Telstra Outage Report in Tamborine Mountain, Scenic Rim, State of Queensland

@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.

@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.

@Telstra 4 hours of waiting on the phone 📞 & two hours of texting & no resolution. A 10 minute phone call could fix this.

@Telstra is it possible to have a real person call regarding a longstanding issue? Or don't you do phone calls now?

@Telstra I’m on to the technician now. I’ve been texting for over an hour. There’s no resolution just random suggestions that might destroy my long held number. The process is ridiculous. Tell your boss it’s ridiculous. A sham.

A fun way to blow 20 minutes of ya life you’ll never get back. Ring @Telstra to solve why I cannot log into Telstra account via computer. Cleared browser hist, rebooted, can log into other internet services such as banks, Netflix, Stan however NOT Telstra. 1/2

@RoadknightThe Telstra and the NBN will never deliver.

@Telstra Just opens up My Telstra app on my phone. Tried to login to Telstra plus on the computers - same Gail. Enter user name, hit continue, browser goes off to Lanka land. No error message, no indicator of any activity.

Just spent another 2 plus hours dealing with @Telstra s useless phone app as the the case manager decided not to call me back as promised. Utterly useless service.

Telstra charge 100$ a month for my NBN home internet. Cancelled and started using a prepaid dongle with another company. 17$ a month, better speeds, more reliable, better customer service. Bye Telstra.

@GoMeZCSGO @FrankLi @BelongAU Yeah if you are porting to Telstra especially from a well known provider you’ll have no issues. It’s all an automated process now and most go through within 5 minutes. If they take longer you won’t lose service until the port is complete.

@wheels002 @Telstra I’ve heard of this 💩 but to experience it has been exhausting. If I had lost it emotionally they would have blamed me after all they put me through with their lack of service and common decency. We are zero to them, except for the income. I’m quite disappointed & distressed. 😩

@Telstra is there an issue with call forwarding on you mobile network? I have a business on-call phone that is forwarded and I can’t clear of change it. It’s still forwarding to the original al number when setting cleared with ##21#.

@MoistenedTart Telstra reception is ****.

@SallyLawry @RuncibleH Took the words out of my mouth. Qantas, Telstra & CommBank have all gone down the toilet. They’ll be out to sea in a couple of months.

In their wisdom Telstra closed my account a few days ago. So I haven't had internet. When I asked why they can't tell me. I upgraded to 5G 3 months ago. They have reopened it. Bloody hopeless service. On their last chance before I switch ITP. Sigh.🙄

Rang @telstra support agent, says I’ll check your email account, does do, comes back and requests I try the account now. Still the same. Service agent says take ya phone to Telstra store. I explain not phone however computer. Well take it to a store or pay for service by phone

@Telstra Thanks Already use outlook Use webmail to block out SPAM mails before they get to my systems. This is going to be bloody painful drafting out the rubbish. Thanks for attempting to help.

Caller: "Hello, this is the customer department of Telstra" Me: "you know I'm not a a Telstra customer right?" Caller hangs up. . What sort of customer service is that?

@Telstra Perhaps instead of sending me through a never ending report loop you could make it more difficult for users to obtain the numbers in the first place. Do you have any automated flagging systems for numbers that are sending large volumes of calls?

@Telstra The problem is the underlying system is broken. There needs to be better control and authentication like with email. How do I solve the problem for me? Get a new phone number?

@newscomauHQ @vanbadham "Proven Leader" ha, my way or the highway, blinkered, win at cost leadership where you get sacked if she doesn't like you. She would have fitted in well at Telstra, looks like Optus are heading down the same path.

@9NewsAUS **** I am switching to Telstra

Leigh up again now. He's asking about two senior fed officials in the U.S. stepping down after benefiting from insider trading. Leigh says RBA is "behind the curve" on this issue - the only published disclosures are from Lowe and Guy Debelle. Notes Lowe holds Telstra.

Berijiklian is working for SLOPTUS now??? I KNEW staying on the Telstra network was the right thing to do.

@tchbastard Aldi mobile through Telstra network

@purdij Five years ago I was with Internode, which uses the Optus network, but didn't have reception in my South Hobart house, so I switched to Boost (apparently the only one with access to the full Telstra network).

@purdij I was with Virgin mobile (now defunct) that piggy-backed on Optus. Coverage was definitely not as broad here as Telstra. Fine in the larger towns, but no signal out bush.

After 8+ hours getting ping-ponged around @Telstra support teams, across phone and chat systems (most weren’t even bothered to help and would disconnect), chat superstar “Josh” was able to resolve my problem and was friendly and sympathetic to boot. Faith in humanity restored.

@lincoln_holmes6 @6NewsAU Well then looks like telstra is about to get a bunch of new customers. If I can't trust her to run my state how can I trust her to run my mobile service provider?