Telstra Outage in Santa Barbara, Gold Coast, State of Queensland

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬

@rubin_angela @Telstra someone needs your help.

@Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic

@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop

My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

Hey @telstra, our Velocity broadband has been out for several hours in South Brisbane. Website says no outage? Any news on what’s happening?

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

2 and a half hours messaging @Telstra to try and sort out a business internet connectivity issue (because it is impossible to get someone on the phone). Appreciate these are difficult times but I asked a yes / no question all that time ago and still haven’t got an answer. Joke!

@Telstra No reply Telstra..about as bad as the online chat help...reply back to them and they take 10 mins to get back to you.Not happy! Obviously they are dealing with various customers at once..not good customer experience..no care factor!

@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!

@Lee09737503 @Telstra Not sure how the technician not showing up for appointments is related to customer svc being overseas. And Telstra is not the only company with call centre overseas, TPG and some others are overseas too but they are not sloppy. Cheers.

@OAICgov can you help with @Telstra poor handling of customer data?

@Telstra Mate honestly I've already decided to switch to TPG I just want to know what the f happened when I tried to contact support.

@Optus @dougfknsteele If you are an existing loyal customer who ordered an upgrade a couple of days before Optus got around to sending around the $200 device discount, you are treated as an idiot worthy only of contempt and utterly ignored in all complaint proceedings. I'll be moving to @Telstra

@Telstra Thanks, but if you read my post, contacting customer support several times this week didn’t help, hence my resort to social… And many friends saying just go straight to the ombudsman.

@Telstra @JonoHerrman if you read my post, contacting customer support several times this week didn’t help, hence my resort to social… And many friends saying just go straight to the ombudsman.

@Telstra What's happened to the BigPond Cable network in Manly NSW? Down most of the day and not expected to be fixed until Wednesday night.

We had issues with our nbn & the tech was meant to come yesterday & nobody showed. Today telstra says they're gonna slow our internet as using mobile data. Call up & ask what's going on. Apparently nbn changed the port we use & nobody told us. Working fine now

telstra get your ******* **** together please

@Telstra Hi Laura, 2106. It is every night without fail, peak times. Can’t run Netflix, have to rely on 4G rather than my wifi to even use messenger. It’s a joke, and I know you’re a customer service rep, not the scum responsible, but it’s not fair for paying customers.

@Telstra how much do I have to pay you greedy pusbags for an internet connection that isn’t throttled between 7pm and 9pm? It’s every night, without fail, service slows down to the point of being barely useable.

Yo telstra you really be after a slapping huh @Telstra 24 failed transactions on my US shares coz my net be dropping you making me lose coin and that's not cool bruv you gonna owe me a 💯 g in a minute bruva you be better giving me free **** for your mistakes