Telstra

Telstra Outage Report in Swansea, State of New South Wales

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Swansea, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Swansea, State of New South Wales 12/09/2025 01:50

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Swansea, State of New South Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • Mattachusetts69 Matt The Rat 🐭 (@Mattachusetts69) reported from Newcastle, State of New South Wales

    @Telstra your customer service is abysmal

  • hayleydrayton Hayley Drayton (@hayleydrayton) reported from Newcastle, State of New South Wales

    @Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

  • steveway7 steve jones (@steveway7) reported from Newcastle, State of New South Wales

    Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

  • brollsy shane brollo (@brollsy) reported from Newcastle, State of New South Wales

    @Telstra keep sending back and forth from store to call centre. Not one for ever blowing up bout something online but this is atrocious customer service

  • rmjt1 Richard Thompson (@rmjt1) reported from Central Coast, State of New South Wales

    @telstra I cancelled my service in Feb when I moved house. 3 times. Why are you still billing me 4 months later?

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

  • Rhino11011 Rhino (@Rhino11011) reported from Newcastle, State of New South Wales

    @Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    Hello @Telstra we've had people working on trenches in our street this week. Now our internet is gone. I'm hot spotting from my phone for the whole house. Can you please help?

  • brollsy shane brollo (@brollsy) reported from Newcastle, State of New South Wales

    @Telstra what a shite company. Cancelled a non contract modem 4 years ago. Kept charging me without me knowing as I thought it was cancelled. Not one bill or email. Now trying to get a loan and a default has appeared. But they can’t help me. Sending back and forth.

  • xXxMiSsYxXx1 xXxMiSsYmOnNxXx (@xXxMiSsYxXx1) reported from Morisset East, State of New South Wales

    @Telstra I'm am appalled by the was your Telco has been unable to rectify anything at all I've been going around in circles for 3 days now with your team The real issue begun early September yet here we still are today with no results 0 home wi-fi 0 phone

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @IAmSimonDell @Telstra Appalling at almost every level of customer service.

  • xXxMiSsYxXx1 xXxMiSsYmOnNxXx (@xXxMiSsYxXx1) reported from Morisset East, State of New South Wales

    @Telstra has got to be the worst Telco Issues since early September ongoing past 3 days playing a game of tennis with your people 0 result no service at all

  • Rhino11011 Rhino (@Rhino11011) reported from Newcastle, State of New South Wales

    @kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

  • vas_prime Vasanta Iyer (@vas_prime) reported from Central Coast, State of New South Wales

    Yooooooooo @Telstra where you at? My parents have been waiting for 20 hours for your ‘priority service’!

  • megitsh Megan Gitsham (@megitsh) reported from Newcastle, State of New South Wales

    @Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

  • xXxMiSsYxXx1 xXxMiSsYmOnNxXx (@xXxMiSsYxXx1) reported from Morisset East, State of New South Wales

    @Telstra 5 business days.. Are you joking? Our speed is 0.25mbps We should just suck it up & keep paying for this service? & Just maybe someone will call by mid next week Please bump me up to someone who could possibly phone today?

  • JustinJMilligan Justin Milligan (@JustinJMilligan) reported from Newcastle, State of New South Wales

    Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • GeckoIce IceGecko (@GeckoIce) reported

    @Telstra Why would you install something on your PC from telstra? Just to NOT fix whatever is wrong with THEIR connection in the first place?

  • hldz_ hldz_ (@hldz_) reported

    @Telstra I’m with Telstra and I’m wondering my what the solution to the lag is? Cheers

  • milligna Kevin Clark (@milligna) reported

    @Telstra I’ve got some major problems with account data corruption that means I wasn’t able to get a new contract at A Telstra dealership today. Do you have any Siebel wizards that can help with a decade-old account Data corruption issue?

  • deeplongstop Deep Longstop 🐶🏏 🍻 (@deeplongstop) reported

    @paulmp @kyronnwhite @Telstra Agreed but If you have a cat within 100m of your place at any time you have way bigger issues than the normal **** Telstra Service issues though

  • jakezhivov jakezhivov (@jakezhivov) reported

    @NBN_Australia goes down on Xmas day, can’t do anything. @Telstra gives me 2 different responses that it would be back by 3am today or Monday. Still not back up, called again and haven’t had anyone pick up. Currently, waiting an hour.

  • TooheyL Professor Lisa Toohey (@TooheyL) reported

    The future of customer service? Currently into hour 2 of a messaging ‘customer support service’ with @Telstra for a very simple issue and I haven’t even got passed the spam bot style messaging. Insane.

  • VDZZ4 VD_ZZ (@VDZZ4) reported

    I have a dual sim iPhone and @Telstra your network is amazing soooo fast #telstra as for @Optus it’s sooo SLOW #Optus

  • CharlotteSDJ93 Charlotte 🏳️‍🌈🔯 (@CharlotteSDJ93) reported

    Telstra cancelled my phone insurance for some reason. Now I'm stuck waiting for Google to repair my phone. This $100 garbage phone is literally going to be the death of me.

  • Sparks73596411 Sly 🏳️‍🌈🇦🇺🏍 (@Sparks73596411) reported

    Still waiting for Telstra to reply, hopeless service

  • vmainard Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM. (@vmainard) reported

    @Telstra I have used the cat is in the way when playing games. I rarely have problems with online lagging since I moved to Iprimus.