Telstra Outage in Swansea, State of New South Wales

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@telstra I cancelled my service in Feb when I moved house. 3 times. Why are you still billing me 4 months later?

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@Telstra Telstra only help people who fit the tick box profile

Well @Telstra through direct messaging are not going to help my brother, it seems I need to talk to him about being authorised on his account. I pointed out I don’t live close to him and again reinforced that his phone is cut off I cannot speak to him @MRowlandMP

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

@Telstra any known issues in 2259 area with mobile reception? A few people I know with Telstra having issues with little to no reception.

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@Telstra I'd like the Telstra Prepaid Long Life Plus plan to have credit and/or data rollover, but I don't think you can help me with that. Thanks anyway! :)

@chromecastings @Telstra @NBN_Australia Don't even get me started! I work from home running an emergency afterhours line for a disability/aged care service. My internet drops out over 20 times a day when I am trying to sort ambulances etc and I can't access client's details took a week for someone to come out grrrrrrr

@Telstra ... absolutely useless internet service. Crashes regularly once a month. Time for a change

Sucks to spend ages browsing Telstra mobile plans only to realise the old one you're on is still the best for you. :(

@KateEmerson88 If they are working on upkeep then it’s really bad. Telstra have a policy of no upkeep - waiting on new tech to fix these things. I’ve been told this by multiple Telstra techs.

@VodafoneAU How stupid? Already one week now, our family all use Vodafone network. We had to buy Telstra plan just for back up. We r getting angry now. Not any signal at all. Who gonna pay the Telstra bill?

@abcnews And the fiscal geniuses paid Telstra billions for the old copper network.

@Telstra I opened the link in a different browser I never used for Telstra sites and got the same 500 error.

@Telstra No because we are busy trying yo run a business. We only discover extent of issue at 6pm last night. Can you please expedite this and stop the ref number from being closed off.

@Telstra my iPhone 4G signal and my 5G on my iPad have both crashed and I’m home where it normally works with no issues, right now, nothing on internet is loading. Is there a known crash in Northern Sydney? (I’m using my Vodafone wifi right now and that’s working fine)