rang the ombudsman regarding a Telstra phone contract which they had totally misrepresented. Problem fixed within 48 hours and refund. They had promised a number of freebies which were not free.
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Rickster
(@rickydbryan) reported
@JennaPrice @YaThinkN Mobile phone - got some dodgy advice at the Telstra store, still got a huge bill, complained, they tried to say Telstra stores are franchises so advice not binding. I didn’t stand for that **** - IT’S YOUR NAME OUT THE FRONT!?!!
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Sudheer Kumar
(@SudheerKumarJSP) reported
@Optus U know what, I've been vth ur network from the past 3 years, if u can't sort it asap, I'll definitely port out from ur network and choose 1 of ur competitors like @Telstra r @VodafoneAU upto u now. Likewise others will do the same thing as well, mark my words👽
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IT Enquirer
(@IT_Enquirer) reported
@Telstra Despite your boasting about your new SMS scam message filter, I have seen no difference at all in the number of scam texts with malicious clickable links in them. Whatever you are doing is not working.
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Sarah Moran 💃
(@SarahMoran) reported
👀 PHISHING ALERT: Easy to fall for. Said they were from Telstra offering 40% discount due to COVID. 🚨“I will send a verification code so I know it’s you” 🚨 🚩 Never do this: it will be them hacking to get your verification code sent to your phone.
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IrishBrissyGal
(@irishbrissygal) reported
@JennaPrice Kept getting overcharged for foxtel/,telstra and spending 2+ hours on the phone every month for about 6 months. Found the head of customer experience on LinkedIn and got a phone number, spend 35 minutes explaining the situation and got 18 mths free. Cancelled at the end of that!
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Dhiral Merchant
(@dhiral_83) reported
@Optus nbn outage on long weekend shows how serious you are about providing service. NBN not working for more than an hour, have restarted modem twice as well. Get it right Optus else Telstra here I come #refund
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Higgo
(@Higgo74) reported
Hi @Telstra can you tell me why my ex girlfriends (7 years ago) new phone has been linked to my account and it's sharing my data thus allowing mine down? This is just the tip of the iceberg too.
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Lisa Hayes
(@LisaHay92756018) reported
@JennaPrice @RonniSalt The Telecommunications Ombudsman sorted out an ongoing problem I had with Telstra charging me for services I hadn't used. They were brilliant.