Telstra Outage in Alstonville, Ballina, State of New South Wales

@Telstra Business your service is unbelievably hopeless... Your staff are unable to pull up my account despite giving them a name, account, address, phone number! We were about to order two new phones but will go elsewhere #telstrabusinessfail

@lachiemc64 I’m told we’ve no choice now FRAUDBAND is in our area. So much for lnp’s free market bullshit. Only when it suits their greedy parasitic mates. ADSL, though slow, never drops out although I note Telstra will still charge like the “Light Brigade” to fix the loose copper to my home

@GusWhyte @Telstra Repairs are done by contractors. Why drive all the way to the bush for a job when you can just do local stuff. If the job gets escalated then so does the price paid to the contractors. Supply and demand. Remember, we don’t own our communications network anymore.

@AlboMP @vanbadham Telstra doesn’t accept responsibility for the state of their phone pit, as they are rented out to NBN. They insist it isn’t their problem

@andy_penn Will this super-fast communications technology help me communicate any faster with Telstra customer service?

@AlboMP pretty sure that what every regional telstra pit looks like. most fill up with water when it rains heavily. definitely the weak point in nbns network

@Telstra OK. Please your chat service system is all telstra though and it's poor to rubbish

@Andy_Penn, you sir are a joke. You’ve known for a year you’re short staffed & that your systems are exhausted. In a year of a pandemic & record unemployment you’ve failed to hire Aussies to fix your rotten #Bigpond! 2 hours to get thru to level 1 support is a joke! #Telstra

@Telstra Telstra cannot provide a decent 4G service in the Northern suburbs of Perth, fix the transmission problems before adding another flat useless system that only works in the CBD.

@Telstra I want some handy tips on how to turn off a filter I didn't ask to be turned on, I don't want turned on, and now causes more problems than it solves

@Telstra The other lady was looking for help. @OldCroaky

@belindasmilne @geoffrey_payne @AlboMP NBN working with the copper mess that Telstra left. Had been bodging up our phone service for ever. Ask anyone who had a clue, should have been fibre. But no! Had to go ‘cheap’? Screwed Australia’s digital future.