Telstra Outage in Santa Barbara, Gold Coast, State of Queensland

@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!

@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?

@Telstra Someone has called me from Telstra. I'm waiting on the phone for technical support now

So annoying that I can’t watch the #hamilfilm on my @Telstra tv Roku system because it doesn’t support the @disneyplus app in Australia! Customers have been asking for months and still no satisfaction. 🤬

@Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul

@deankittelty @Telstra I’m guessing there complaints or fault team don’t work weekends, I would of thought faults team would be 24/7, there customer service stinks

@Telstra Email only, but it seems I have to chase info and I get response I’ll get back to you but get nothing back, it’s terrible customer service and I need my mobile service to be working

@Telstra Waste of time calling me, I don’t have any service, that’s the issue

@Telstra having very limited to no service just simply isn’t good enough

@Telstra you people have apparently been working a fault in my area for couple of months for mobile, person looking after complaint isn’t very good at updating on what’s happening and I have emailed them and they are out of office, it would great to know what’s the go

@AKtech2021 @Telstra Can’t :-( Only have the Telstra Cable NBN Service in our area :-( sucks.

@NBN_Australia Think it’s more a Telstra issue as it’s been 15 days with the nbn devices on hold in their warehouse. Thanks for your reply though.

@Telstra terrible customer service. Waiting on NBN...people in my street are now connected with other providers..messages 6 hours via app and no reply...

@MColvinMcKenzie @ray_peck @Telstra @WilloughbyCity Having worked as a A. grade Ganger' for BCC, that's a toe tripper, I daresay there will be incident reports made about it previously,looking at the mould on the concrete, (never been inspected), that's just my opinion tho'

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Been working from home for weeks and today is the first connectivity issues I’ve had. WiFi has gone completely. Fair play to @Telstra @NBN_Australia they’re on the case!

@jdaalder I’ve been seeing this weirdness too. Slow or no loading on wifi - so Telstra over NBN HFC. Turn off wifi - kick to Telstra 4G, all good…

Protip; if you're switching away from Telstra and you have the smart modem, check the reviews of the modem you're getting from your new provider. I was given a NetComm NL1901ACV. Weak WiFi signal & constant dropouts. Telstra smart modem reinstalled and haven't had issues since.

So @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra

@Telstra Hi Ryan I can never progress to the payment page. Got my biz partner to do it, put through a biz account instead as he could get to payment page. We r still waiting

@FOXTEL_Help Any issues with foxtel now app can't watch anything on ps4 and can watch on telstra box but takes a while to load

@David_M_Green @Telstra 5/7 would help.

My experience of #Telstra is always always sucks

@Telstra Good grief! Why, on the "My Telstra" app for my mobile phone, am I unable to view support messages and conversations? I have no idea why this app exists, if it cannot do the simplest thing!

@NBN_Australia 1/2 Thank you for the reply. I have contacted @Telstra and they did find a fault. Coming Wednesday with new modem. The exiting modem Was installed by Telstra months ago, so don’t have faith it will resolve the problem. Would be great to have all green lights on the modem.

If you don’t agree to the forced direct debit mess @Telstra is planning, your service(s) will immediately be disconnected (or sent to prepaid) and any handset charges remaining will become due immediately.

@Telstra @dannymccaff Hey Martin, messaging app people have gone silent ... and I’m still on hold. And my 92 year old mum still has no service. Can you help me too?

@Telstra @NBN_Australia kindly assist. Can’t get any customer care on the telephone and the our internet service is not the best at the moment. How is YouTube and Netflix buffering?

@Telstra I work tomorrow, I’m with my mum now, so can help her.

@Telstra Hi Martin, you’ve disappeared... can you still help? Or is this another @Telstra trick when messages go no where?