Telstra Outage in Boat Harbour, Tweed, State of New South Wales

@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game

@Tuxy81 Probably the easiest way to get him down from Telstra Tower

After a long and satisfactory relationship with @Telstra I’ve been informed that if I want to continue as a customer I must set up a direct debit. This may well be a win for Telstra’s business model but I’m very much struggling to see any positives for me, is it a trust issue?

@BrittMezher @Telstra I really feel for you. I can't tell you the pain Telstra has inflicted on me over the years. I intend to never engage with them ever again

@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!

@deeplongstop @Telstra The “web crap loop” seriously how does it ever help! Firstly what is “crowd support”? Is that where u rely on a devoted customer to solve your problems for u? Or is the logic that customers are stupid in th same way in large numbers and so repeat the same mistakes, so will share?

@deeplongstop @Telstra $tls is slowly catching on, but won’t take the inevitable step of shutting down all their “shops” and replacing (re-instating) with accessible call centres! #andrewpennfailure endures!

@deeplongstop @Telstra The whole model is screwed! The “interface” is manned by people who only get paid for SELLING contracts! And so $tls Have tried to outsource their issues! That’s why the whole industry is so expensive as we pay for ***-sitting and expensive shop fronts! iiNet, tpg don’t have that

@andy_penn And so Telstra has a PR help line manned 24x7x365 based in Australia (because it works) and the help desks are only M-F 9-5am Sydney time! AND DINT FORGET THEY CHARGE MORE than anyone else for this stupidity

@andy_penn Telstra has put barriers in place to even the international help desks! Decimated and eliminated ALL AUSTRALIAN based help, what is the use of “crowd support” indeed wtf is it? And even the help desk is a bot! When finally u reach a person via text, the grammar’s unintelligible

@andy_penn $tls is a doomed investment entity! It’s unsustainable to charge a higher price for an inferior product! Telstra’s special skill is to charge twice for the same nbn or phone line or even entertainment AND make it impossible for customers to get any customer assistance!

@andy_penn Now I have someone dm me using Telstra cover asking for my Twitter login details! And still nobody phones me... unbelievable!

@andy_penn Can I suggest that until Telstra takes customer service seriously you are headed for bankruptcy! You can’t charge twice what competition charge for SAME product, AND have inferior (or in your case NONE) customer service! Why do u believe otherwise?

The pr dept is manned 24x7 (they will reply quickly) but the help desk doesn’t exist, and u simply can’t get access to any local technical help to fix your problems (EVER!) Telstra is ****** - SELL! The strategy is busted and incongruent with its situation! A recipe for doom

@Telstra despite Andrew Penn Throwing his fix it team (mop up the 💩) team to avoid another PR disaster, they have failed! 8 weeks after requesting a 3 minute job, $tls have ****** it up again! Why? All show, bravado and no substance! “Better quality” but absolutely no support

@spannaforce @Telstra I have a house full of teenagers, and ineffectual internet! 6 weeks ago I applied to move my former service to my new house, earlier today they finally called and told me they had FORGOTTEN to connect me

@spannaforce @Telstra On my way out, I will help as many other Australians I can to rid themselves of the exorbitant priced, inferior service that Telstra now represents! They have become a blight on the Australian telecommunications horizon! Fallen a long way from their former glory!

@spannaforce @Telstra I will! One of the remaining issues is the ownership of my email address! I am writing to the telecommunications minister! (I have already written to the ombudsman) the bigpond service is no better anymore, and is dearer! I ONLY STAY WHILE I MIGRATE my email

@spannaforce @Telstra Andrew Penn(CEO) isn’t interested in fixing issues, his only concern is the share price, and how slowly he can manage its decline! I have sold my entire Telstra portfolio and advise all thinking people to do the same! They no longer represent fair value!

@spannaforce @Telstra is no longer interested in providing good telecommunications service or connectivity! Their aim is to gauge a premium fee from customers because if it’s historic status in the market, while it allows its reputation to dwindle away when customer realise the fraud

@Telstra why is your internet so ****

@NBN_Australia are you kidding?!? 10 days for an appointment and then you don’t turn up. Now @telstra is saying you’re on strike and not working. #ThirdWorld

Ok, call from Telstra technical support team said my slow internet speed was due to malware. Normally I'd hang up but I had just been onto #Telstra re speed - down to 5MBPS earlier today. Told me to download AnyDesk . Search internet - scam. He said 'you are clever' & hung up!

@Telstra 3G is intermittent and extremely slow. Calls are impacted too

@Telstra in the last 2 weeks my phone has stopped being able to access Telstra 5G in areas where I previously had good 5G signal. The best I get is 4G. I’ve reset my phone, done trouble shooting. What painless way is available to get this working again?

@Telstra there continues to be extremely poor 4G coverage in the Duffys Forest 2084 area of Sydney. It’s been down since last Thursday. Any idea on when normal service will return?

@Telstra I have sent it. I'm very frustrated with you guys rerouting me so many times. Please spend time (yours AND MINE) on fixing the problem, not on rerouting.

120.155.69.226 - central sydney nsw on telstra. possibly kody (ah owner) 120.153.91.203 - brisbane nsw on telstra. possibly a grinder for @/MortalESPS or a gfx for them shouldn’t have talked **** 😐

@Telstra wondering if there are problems with 4G data in Unanderra NSW postcode 2526? I have 4G reception, however apps are buffering or giving “no internet connection” errors.

@TelstraPurple pity its impossible to actually speak to a so called customer service person re the changes brought in re pre paid mobile ripoff @Telstra (Preferably not via Manila who couldnt even find my account)