Telstra

Telstra Outage Report in Alstonville, Ballina, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Alstonville, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Alstonville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Alstonville, Ballina, State of New South Wales 01/12/2026 20:05

January 12: Problems at Telstra

Telstra is having issues since 11:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Alstonville, State of New South Wales

Latest outage, problems and issue reports in Alstonville and nearby locations:

  • mfd253 Mark Douglas (@mfd253) reported from Lennox Head, State of New South Wales

    @Telstra 5G internet has been down most of the day in Lennox Head (2478) - when will it be back up and why does it always go down when we get heavy rain!!???

  • raywilton4 Ray Wilton (@raywilton4) reported from Lennox Head, State of New South Wales

    @lachiemc64 I’m told we’ve no choice now FRAUDBAND is in our area. So much for lnp’s free market bullshit. Only when it suits their greedy parasitic mates. ADSL, though slow, never drops out although I note Telstra will still charge like the “Light Brigade” to fix the loose copper to my home

  • JamesWhitaker78 James Whitaker (@JamesWhitaker78) reported from Bangalow, State of New South Wales

    @Telstra Business your service is unbelievably hopeless... Your staff are unable to pull up my account despite giving them a name, account, address, phone number! We were about to order two new phones but will go elsewhere #telstrabusinessfail

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • IamSi333 Si (@IamSi333) reported

    @Telstra why is your network so poor in Albury, NSW? Trying to connect on 4G mobile devices and there’s lag, pages don’t load, can’t sync devices. Is 5G available here?

  • laurzyau Laura (@laurzyau) reported

    I’m literally having a six month chat with @Telstra trying to disconnect a line and settle a bill even though I left Australia in March! Having been gone from Aus a long time, I wanna know ,have Telstra always been this bad?!?!

  • traxlmaz Marianne Traxl (@traxlmaz) reported

    @Ticketek_AU your system sucks it won’t even let me log into buy @KeithUrban tickets @Telstra presale 😩😩

  • MikeSma20797052 Mike Smart (@MikeSma20797052) reported

    @bradthegunn @vanOnselenP @australian Fairly true! However he hasn't handled China or Telstra well! Labor currently a joke but! China not our fault but ScoMo making noise ain't helped. KRudd spoke sense on 7.30 Mon (?), never thought I'd say that. ScoMo needs to create non Sino trade OR risk nxt Election

  • huynhphat0115 Bliss (@huynhphat0115) reported

    @Telstra you guys have the worst customer support system ever

  • RebekahsRight (Q)uiet Australian No Longer🕇🇦🇺 (@RebekahsRight) reported

    Hey @Telstra Why don't you guys answer your phone? I've been trying to get in touch for three week but no one has responded to my messages 🤔 Your customer service is appalling.

  • spectrum1 Andrew Hoskins (@spectrum1) reported

    @Telstra Thank you, it is now fine. My feedback would be, if your service is down or restricted, Telstra seems to still assumes you can use the internet to respond, test, or fix the service. Catch 22 - you have no phone/internet service to fix your phone/internet service.

  • leonzh1223 Leonzh@Bayview Wines (@leonzh1223) reported

    @Telstra Thanks for getting back and attention. A lot time spent but no result, still don’t know the reason why the upgrade was rejected by Telstra. Never experienced such refusal of upgrading a plan with a new phone.

  • vetrizindu Vetri (@vetrizindu) reported

    @Telstra - Please don’t call yourself a number one NW service provider. Porting request has been lying for 3 days and does not have a process to perform porting. On top of it, customer care agents cannot be reached nor messaging works. highly regret for choosing you over #Optus

  • 3L3C70 electo (@3L3C70) reported

    @Telstra Yes an agent finally replied. They are now looking into my issue, this was two days ago. No reply in the app since then.