Telstra Outage in Cooroy Mountain, Sunshine Coast, State of Queensland

@BrittMezher @Telstra I haven't had a problem with Telstra I have to say, especially since I joined Platinum.

@tanya_plibersek @stemplemanmp I’ve got a similar story! The TIO is on my case - hope to get Telstra 5G service so I can dump the NBN!

@Telstra Will Telstra be offering the Starlink internet service as one of their products?

Time to quit all @Telstra services, they never get back to you attempt to push you to automated help pages or virtual bots and blame covid for being busy

@Telstra @Annadon58314738 @PaulMurrayWA Can u guys fix this, been going on for weeks. Surely there's a propeller head somewhere within the joint who can get it done...😳

@Niksterisms @BeccaHayne @Telstra Yeah. Not ideal but how else can we watch? Bad enough with what we are talking about now, but add in rugby league, union, basketball, soccer, hockey (field & ice), gymnastics, athletics, state comps you name it... would be enough to fill 🤔

@Pullenvalebirds I've never had any problems with Telstra I must say. But my modem at 3 years old was simply not keeping up. Telstra told me they'll be replacing the modems abt every 2-3 years for free. I've got the updated version now, the one that overrides NBN and power failures.

He was so arrogant & rude. As soon as he left I rang @Telstra straight back & told them what happened & said I'd like the issue escalated immediately which they did. This morning another tech turned up 👇👇👇

On Wednesday I phoned @Telstra bc both of my landline phones were cutting out. Being a priority customer & them needing to fix any fault where possible w/i 24hrs a tech came out Thursday stayed 4 5 mins & said u need 2 go 2 Officeworks & buy a new ph set 👇👇👇

@ellispeta Yeah get it had the same issue when doing telstra games, a lot of my work toward the end of it was trying to develop metrix to report on for a very successful service with largely intangible benifits

@fi_shep @Telstra It’s a pain in the arse hey!🤬 Who would think in our day & age you struggle to connect with someone on the phone for a service they’re suppose to provide & have things dealt with quickly - more fool us!

@fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!

@TPythia @Telstra No. I didn't actually. It occurred during the second call when they phoned me and let me know that the issue was more involved than they envisaged, that it had been escalated and they told me they were crediting my account plus more data free of charge for my mobile.

@NBN_Australia Hi Natalie. We have spent hours on the phone. The first technician was Telstra. The second technician was from @NBN_Australia he was unable to fix the board.. we were meant to be contacted last Tuesday.. still nothing!!

@Telstra Outbound calls not working.

@Telstra Your 'technical support' is a joke and yesterday provided no pertinent information. And you're failing to help! Thanks for nothing.

@NewcastleGardia @YaThinkN @Telstra From the discussion I had on the phone with Telstra it more seems like they cant post an official outage until they can physically get to the site (be it the exchange or whatever) to confirm it. However, due to the fires here at Peregian, they can’t confirm.

@shapednoise No. The app on the phone is working fine. Just when streamed through Telstra TV keeps failing but we are using same #Fraudband for both. Plus others in other locations having issues too.

@Telstra Yeah it says it's fine so maybe it's just something with the connection strength in my Location. Thanks for the help though

@Telstra No not at all - after 50 minutes, 5 people and 1 Bot I was informed they could not help me and to go to a Telstra Shop. No! Anything but a Telstra Shop where kiddies have to stop grooming themselves to serve me then ask heaps of questions before telling me they don’t know 😱

@tassiedevil That’s because Telstra’s down again

@Telstra our NBN isn’t working but everything on our modem says it should be. I’ve tried to reset the modem by unplugging etc but it’s not working still. Any ideas?

@7NewsBrisbane @_MichelleJensen @AnnaHay1 but shouldnt be surprised, govt owns telstra, telstra and half govt depts outsource call centre staff to, you guessed it... india... **** Australian unemployment rate when you can save a buck and hire indians to do aussie jobs....

@Telstra is anyone working tonight? I’ve been on hold for 2 hrs 21 minutes so far and still no one has answered my call. I have no home internet and was hoping to stream a movie tonight! Help please.

@TelstraPurple well perhaps you guys should call yourself Telstra Passion Fingers cause the other sections of the business everything they touch they ****!!!!

Omg even my phone data is jank tonight... wtf Telstra and Optus...

So a story about @Telstra Nearly a year on from my father passing away, despite a death certificate and everything else needed, they still refuse to cancel his accounts, constantly call asking for him by name and hang up when reminded of the situation. Absolutely disgusting

@NotionHQ @JasonRogues Notion is also down in Brisbane, Australia, on Telstra (ISP). It works fine if I use a VPN.

So over it @Telstra @NBN_Australia 😠 Every night this week our phone & internet has gone out! I'm calling tomoz but wanted to vent to you rn as aaargh!!! 😠 It's just so arduous to go thru the whole drama of getting either of you to fix whatever the problem is!! #TelstraOutage

@Telstra internet's been down all day. ALL DAY. what is going on? and your chat is abysmal. no response after twenty minutes?