Telstra Outage Report in Tweed Heads, Tweed, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Tweed Heads, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Tweed Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Telstra
Telstra is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (49%)
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Phone (31%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map Near Tweed Heads, Tweed, State of New South Wales
The most recent Telstra outage reports came from the following cities: Gold Coast.
City | Problem Type | Report Time |
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Community Discussion
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Telstra Issues Reports Near Tweed Heads, State of New South Wales
Latest outage, problems and issue reports in Tweed Heads and nearby locations:
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@andy_penn Telstra has put barriers in place to even the international help desks! Decimated and eliminated ALL AUSTRALIAN based help, what is the use of “crowd support” indeed wtf is it? And even the help desk is a bot! When finally u reach a person via text, the grammar’s unintelligible
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@deeplongstop @Telstra $tls is slowly catching on, but won’t take the inevitable step of shutting down all their “shops” and replacing (re-instating) with accessible call centres! #andrewpennfailure endures!
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@deeplongstop @Telstra The whole model is screwed! The “interface” is manned by people who only get paid for SELLING contracts! And so $tls Have tried to outsource their issues! That’s why the whole industry is so expensive as we pay for ***-sitting and expensive shop fronts! iiNet, tpg don’t have that
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@deeplongstop @Telstra The “web crap loop” seriously how does it ever help! Firstly what is “crowd support”? Is that where u rely on a devoted customer to solve your problems for u? Or is the logic that customers are stupid in th same way in large numbers and so repeat the same mistakes, so will share?
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@Telstra despite Andrew Penn Throwing his fix it team (mop up the 💩) team to avoid another PR disaster, they have failed! 8 weeks after requesting a 3 minute job, $tls have ****** it up again! Why? All show, bravado and no substance! “Better quality” but absolutely no support
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
The pr dept is manned 24x7 (they will reply quickly) but the help desk doesn’t exist, and u simply can’t get access to any local technical help to fix your problems (EVER!) Telstra is ****** - SELL! The strategy is busted and incongruent with its situation! A recipe for doom
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sworks (@sworks262) reported from Gold Coast, State of Queensland
@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@andy_penn $tls is a doomed investment entity! It’s unsustainable to charge a higher price for an inferior product! Telstra’s special skill is to charge twice for the same nbn or phone line or even entertainment AND make it impossible for customers to get any customer assistance!
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David Brown (@db0984) reported from Gold Coast, State of Queensland
@Telstra Damage is already done. I’ve been on 24/7 chat via the app and telstra basically put the ownership back onto me when it was @Telstra’s error. So in our chat conversation we agreed to disagree and what should have been a credit back on onto my account turned to a tio complaint
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Vicki Russell (@VickiRussell62) reported from Gold Coast, State of Queensland
Well done @Telstra Your staff admit, in store, they did the wrong thing, but refuse to fix it. Lodge a complaint on my behalf and refuse to give me a copy. I refuse to leave the store without a copy. Your staff call the police. Great customer service. #Telstradonotcare
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░A░d░a░m░ (@SparkyDenied) reported from Gold Coast, State of Queensland
@Tuxy81 Probably the easiest way to get him down from Telstra Tower
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Jason (@RaiZdbyDINGOES) reported from Gold Coast, State of Queensland
@OrdinaryGamers I waiting for the day I get a cold call from an Indian telemarketer, and I get "Hello, my name is Mutahar from Telstra, How can I help you?"
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Aaron Whyte 🇦🇺♠️💾 (@mebsites) reported from Gold Coast, State of Queensland
@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@andy_penn Now I have someone dm me using Telstra cover asking for my Twitter login details! And still nobody phones me... unbelievable!
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@andy_penn And so Telstra has a PR help line manned 24x7x365 based in Australia (because it works) and the help desks are only M-F 9-5am Sydney time! AND DINT FORGET THEY CHARGE MORE than anyone else for this stupidity
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Vicki Russell (@VickiRussell62) reported from Gold Coast, State of Queensland
@mightymouse1908 @Telstra That sounds about right. They have no understanding of what customer service is anymore. 🤬
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Vicki Russell (@VickiRussell62) reported from Gold Coast, State of Queensland
@jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.
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Anne Carlin (@sacarlin48) reported from Gold Coast, State of Queensland
@BrittMezher @Telstra I really feel for you. I can't tell you the pain Telstra has inflicted on me over the years. I intend to never engage with them ever again
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Bat’s (@Qldstew) reported from Tweed Heads, State of New South Wales
@andy_penn Can I suggest that until Telstra takes customer service seriously you are headed for bankruptcy! You can’t charge twice what competition charge for SAME product, AND have inferior (or in your case NONE) customer service! Why do u believe otherwise?
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Julia (@JuliaBTempler) reported from Gold Coast, State of Queensland
After a long and satisfactory relationship with @Telstra I’ve been informed that if I want to continue as a customer I must set up a direct debit. This may well be a win for Telstra’s business model but I’m very much struggling to see any positives for me, is it a trust issue?
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝘾𝙝𝙚𝙧𝙤𝙠𝙚𝙚 𝙑𝙞𝙫𝙞𝙖𝙣 (@KimVivin1) reported
@Telstra I have lodged complaint with the TIO as this has taken 5hrs now to try and resolve this. I am not even at home anymore and when I am connection keeps dropping and I can't chat.
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George Cupac (@CupacGeorge) reported
@SpaceX Starlink probably has better service than Telstra. My phone keeps dropping out and I'm in the city, every time I go to complain it takes hours get anything done. But at least Telstra is much better than Vodafone.
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Life Of The Party (@LOTP1234) reported
@jezryan21 @essendonfc Are you getting the repeat thing? Kayo is ******* garbage and it’s done on purpose by Telstra so that not everyone gets rid of Foxtel
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Nadia Stewart (@NadiaSt40754595) reported
@Telstra Optus have no issues with me coming across. I'm so disappointed in Telstra and I feel like I've been treated like a 1950s housewife with no rights. I'm on unpaid maternity leave by choice so I can raise my family with my own savings. How is that a risk?
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Samuel 🚢 (@SPShipman) reported
@Telstra @manelodge I don't think you understand how humans work. Your fix the problem when you're told about it, or we find a different service. Most Australians have a lifetime of complaints against @Telstra and that isn't going away.
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Nadia Stewart (@NadiaSt40754595) reported
@Telstra If that's the case then why was I denied. I've been a Telstra customer for over 20 years, I own my home outright, have no debt and have savings in the bank and Telstra asked me to pay $1000 outright on my phone and will only allow $12 a month for 36mths.
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leroy (@cantdecide1) reported
@SpaceX Make it $99 per month and 100k people will sign up tomorrow. So much better than the **** NBN. Also a giant FU to Telstra, who are easily the worst run business in the country.
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Annalise Giles (@annalise_giles) reported
Telstra broadcast services and dalet and eluvio unveil end-to-end video service and web3 content distribution solution. Enables simplified, cost-efficient, and just-in-time video distribution without making file copies.
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Matthew Feeley (@MatthewFeeley2) reported
@danderfield @TheVision_13 @PiesCheerSquad That’s for crowd capacity reasons. It only happens against Geelong. We play at Marvel for our home games multiple times per year. Very hard done by. It’s like Sydney playing at Telstra Stadium multiple times a year instead of the SCG. Don’t think that would go down too well.
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Mane Lodge (@manelodge) reported
@Telstra They came and said they fixed the problem but it still not working they also said who needs a land line these days despite it being both a home/rural and business line