Telstra Outage in Boat Harbour, Tweed, State of New South Wales

@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?

It sucks that I can’t use @disneyplus on my @telstra TV tbh.

@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.

@australian Who would ever want to work for this dictatorship? Telstra has a bad name already. He just added reputation all damage to the brand.

@ccbigglesworth @Telstra That’s just awful.

@jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.

@mightymouse1908 @Telstra That sounds about right. They have no understanding of what customer service is anymore. 🤬

Well done @Telstra Your staff admit, in store, they did the wrong thing, but refuse to fix it. Lodge a complaint on my behalf and refuse to give me a copy. I refuse to leave the store without a copy. Your staff call the police. Great customer service. #Telstradonotcare

@Telstra Damage is already done. I’ve been on 24/7 chat via the app and telstra basically put the ownership back onto me when it was @Telstra’s error. So in our chat conversation we agreed to disagree and what should have been a credit back on onto my account turned to a tio complaint

@OrdinaryGamers I waiting for the day I get a cold call from an Indian telemarketer, and I get "Hello, my name is Mutahar from Telstra, How can I help you?"

@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game

@Tuxy81 Probably the easiest way to get him down from Telstra Tower

After a long and satisfactory relationship with @Telstra I’ve been informed that if I want to continue as a customer I must set up a direct debit. This may well be a win for Telstra’s business model but I’m very much struggling to see any positives for me, is it a trust issue?

@BrittMezher @Telstra I really feel for you. I can't tell you the pain Telstra has inflicted on me over the years. I intend to never engage with them ever again

@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!

@deeplongstop @Telstra The “web crap loop” seriously how does it ever help! Firstly what is “crowd support”? Is that where u rely on a devoted customer to solve your problems for u? Or is the logic that customers are stupid in th same way in large numbers and so repeat the same mistakes, so will share?

@deeplongstop @Telstra $tls is slowly catching on, but won’t take the inevitable step of shutting down all their “shops” and replacing (re-instating) with accessible call centres! #andrewpennfailure endures!

@deeplongstop @Telstra The whole model is screwed! The “interface” is manned by people who only get paid for SELLING contracts! And so $tls Have tried to outsource their issues! That’s why the whole industry is so expensive as we pay for ***-sitting and expensive shop fronts! iiNet, tpg don’t have that

@andy_penn And so Telstra has a PR help line manned 24x7x365 based in Australia (because it works) and the help desks are only M-F 9-5am Sydney time! AND DINT FORGET THEY CHARGE MORE than anyone else for this stupidity

@andy_penn Telstra has put barriers in place to even the international help desks! Decimated and eliminated ALL AUSTRALIAN based help, what is the use of “crowd support” indeed wtf is it? And even the help desk is a bot! When finally u reach a person via text, the grammar’s unintelligible

@domsullivan18 @deeplongstop @Telstra I want it to resolve. But I also never want it to end.

@Telstra Yeh fix my internet u dumb ****

@Telstra As suspected there are no interruptions according to Telstra so why are we all experiencing issues in my street…..?

@Telstra It has been happening for 3 days now since we saw a Telstra van down the road 3 days ago. Ps neighbours in the same boat since

@Telstra We have heard nothing back from support since this last update. Called them today to be run around in circles again. We have raised a formal complaint and unfortunately will be following up with the ombudsman too

@KKeneally @AlboMP Same lying bullshit as ever, for the same reason your NBNCo failed; all the experienced senior techies work for Telstra, while your sorry lot got the apprentices and ring-ins, so the senior guys have to go around fixing their endless ****-ups. We're in the game, watch it happen.

@Telstra Sometimes I'm Mrs Doubtfire when I answer, tee hee. It's easy to wake up to them when their number on my phone ID screen is massive. I feel for the vulnerable who fall for these crap calls though. Cheers.

Desperately need better escalation for #DigitalBusiness @Telstra support to support a local small business. This run around is costing time and money. Ref: 174098064 This is bordering on false advertising and failure to provide a paid service. @acccgovau

@Telstra Well, all day of waiting and nothing. No real help. Really annoying.

Anyone in area 4567 expecting telstra wifi issues today