Telstra Outage Report in Raymond Terrace, Port Stephens Shire, State of New South Wales

@Telstra keep sending back and forth from store to call centre. Not one for ever blowing up bout something online but this is atrocious customer service

@Telstra what a shite company. Cancelled a non contract modem 4 years ago. Kept charging me without me knowing as I thought it was cancelled. Not one bill or email. Now trying to get a loan and a default has appeared. But they can’t help me. Sending back and forth.

Went to upgrade my iphone today. @telstra want my CC details for automatic deductions each month. (Never been late with monthly payment yet) With all the current cyber security issues I cannot agree with giving approval to a potential target company to make auto deductions

Hello @Telstra we've had people working on trenches in our street this week. Now our internet is gone. I'm hot spotting from my phone for the whole house. Can you please help?

@Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@MarkDando4 @k_eagar @c_s_wallace Have you tried getting any sense or assistance out of a Telstra customer service operator lately, Mark? Or perhaps that should read, have you tried actually getting onto a Telstra customer service operator lately? 👎

@JNGold @DaveFink_ I’m going to try and activate roaming on my Telstra mobile sim and check the costs. Thank you lots for the help!

My quiz score is so sad 🥲 If I fail this class, I will jump off the telstra tower

@Telstra I haven't spoken to the technical support team. The issue is with the service. Since the upgrades service has gone back to pre dial up, it's horrendous all around the north east of Victoria. @Optus customers have zero issues, only your customers are having issues

@Clown_Btw @Originfnn im a telstra and they work amazing just customer service is a bit

@Telstra Slow, repeatedly having to sign back in, keep getting error messages when I try navigating links inside the website with “please try again” or words to that effect.

@Originfnn Alot of people are having that **** happen to them I'm pretty sure it's a fortnite issue bc it happens to me and I'm telstra

WTF @Telstra ?!!!!! Been trying to access my account online for most of the day and at this stage I’m deadset ready to put my fist through the monitor. If it wasn’t an iMac I probably already would have done it. Your site is a friggin joke!

@Telstra This has been an issue since you did upgrades in Feb. It gets so bad that a text message struggles to send at times. I've tried everything available

@Telstra Since early Feb, internet and phone coverage have been below poor. Constant drop outs. In the middle of a major town I can't live stream