Telstra Outage Report in Santa Barbara, Gold Coast, Queensland
Why is my Telstra service not working?
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
Problems in the last 24 hours in Santa Barbara, Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Santa Barbara, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Telstra
Telstra is having issues since 08:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
- Internet (41%)
- Phone (35%)
- E-mail (9%)
- Wi-fi (9%)
- Total Blackout (4%)
- TV (2%)
Live Outage Map Near Santa Barbara, Queensland
The most recent Telstra outage reports came from the following cities: Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Gold Coast
|
Phone | 22 days ago |
|
Gold Coast
|
Phone | 2 months ago |
|
Gold Coast
|
Internet | 3 months ago |
|
Gilberton
|
Internet | 5 months ago |
|
Gold Coast
|
Internet | 7 months ago |
|
Gold Coast
|
Internet | 7 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Santa Barbara, Queensland
Latest outage, problems and issue reports in Santa Barbara and nearby locations:
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Lisa McDermott (@lisadlmcdermott) reported from Gold Coast, Queensland@Telstra like everything in Australia has gone to ****. I’m literally moving next door and I’m going to have no internet for a week.
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Musk Rat 🐀 Mick (@MuskRatMick) reported from Gold Coast, Queensland@Telstra in investigating mobile booster options for my parents (which cost $2000) with Telstra WOM Dept, they advised the Telstra map showed their area had excellent service. I can promise you they have 1 bar inside and 2 outside. Can you investigate Gleneagle 4285 please
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@wheels002 @Telstra I’ve heard of this 💩 but to experience it has been exhausting. If I had lost it emotionally they would have blamed me after all they put me through with their lack of service and common decency. We are zero to them, except for the income. I’m quite disappointed & distressed. 😩
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@Telstra Been there done that. I’ve been texting my thumbs off for no result & no understanding of the remedy to a problem I apparently don’t have: but I do.
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Richard 🌻(spankyhunter) (@Spankyhunter) reported from Gold Coast, Queensland@Telstra nbn goes down right when the football preliminary starts. Down the whole match so far. Great service. Have to watch on my phone Great service....... not Still down in miami qld Guess your network can't handle finals times
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@Telstra 4 hours of waiting on the phone 📞 & two hours of texting & no resolution. A 10 minute phone call could fix this.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@Left_in_Limbo @Telstra They’re arguing with me now saying my problem doesn’t exist. Still no human to talk to.
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Brown Dirt Cowboy ✳️✳️✳️✳️💉🤠👀💧🐀 (@FlatEarthGang) reported from Gold Coast, Queensland@Telstra I’m on to the technician now. I’ve been texting for over an hour. There’s no resolution just random suggestions that might destroy my long held number. The process is ridiculous. Tell your boss it’s ridiculous. A sham.
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Richard 🌻(spankyhunter) (@Spankyhunter) reported from Gold Coast, Queensland@Telstra good job.. nbn down the entire preliminary final. Useless
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Richard 🌻(spankyhunter) (@Spankyhunter) reported from Gold Coast, Queensland@Telstra since you latest app update its gone to total garbage. Constant half loads, lots of something went wrong. Constantly asking for extra logins. Wont switch between my users without having a cow. Did no one test this update???
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Gary Austin-Eames (@Gary_AE) reported from Gold Coast, Queensland@Telstra is it possible to have a real person call regarding a longstanding issue? Or don't you do phone calls now?
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Anne Carlin #WeAreAllPRGuy (@sacarlin48) reported from Gold Coast, Queensland@bustdboozehound @nineislands I do too. Great plan. Everything included. My modem died at home and the family all used the 25gig I'd rolled over to access the internet while I got a new one. They use the Telstra network.
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Robbie McEwen AM (@mcewenrobbie) reported from Gold Coast, QueenslandWorst customer service I’ve EVER experienced. I spend $8k per year @telstra between my home, business & mobiles. Cancelling all of them
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Dazz (@DarrenAbb) reported from Gold Coast, QueenslandHad to wait to get back to home to the mother in laws to post this as @Telstra 5G was down !
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Gary Austin-Eames (@Gary_AE) reported from Gold Coast, QueenslandJust spent another 2 plus hours dealing with @Telstra s useless phone app as the the case manager decided not to call me back as promised. Utterly useless service.
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Much Maligned Mick 😷💉💉💉💉 (@MainBeachMick) reported from Gold Coast, Queensland@SallyLawry @RuncibleH Took the words out of my mouth. Qantas, Telstra & CommBank have all gone down the toilet. They’ll be out to sea in a couple of months.
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Liam Morrow (@MungoGOAG) reported from Gold Coast, Queensland@GoMeZCSGO @FrankLi @BelongAU Yeah if you are porting to Telstra especially from a well known provider you’ll have no issues. It’s all an automated process now and most go through within 5 minutes. If they take longer you won’t lose service until the port is complete.
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Mermaid Jan JG 🧜♀️🌴⛵🦋🐾 (@BeachGirlJan) reported from Gold Coast, QueenslandIn their wisdom Telstra closed my account a few days ago. So I haven't had internet. When I asked why they can't tell me. I upgraded to 5G 3 months ago. They have reopened it. Bloody hopeless service. On their last chance before I switch ITP. Sigh.🙄
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Daryl (@AndreolaDaryl) reported@Telstra the worst part is I know you can make it work, sometimes I have 15-20Mbps, which although isn’t great it is enough. Why can’t you make it consistent??? #fixthetowers
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bear grylls brother(NOT GIVING AWAY EXPENSIVE ART) (@2manyusernayms) reported@Telstra whats going on. wont let me log in. callcenter closed web assist not working. absolutely no help anywhere. this is bs. site says there is no outages. give me a contact number i can speak to some one.
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Sam (@Sam11176134) reported@Telstra So, till then I have to have no internet and pay for a service that I am not getting whilst I travel to work and risk my life in a global pandemic!
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Scotchy McScotch (@SMcscotch) reported@Telstra Not much you can do, your entire ‘customer service’ team appear incapable of actually resolving anything and just stall, transfer to another department or hang-up. I’ll raise the issue through formal channels and see what @Optus and @iiNet can provide.
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Dunc Black (@Duncster83) reported@Telstra I reported a fault on Tuesday - technician was meant to attend Thursday and never turned up, promised a call today which never happened call centres closed and no one responds on the “24/7” chat on the app!!!!! Any chance of some help??
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Jy samon (@Jysamon) reported@Telstra Do you guys even do anything anymore?..... Been trying to get help with your connection issues for days now! WTF is wrong with your NBN honestly.....
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Jess Pritchard (@jesspritchard89) reported@Telstra nbn keeps dropping out, 4G keeps dropping out. No response in hours on support chat, support line out of hours. No outages for our postcode... how are we meant to get help?!?!
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Dans Maree Sheehan (@danssheehan) reported@Telstra I have been waiting more than 20 hours now for sim activation. I thought it was 4 hours max? I don’t have good enough connection to download the app and the call centre is closed. How do I get help?
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Stacey (@_Stacey_Lee_) reportedWatching this game has reminded me how ******* awful Etihad/Marvel/Telstra Dome/Colonial Stadium is to watch sport at. Look at that awful shadow over the ground. Yuck.
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Emily Stretch (@EmCharlotteAnn) reported@Telstra We fixed it briefly. We’re back to the original issues now though.