Telstra Outage in Boat Harbour, Tweed, State of New South Wales

@Telstra Damage is already done. I’ve been on 24/7 chat via the app and telstra basically put the ownership back onto me when it was @Telstra’s error. So in our chat conversation we agreed to disagree and what should have been a credit back on onto my account turned to a tio complaint

@OrdinaryGamers I waiting for the day I get a cold call from an Indian telemarketer, and I get "Hello, my name is Mutahar from Telstra, How can I help you?"

@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game

@Tuxy81 Probably the easiest way to get him down from Telstra Tower

After a long and satisfactory relationship with @Telstra I’ve been informed that if I want to continue as a customer I must set up a direct debit. This may well be a win for Telstra’s business model but I’m very much struggling to see any positives for me, is it a trust issue?

@BrittMezher @Telstra I really feel for you. I can't tell you the pain Telstra has inflicted on me over the years. I intend to never engage with them ever again

@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!

@deeplongstop @Telstra The “web crap loop” seriously how does it ever help! Firstly what is “crowd support”? Is that where u rely on a devoted customer to solve your problems for u? Or is the logic that customers are stupid in th same way in large numbers and so repeat the same mistakes, so will share?

@deeplongstop @Telstra $tls is slowly catching on, but won’t take the inevitable step of shutting down all their “shops” and replacing (re-instating) with accessible call centres! #andrewpennfailure endures!

@deeplongstop @Telstra The whole model is screwed! The “interface” is manned by people who only get paid for SELLING contracts! And so $tls Have tried to outsource their issues! That’s why the whole industry is so expensive as we pay for ***-sitting and expensive shop fronts! iiNet, tpg don’t have that

@andy_penn And so Telstra has a PR help line manned 24x7x365 based in Australia (because it works) and the help desks are only M-F 9-5am Sydney time! AND DINT FORGET THEY CHARGE MORE than anyone else for this stupidity

@andy_penn Telstra has put barriers in place to even the international help desks! Decimated and eliminated ALL AUSTRALIAN based help, what is the use of “crowd support” indeed wtf is it? And even the help desk is a bot! When finally u reach a person via text, the grammar’s unintelligible

@andy_penn $tls is a doomed investment entity! It’s unsustainable to charge a higher price for an inferior product! Telstra’s special skill is to charge twice for the same nbn or phone line or even entertainment AND make it impossible for customers to get any customer assistance!

@andy_penn Now I have someone dm me using Telstra cover asking for my Twitter login details! And still nobody phones me... unbelievable!

@andy_penn Can I suggest that until Telstra takes customer service seriously you are headed for bankruptcy! You can’t charge twice what competition charge for SAME product, AND have inferior (or in your case NONE) customer service! Why do u believe otherwise?

The pr dept is manned 24x7 (they will reply quickly) but the help desk doesn’t exist, and u simply can’t get access to any local technical help to fix your problems (EVER!) Telstra is ****** - SELL! The strategy is busted and incongruent with its situation! A recipe for doom

@Telstra despite Andrew Penn Throwing his fix it team (mop up the 💩) team to avoid another PR disaster, they have failed! 8 weeks after requesting a 3 minute job, $tls have ****** it up again! Why? All show, bravado and no substance! “Better quality” but absolutely no support

@spannaforce @Telstra I have a house full of teenagers, and ineffectual internet! 6 weeks ago I applied to move my former service to my new house, earlier today they finally called and told me they had FORGOTTEN to connect me

@spannaforce @Telstra On my way out, I will help as many other Australians I can to rid themselves of the exorbitant priced, inferior service that Telstra now represents! They have become a blight on the Australian telecommunications horizon! Fallen a long way from their former glory!

@spannaforce @Telstra I will! One of the remaining issues is the ownership of my email address! I am writing to the telecommunications minister! (I have already written to the ombudsman) the bigpond service is no better anymore, and is dearer! I ONLY STAY WHILE I MIGRATE my email

@Telstra Thanks Patrick. When trying to access Telstra Rewards with my Telstra ID walker.paul2 I get the following. . Message us to discuss your account We need to confirm some details. Please message us using My Telstra app to discuss your account. Support code: CNE1072

@kelly_rdc Telstra...Even after they got competition all those years ago, their service hasn't improved at all...

@Telstra Aug 2021 - TIO, since you renewed your contact in 2020 this is acceptance of your **** service, Telstra now say they will fix it ‘one day’ which is good enough for us. You are a pack of liars 2/2

@Telstra @kateju9 You could simply serve your customers as if your company depended on them. Your customer service is almost non-existent.

@pedrodias @Telstra Telstra have some pay phones (maybe now just phone booths since they are free!) with wifi as part of their broader Telstra Air service but I think you need to be a Telstra customer to use them.

@alattimore @Telstra In Brazil they wanted to make the pay phones Wi-Fi hotspots and convert them into VoIP phones. But I guess it never went ahead.

@Telstra It’s working but it’s really slow and laggy

@Telstra Hopeless dropouts again tonight. The usual pattern. Techs admit it’s partly DNS problems and partly crappy infrastructure. I guess 4G and 5G will eventually replace this useless bundle of wires as customers just give up.

@Telstra It’s mobile service.

@Telstra was outage an unexpected one ? Would have been know beforehand.