Telstra Outage Report in Melbourne, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourne, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Melbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (39%)
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Wi-fi (10%)
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E-mail (4%)
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Total Blackout (4%)
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TV (3%)
Live Outage Map Near Melbourne, State of Victoria
The most recent Telstra outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Melbourne, State of Victoria
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Tony Sheahan
(@TonySheahan) reported
from
Melbourne, State of Victoria
@Telstra @SteveMolk Ryan, TigerAir gives better service than @Telstra Changing the colour of your company’s logo won’t help the stampede of customers fleeing the telco
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Baethan Mullen
(@BaethanEnergy) reported
from
Melbourne, State of Victoria
@Telstra That I (and every other Telstra customer at the game) experiences congestion is self evident. My question was why the so-called “premium” network seems to have the worst experience of this. Other networks (@Optus and even @VodafoneAU) are more useable at these events.
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💧Robyn D💦
(@KoparaFallsKid) reported
from
Melbourne, State of Victoria
@MeckeringBoy Can't get signal in Cabrini in Malvern unless you are with Telstra
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Paul Maric
(@PaulMaric) reported
from
Melbourne, State of Victoria
@glipschitz @trevorlong @Telstra @VodafoneAU That’s the problem. I’m occasionally in the middle of nowhere and need to be available for calls and data. If I didn’t have that work requirement I wouldn’t bother.
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Steve Scicluna
(@stevescicluna) reported
from
Melbourne, State of Victoria
@phbarratt You must have had terrible Optus cable. I get close to 100 Mbps. I’m in no hurry to switch to NBN delivered via Telstra’s cable.
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Shaun
(@Sbarry86) reported
from
Melbourne, State of Victoria
@mpowney @Telstra Telstra also close of ombudsman complaints as dissatisfied. With out calling that customer. They are rude as
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Paulie Ferrari
(@paulieferrari) reported
from
Melbourne, State of Victoria
@Telstra It's not been offered to me so No. I have replied and cc'd the privacy team myself so my complaint doesn't get lost again. Bit sad from a customer service lens really. Some great deals from other providers now that I have commenced actively looking
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@hexsteph @Telstra Pity telstras customer service is actually dirt and there is about a 90% chance of having a negative experience.
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Andre
(@andre_genius) reported
from
Melbourne, State of Victoria
@Telstra No I was making light of a team that is there to ensure continuity of service taking 24 hours to respond to an issue where their product is not working.
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Paul Maric
(@PaulMaric) reported
from
Melbourne, State of Victoria
@trevorlong @Telstra ...I wouldn’t have the same confidence with an Optus or Vodafone service.
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Telstra You guys were the premium. Australian provider with the best customer service. But you sent all your jobs overseas, made a lot of my friends redundant. Customer service and experience has suffered so greatly now your NPS scores are no longer made public out of embarrassment
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Slippery Seal
(@slipperyseal) reported
from
Melbourne, State of Victoria
@Telstra no that's not the problem. not out of stock. you don't sell XR white in 128gb for example in any channel. it breaks your checkout. you can tell your developers or wait for them to notice
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Matt 🏳️🌈
(@mattdelves) reported
from
Melbourne, State of Victoria
@freshtonic I’ve only noticed it when on Vodafone. Telstra has no problems.
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Craig Morgan
(@Cram3073) reported
from
Melbourne, State of Victoria
@Telstra this is getting ridiculous with the outage in my area #3073 now we are out until the 24th June because some contractor stuffed up and dug the wrong cable. This started the week you sent me a modem to use on the #nbn once it’s activated but not giving
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Melissa Kennedy
(@Melissankennedy) reported
from
Melbourne, State of Victoria
@Telstra I’ve sent you a DM. My Nan is in hospital and needs to be able to call us. This is an urgent issue.
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Shaun Byrne
(@byrnecore) reported
from
Melbourne, State of Victoria
The city loop’s internet connectivity is poor. I’m not sure if the traffic has increased or the type of traffic has changed. I do know I spend from southern cross to west Richmond turning my data on and off trying to find a legitimate connection though. Ping @Telstra
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Adam Wilson
(@gussyboy81) reported
from
Melbourne, State of Victoria
@Telstra The website reports no outage. My NTD box just has a solid red light on the alarm
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Shaun Byrne
(@byrnecore) reported
from
Melbourne, State of Victoria
@mcf_21 @Telstra It’s the Telstra network, not public dude! But yes, beware vulnerable public wifi!!
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Melissa Kennedy
(@Melissankennedy) reported
from
Melbourne, State of Victoria
@Telstra your technician who is still in the street is refusing to fix a fault that they created. He refuses to fix it. No customer service.
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Chloe Fomo 💜💙💚💛❤
(@ChloeFomo) reported
from
Melbourne, State of Victoria
@Telstra Greg, thanks for your response however, It was reported to Telstra and all they wanted to know was who did it!! I don't have direct infornation on that one either. Still no-one has come out to fix it up.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Carl Scarlett
(@ZodmanPerth) reported
@webprofusion Have now swapped my modems out (I kept a spare) and the issue persists. My IP address has changed several times. I'm convinced the issue is the DNS cache at the @Telstra exchange, it's just a matter of finding a support person who know what I'm talking about to get it done.
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Carl Scarlett
(@ZodmanPerth) reported
@webprofusion @Telstra Finally got through to @Telstra again. They say it's a 3rd party issue and I should call a local IT Technician to investigate the problem. They refuse to get a Telstra technician to investigate and want me to pay for one myself. They are unable to escalate to a supervisor. 😡
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Daniel Clark 🏳️🌈
(@itsdanielclark) reported
@Telstra The worst thing about social media community management is that quite often the company says “here’s how to tell us what you just told us using a different method”. No one likes that. It makes 0 sense.
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Soap & Water gal, Helena Sindelar™🇦🇺🇨🇿🇮🇪
(@Helena_Sindelar) reported
@beestydi After weeks of hell with Telstra, I said never again. That was in 2007 & I’ve never looked back-
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Snarky Mc Snark
(@rorybaust) reported
@Magpie1954nBird @trickyidnego @Telstra I swore of Telstra years ago , it would appear that nothing has improved , arrogance is their customer service
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Teechamum ⚡📚⚾️🎓
(@teechamum) reported
*slow clap* @Telstra 2 hours on chat, x3 factory resets and now internet connection issue ‘has been escalated to a Level 2 specialist’ Code for: we have NFI & pass it back to someone local. #telstrasux I feel a TCO compliant coming on.
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Sini Roos
(@Kanga561) reported
@Magpie1954nBird @Telstra They are so ****. Remember battling with them along with everyone in my new housing estate. Lines were so bad, no fax machines received anything legible. After numerous fabulous technicians gave up, Court Order for new copper wiring. FFS
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Christopher Cook
(@webprofusion) reported
@ZodmanPerth @Telstra So have you tried setting your modem to use an alternative DNS service like 1.1.1.1 or 8.8.8.8 - that way you can (possibly) rule out DNS. If it still doesn't work then the block is ip/route based.
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Johnny
(@JohnnyLydon) reported
@Magpie1954nBird @Telstra I was charged for both my adsl internet AND a yet to be connected nbn service. I had to go to a Telstra store to get it sorted to avoid an indefinite wait on the phone. They couldn’t even get through. It took ages for the mess to be sorted.
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Cate Smith
(@CateSmi73718322) reported
@abc730 Such great news! Telstra are an absolute disgrace and treat their customers like dirt.