Telstra Outage in Santa Barbara, Gold Coast, State of Queensland

@Telstra I’ve done everything and it’s not working

@Telstra guys, I’ve been trying to get a simple problem sorted for over a week - I’m a new customer and have spent over 4 hours the past week on the phone and only to be told my install tomorrow not happening. Your mistake not mine #duplicateorder #twomodems

@RachelBkr That’s shit. Had the same problem about 2 months ago. Telstra Technician out. New smart modem posted, now I have faster cable wifi than Uzbekistan!!!! #Bingo

@Telstra Never mind, I finally got the second confirmation!

My goodness the attitude and demeanour of the @Telstra staff on this call is appalling. The aggressiveness is shocking and not customer service oriented at all.

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

@Telstra We have contacted your support but they claim nothing can be done until Monday because the team aren’t available until then #telstrafail @Telstra #CustomerExperience #failure

@Telstra after you did scheduled maintenance on our HFC cable you now left the whole street (lots of customers) offline and no one can help until Monday #woeful #Brisbane #telstrafail

@Telstra cable outage in Cannon Hill Queensland, please start investigating the issue

My @Telstra is down and so are all my neighbours after planned maintenance and @Telstra do nothing. Claim there is no outage and put their heads in the sand #TERRIBLE #CustomerService #CustomerExperience

@Telstra need help to resolve cable outage in Cannon Hill, QLD, 4170

@Telstra when will you help the multiple customers still effected by a cable outage in Cannon Hill, Brisbane, 4170

@Telstra still a cable outage effecting multiple customers in Cannon Hill, Brisbane, 4170

@Telstra you have a cable outage effecting multiple customers in Moncrief Road, Cannon Hill, 4170

@Telstra the whole street still has an outage effecting lots of customers and you refuse to acknowledge it

@Telstra you did a scheduled outage and now the whole street (Moncrief Road, Cannon Hill, 4170) Internet is down #outage #telstrafail #notanoutage #itisanoutage

@Telstra But after 3 months of trying to get a resolution, no one calling me back, emails proving our discussions you’ve still cut us off at a massive daily cost and that’s ok! Please can I have the number of someone I can talk to in senior management who is empowered to make a decision

@Telstra SR1-1923659137071 Promised my service wouldn’t be interrupted whilst we sort it out! Cut off today! Promised to call me back 5 weeks ago, ever happened. Over 22 hours on hold....rubbish

@Telstra we promise to not interrupt your service, 22 hours on hold to try and fix but you still cut it! Time to speak to the ombudsman @ombud

@Telstra An you please provide me the phone number of someone in Australia that can help me with my complaints

There is only one reason for Telstras poor performance and reduction in dividends, pathetic customer service! All shareholders should be demanding that Telstra lift their game #auspol #Telstra #ASX

@Telstra Thanks. Your techs are back and trying to work out what the problem is.

@Telstra How are they supposed to contact him when he doesn't have a freaking phone. Last ctc I had was the tech would def be there to see him. I live 2 hours away and no-one let me know it was now an outage anyway. Only found out when I still couldn't call him. NOT GOOD ENOUGH!

@Telstra My 92 yr Dad had a dead landline yesterday. Telstra made an appt 1000hrs-1400 hrs today to fix it. Said there was no outage. He sat there for all that time but no-one came because app at 11am it was an outage .NO-ONE WENT TO TELL HIM ..HE STILL DIDN'T KNOW AT 5PM !!!1/2

@ahontwi @Telstra I know. There’s no excuse for the ludicrously bad internet service we have to put up with here.

Are you good @Telstra theres no chance you put me on hold and hang up again

@Telstra stop hanging up on me and fix my internet

**** you telstra you wierd *****

Whys my net so shit today @Telstra

I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

I’m utterly frustrated that @Telstra can give me 66GB on my phone plan, but no longer support data sharing with 4G tablet devices. This is a sham.

3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

@Telstra Had the worst experience with my house move with you. One shambles after another. Finally sorted broadband after a month and tonight you’ve managed to mess up my Foxtel services. Now I find I can’t get support til tomorrow morning. Fantastic. 😡😤

TELSTRA, Your inability to fix Michael West's NBN problem is doing your reputation harm on Twitter.Please get a move on.

@jindivik @Telstra Yes. Ages ago. The problems have been worse since.

@darren_gilmore @Telstra Well they've given me bullshit on and off for years. It's such bad service. I want to disconnect the lot.

@therealvstar @Telstra Yep Foxtel is crap now too. I like Netflix.

So @Telstra support tells us we need to go into a Telstra shop and Telstra shop says we need go to Telstra Support. You just can't get good help these days.😖

@Telstra Nooo. it costs 3 to 4 times as much as what I’m currently paying... very very poor value I’m afraid. To be honest, this sort of thing seems very short sighted. I often recommended Telstra because they had this cool data sharing option, and it worked well with your tablet devices

@Telstra My issue is that this makes it much more difficult to maintain those devices I purchased because you had data sharing. I wouldn’t have purchased a 4G iPad through Telstra if I was just going to tether it to my phone... this is impractical at best.

Just took me 67seconds to get the 15second ad in front of the dubious Shaun Marsh LBW video to work - I never got to see the wicket. My @Telstra internet is fkn appalling. Fk. This. Shit. It’s 2018 FFS!!! Moving to Uzbekistan 🇺🇿 for better internet.

@TonyVizza @deniseshrivell Yes I’m still on adsl2 nbn next year and the service via @Telstra is very poor and often intermittent

@MikeFitzAU @ms_michellelaw Yes Telstra, no service, pay the board shitloads

@pwwingman @ms_michellelaw Ditto. ADSL over Telstra copper. TPG tech visited today. Signal attenuation both inside and outside the house. Frequent drop-outs. :( Had to use mobile tethering for the last few days.

@deemadigan @bubbletheviking Telstra has a 'universal service obligation' part funded by the Cth Govt. Surely emergency texts would be an apt usage of it. Imagine how many will be sent in #queensland this week as #TCowen #CycloneOwen goes the full Cat 4

@MChandlerMather Let's bring Telstra network back Max. Bloody cheek. UnAustralian. Profitfromdisaster.

@NBN_Australia & @Telstra It’s Now Been Three Days Our Landline Phone & Internet Have Been Down with your So call customer service reps not bothering to get in contact when they say they will!! Bit Hard without a Landline Though #NotGoodEnough #JustWantItFixed

@TheTechDudeAU @Telstra_news @Telstra Clearly I’m being sarcastic giving them shit about their horrible service which nobody should be paying for. Got connected to nbn last week and it’s been down the past 2 days. Before this issue when we connected with them 2 years ago we were paying for 3 months and had no interne

@Telstra I'm canceling my service. How dare you cancel @zerohedge access

@Telstra_news @Telstra Damn commies go suck a egg

@Telstra_news Streisand Effect People!! **** censorshit! **** Telstra!

Just in - @Telstra implements blocks on 4chan, 8chan and Zerohedge of it's own accord #censorship, In other news, 4channers have already bypassed the block and are laughing about how stupid Telstra is. #auspol

Just in - @Telstra implements blocks on 4chan, 8chan and Zerohedge of it's own accord #censorship, In other news, 4channers have already bypassed the block and are laughing about how stupid Telstra is.

@JimWilsonTV @Telstra_news @fraggle73 @Telstra Such a great move! The private company can now decide what you see & what info you are allowed to know. The phone company should monitor what people are talking about and cut off services to those deemed “bad thinkers”. Isn’t forced multiculturalism great!!

@Miss_xRa @telstracareers @Telstra @telseyandco @BarackObama @7NewsMelbourne But legit that's sooooo shit 😭

@Miss_xRa @telstracareers @Telstra @telseyandco @BarackObama @7NewsMelbourne Omg Obama pls help... 911!!!

Mein Telstra a modern Day book burning organisation has gone full retard. #MeinTelstra @Telstra_news