Telstra Outage Report in Blaxland, Blue Mountains Municipality, State of New South Wales

@Telstra ...(1) Print a business billing support number on your paper bills for business accounts so business account holders don’t need to call retail and wait to transfer to business team; (2) make it a number you don’t have to call from a Telstra phone (2/2).

@tommyjowitt @Telstra Oh, I’m a Vodafone customer now. ...for the time being 😉

@Telstra Yes service restored ... 36 hours later. Not exactly speedy service. Loss of business ... not a great start to 2020

4 days everyday on the phone with @Telstra to get my wifi fix ...8pm calls it 9.40 pm i have not eaten shower or anything and nothing is fixed

Warning: rant please connections please ignore @Telstra and @kayosports i have a 12 year old being charged a Kayo subscribtion on my Telstra account. i cant cancel it with Telstra as it’s a Kayo sub. I can’t cancel it with Kayo as its in a fraudulent name. @acccgovau

@NBN_Australia Thanks Brian. As it happens the @Telstra rep blamed nbnco for the additional fees. It's all feels like a bit of a terrible joke to be honest, but thanks for replying.

@Telstra i cant tell you how hard you can go **** yourself and your shitty internet service!!!

@DrSallyL @Telstra I’ve had issues with Telstra sorted in the past with FB messaging. Less frustrating than speaking/holding on the phone I find.

Outage for @Telstra cable internet (non-nbn) in Lindfield NSW since Jan 30, and it’s not listed on the service status site so I went through all of the troubleshooting and phoned up where they told me there’s a huge outage that won’t be fixed until Feb 3. Waste of time that was.

@Telstra Thanks Jimmy, it looks like the Telstra complaints resolution team may have cancelled the number but not the data SIM add-on. If I may be idealistic enough to make a customer experience suggestion, can I suggest (1/2)

So glad @Telstra do month by month plans now. Easier to move away from them if they don’t sort out their poor coverage of late. Having both sims it’s amazed me how often Vodafone has better signal all over Sydney than Telstra. The days of Telstra being premium are passing.

@ShaughnessyMat You should be celebrating......took us 107days to connect to existing connection,speed at best half of what we are paying for, continually "drops out" & have to reboot either NBN or Telstra Gen2 modem, 2-3 times a day. When system down no homeline, & grossly overcharging HGIT 💩

Now I’ve finished the TIO action, got my refund and finished porting to Vodafone, I go to call @Telstra to cancel my account using the 125 111 number printed on the bill. But you can only call that number from a Telstra SIM! ROFL impressed at the creativity of this final f-u.

Hey @Telstra you’re in app messaging system is broken. Again.

@Telstra hey guys the service in Stanwell Park appears to be down, what can we do as it’s a fire prone area and I have friends there I can’t contact

Never leave anything to @Telstra - nothing get done right

For a company who claims to have the best coverage Australia wide, I've had the worst reception since moving over to @Telstra !! Can barely get reception in the city smfh...

So I am being forced on to the @NBN_Australia infrastructure and @Telstra is attempting to "uprgade" my service to a more expensive, slower, less feature rich service.

@Telstra How can you say that and honestly believe it, with you having no idea of what the problem was or my location. Cheers

@cherylgledhill @Telstra Oh you poor bugger, I’m sorry Chez. Part of me still suspects I’ll get another bill next month somehow. #ThoughtsAndPrayers

@c0urtneyelise Telstra has been flawless but unlimited internet is $90/ mth.. never ever had an issue tho its fast af

@Bababooie42 Internet costs money no matter where you live. ALDI phones work through the telstra network and offer affordable plans. I am where I am because I made massive sacrifices and slogged my guts out. I worked as a truck driver while studying nursing and supporting my family.

@Telstra thanks for the terrible phone reception in #Eumundi #4562 I can not do any work.terrible reception expensive services.

@Telstra I just spent two hours on the phone of my own time fixing up Telstra’s mistake. That’s the third time I’ve spent hours trying to fix this. Service has now been restored. Not keen to waste anymore of my time.

@Telstra I know that the cable fixed line network will be disabled in future for the NBN - but not yet in this area. I just don’t wish to switch at this time & couldn’t get a clear answer.

Congratulations @Telstra I am truly proud of your commitment to providing me with no service 👏🏻👏🏻👏🏻 6 days and still no internet

@Telstra you’ve become the worst company to deal with lately! Fix your mess and answer your phone calls!!

@Telstra @telstra wrote demanding that i change to their nbn service then cut me off. No options given. I reconnected withbaussie broadband for much less, and much faster than telstra quoted. No regrets, trouble free service.

@simongterry @NBN_Australia @Telstra I feel your Schrödinger's pain. I had to resort to emailing Andy Penn, the Telstra CEO. Not especially hopeful, but you never know.

Instead of providing a list of outages, @Telstra says: ‘Son, I hope you’ve got good reception on your phone to load our inquiry screen that will give nothing but errors when you type in your address.’