Telstra Outage Report in Cooroy Mountain, Sunshine Coast, State of Queensland

@Telstra Will Telstra be offering the Starlink internet service as one of their products?

@TPythia @Telstra No. I didn't actually. It occurred during the second call when they phoned me and let me know that the issue was more involved than they envisaged, that it had been escalated and they told me they were crediting my account plus more data free of charge for my mobile.

@Telstra @Annadon58314738 @PaulMurrayWA Can u guys fix this, been going on for weeks. Surely there's a propeller head somewhere within the joint who can get it done...😳

Time to quit all @Telstra services, they never get back to you attempt to push you to automated help pages or virtual bots and blame covid for being busy

@BrittMezher @Telstra I haven't had a problem with Telstra I have to say, especially since I joined Platinum.

@drserenalove If you get an Aldi mobile SIM it uses the Telstra network and is a fraction of the cost. Probably should have mentioned that sooner…

@NBN_Australia Hi Natalie. We have spent hours on the phone. The first technician was Telstra. The second technician was from @NBN_Australia he was unable to fix the board.. we were meant to be contacted last Tuesday.. still nothing!!

@fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!

@tanya_plibersek @stemplemanmp I’ve got a similar story! The TIO is on my case - hope to get Telstra 5G service so I can dump the NBN!

@Telstra Outbound calls not working.

@IDF Well no Sir - we never did have time to do Optus and Telstra were ours has occurred military decisions Sir.

Its pretty poor of Telstra to have such a dismal service at Mudjimba caravan park with 500 people in it 3g one bar most of the time. I had better service a River Heads and thats in the middle of nothing.

@Pullenvalebirds I've never had any problems with Telstra I must say. But my modem at 3 years old was simply not keeping up. Telstra told me they'll be replacing the modems abt every 2-3 years for free. I've got the updated version now, the one that overrides NBN and power failures.

He was so arrogant & rude. As soon as he left I rang @Telstra straight back & told them what happened & said I'd like the issue escalated immediately which they did. This morning another tech turned up 👇👇👇

@Telstra is there a reason why you can’t select 5G home service in a #velocity estate? Are #opticomm and #uniti happy if this is tabled with the body Corp of estate for anti competitive behavior at next meeting 🤔 Why FTTH when 5G 10x faster?

@Telstra Your 'technical support' is a joke and yesterday provided no pertinent information. And you're failing to help! Thanks for nothing.

@fi_shep @Telstra It’s a pain in the arse hey!🤬 Who would think in our day & age you struggle to connect with someone on the phone for a service they’re suppose to provide & have things dealt with quickly - more fool us!

@Niksterisms @BeccaHayne @Telstra Yeah. Not ideal but how else can we watch? Bad enough with what we are talking about now, but add in rugby league, union, basketball, soccer, hockey (field & ice), gymnastics, athletics, state comps you name it... would be enough to fill 🤔

@ellispeta Yeah get it had the same issue when doing telstra games, a lot of my work toward the end of it was trying to develop metrix to report on for a very successful service with largely intangible benifits

On Wednesday I phoned @Telstra bc both of my landline phones were cutting out. Being a priority customer & them needing to fix any fault where possible w/i 24hrs a tech came out Thursday stayed 4 5 mins & said u need 2 go 2 Officeworks & buy a new ph set 👇👇👇

@ScomoThe @_NogoodBoyo @ALDIAustralia Big difference between , on the Telstra network , and Telstra , IE Belong

Hey @telstra 30mins and still holding... your customer service is simply fantastic. Why do you keep telling me that you answer calls from your app faster?

@RandallMcmurph9 I am new to telstra. Good customer support and app. Such a pain to resolve issues though via overseas call centre. Was with tpg which were ok before i moved house. Was not a straight forward plug and play transfer.

**** @Telstra 4 days off work to connect nbn no show WORST CUSTOMER SERVICE ON THE PLANET

@Telstra dropouts have stopped after the outage was fixed last night, however still having issues with packet loss randomly throughout the day causing discord to go robotic and games to completely lag out until it clears up, have multiple ping plotter results from monitoring it

@Telstra Exactly 1 year since I reported this fault. I doubt the problem still exists, but one of the biggest problems with splitting up our telecoms is the constant buck passing of problems. No ONE is responsible.

@Telstra I finally managed to rectify the issue.

@Telstra Hilarious. You put out a news story about how amazing telstra is to help the internet access of australians, and yet the comments are flooded with examples of this not happening with all previous services offered. A constant reminder that telstra is not here to help, just want $$

@Telstra Furthermore, people who have applied for satellite phones due to serious illness/emergency have not had the phones delivered, with excuse courier couldn't get through. I can get my Subaru Forester thru, what's the problem? We have been abandoned. Tell the boss.

What Kevin voice do you have today "I can't believe they stole all that money and I have to work for that **** place telstra"