Telstra Outage in Bannockburn, Golden Plains, State of Victoria

Didn’t realise @Telstra customer care was in such a precarious position. As for scripting of the IVR messages, doesn’t help when it says you can get answers online. It’s online’s inability to manage simple requests that requires customers to call.

One of Telstra’s selling points for their upcoming Upfront Mobile Plans (basically prepaid), is that you can’t go over your data limit, speeds are just reduced for the remainder of billing cycle. The fact is, this network feature has been available for around two years.

hey @Telstra getting flooded with texts about service disruptions on the 17th this week. Any chance they can do it another day considering we are in 5 day lockdown, home schooling & working from home #victorialockdown

@d00mg1rl @Telstra Poor elmo i could think of other folks who need to be roasted too🤔

@lucyin_the @OMGTheMess @Telstra Well as a supporter of the Orange Idiot who deserves everything he gets, of course you didn’t find it funny. Now off with you. You have a tinfoil hat to make.

Anyone else experiencing a @Telstra outage in Highton?

@Ron_Boll @Telstra Sorry I was no help 🤣

Why is @3AW693 targeting @Telstra about the NBN and how it’ll cope with the increased load on the network. There are other providers of the NBN out there. #sheeple listening will take any slow downs or outages as being Telstra’s fault/problem.

@jindivik For weeks the Telstra website has been reporting problems with their logistics as well. Maybe it’s all the same system. The problem must be serious... or seriously expensive to fix

Telstra you have a lot of explaining to do! Your company sucks *****! I'm glad that we are no longer with you! Stop sending us bills. You suck! Glad I'm not recommending you to other people!

Hi Twitter friends....footy friends...I've had problems with @Telstra since Thursday morning and phone has only been turned back on.....sorry my Geelong and Collingwood friends....congratulations Richmond friends..

@sunriseon7 Worst telco Telstra every time dropout new modem x6 in 6 months.James

@Telstra In the meantime we are using all our data and @Telstra want to charge $10 every time yo use 1 gb. Poor form

@Telstra yeah great. I will upgrade to the 5G network for $70 a month like I am paying now otherwise FORGET IT! NOT INTERESTED IN PAYING MORE ANYWAY!

@Telstra your staff were unhelpful on the phone. @Ticketek_AU your website is not applying discount for any game, whereas the @Ticketmaster is applying the proper discount! Please help. Game is tomorrow!

@Henjam48 @JaneCaro @TonyAbbottMHR @NBN_Australia They’ve been set up to fail. Like most entities that are answerable to govt. The person responsible for it all is JWH. Had Telstra not been sold in the first place, it would have continued to upgrade its network and we may not have needed an NBN on the scale the ALP envisaged.

@Telstra Yeah, cancel my order. DM for reference number

@Telstra Says no outage in Lovely Banks but I cannot access anything 4G or 3G.

@Telstra you forced me to go to the TIO when a simple phone call could have averted the need to involve the TIO. Your customer service ranks on top of the worst shit ever.

@marcpbailey @Optus @AussieBroadband Welcome to the Aussie Broadband club mate - I was with Telstra before I switch to NBN. Got Telstra to put in my NBN NTU with no contract and then switched over the next day to Aussie and never looked back - good to see these old monopolies get a run for their money!

@Telstra 3. When Telstra replies quicker to a joke tweet than to a customer that actually needs help 💀

Ever notice how @telstra NBN and @apple iPads are a terrible combination.

@Telstra terrible service once again. I rather waterboard my self than deal with your customer service team.

@Telstra terrible service from Telstra once again. I rather Waterboard myself than deal with your customer service again.

A notice to Telstra You mobile service in Adelaide CBD is ****. I have been with you since the bricks. Time for me to move on. 🖕

Dealing with @Telstra is more painful than knowing I'll probably never get to see BTS in concert.

@ricey1212 @Foxtel Not this Telstra customer

@Damien_77 @Foxtel They have if you are a telstra customer. Foxtel Now free for 4 weeks

@Telstra Thanks- a delightful lady called and listened patiently. THANK YOU. In complete contrast to yesterday’s absolutely dreadful waste of 4 hours. Sorry but first line support needs significant retraining. I lost $740 of billable consulting time and got nowhere. We will see soon!