Telstra Outage in Santa Barbara, Gold Coast, State of Queensland

@Telstra wtf is up with the connection in morayfield lately it’s gone to ****?

@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?

@peterw @Telstra Was the DM helpful? Facing similar issue with T in west end

@Telstra I’ve been talking to him for two hours. He was impossible, ignoring my actual issue and told to wait 24 hours. I HAVE ALREADY WAITED 24 HOURS FFS!!!!!!! He has completely wasted my morning.

@Telstra I thought the same. I’ve never even been given a time before, yet he did. His name is Peter. The link takes me to a rather useless bot. Why does not one single of you people have any accountability? I’ve been screwed today constantly.

It sucks that I can’t use @disneyplus on my @telstra TV tbh.

Today’s update for you @andy_penn! I created an escalation case on Thursday. Despite multiple folks from your social team saying they’d help and have it escalated etc etc etc nothing has happened. But it’s okay, because T25 will fix everything, right? 🥲 #telstra

I’ll just add @andy_penn that your Twitter support team’s best suggestion was to cancel my order. You can’t make this stuff up. After a decade, I think I’m officially done being a @Telstra customer. #telstra

Oh, did I say I have an order number? I have a type of order number I’ve never seen before in my life, doesn’t work in any of Telstra’s order trackers, and now, when others are getting StarTrack tracking numbers, I’m left high and dry with literally no information.

@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.

@Telstra Hi Jay - I’ve tried that three or four times now. And no one has been able to help me.

@australian Who would ever want to work for this dictatorship? Telstra has a bad name already. He just added reputation all damage to the brand.

@Telstra Wow, I actually enjoyed the humour in this advert, I love a good laugh & a bit of sarcasm, BUT as soon as I saw that you were REWARDING people who get the Jab, I was immediately turned off. Been with you for 24 yrs, had many issues with service but stayed. Not anymore though!

If #COVID isn’t inhibiting small business enough, you can count on @auspost (website is down constantly), @Wix (their platform is simply defective) and @Telstra (cut my net without warning) - aka giant corporations with a lot more money than me - to neglect doing their job.

@daninetherclift That’s horrid! I’m sure you have confronted Telstra about this?

@Telstra Sorry I couldn’t reply because 3G is intermittent in Woodgate as well. When it all came back on it wasn’t relevant . Pretty poor really when infrastructure’s already in place

@ccbigglesworth @Telstra That’s just awful.

@jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.

@mightymouse1908 @Telstra That sounds about right. They have no understanding of what customer service is anymore. 🤬

Well done @Telstra Your staff admit, in store, they did the wrong thing, but refuse to fix it. Lodge a complaint on my behalf and refuse to give me a copy. I refuse to leave the store without a copy. Your staff call the police. Great customer service. #Telstradonotcare

@Telstra The Services arent displaying on the Telstra app!! It keeps coming up with "something went wrong"! Fix this problem an fix it now!

@telstra we’ve been getting garbage speeds all day, have rebooted the modem several times and it keeps getting worse. <2mbps. Any explanation?

@Telstra @186baaa97958443 Typical response Telstra. Not good enough! It’s your job to check and fix.

@WSOGal @hecivan70 @wests_glory Nah this will work out better. The problem with the victory game last game was due to a Telstra outage, it wasn’t the fault of the broadcaster. There’s been one or two little problems, fox was the same. It’s the nature of broadcast streaming. What they are doing is a world first

@186baaa97958443 @Telstra Telstra are the worst.

@Telstra I run an emergency after hours service working from home. Over the last 4 days my internet has dropped out over 80 times while I am dealing with emergencies over the phone and need the internet to access files and details of clients. I am $600 in credit

@Telstra well the 5G internet at home is a bust. Modem can't even pick up 5G when Samsung S20+ 5g in same location has good 5G signal and speeds in excess of 190/35Mbps. Tried a few locations all the same result with phone tested sitting on top of unit. Expected better

@Telstra How did come we invented internet, and yet still have the worst? One-word answer, "Telstra"

@Telstra Internet not working. Is there a problem or outage????

@Telstra There was one open a few weeks ago but I was told they couldn't assist. The current case manager opened up a new fraud complaint to try to get fraud tagging/any credit damage removed off my account - she said it was the only way. This just keeps going around in circles.