Telstra Outage Report in Tweed Heads, Tweed, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Tweed Heads, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Tweed Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Telstra
Telstra is having issues since 04:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (49%)
-
Phone (31%)
-
Wi-fi (9%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (2%)
Live Outage Map Near Tweed Heads, Tweed, State of New South Wales
The most recent Telstra outage reports came from the following cities: Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Gold Coast |
Internet | |
| Gold Coast |
Phone | |
| Gold Coast |
Internet | |
| Gold Coast |
||
| Gold Coast |
Phone | |
| Gold Coast |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Tweed Heads, State of New South Wales
Latest outage, problems and issue reports in Tweed Heads and nearby locations:
-
Andrew Shimmin
(@Bigshim) reported
from
Gold Coast, State of Queensland
@Telstra major fail yet again by Telstra, on hold with them after clicking a link they sent me to do with my service and was transferred to the Woolworths helpline. Like ... words cannot explain how inept Telstra is, I have moved house a few times and it’s never worked! 🤯🤬🖕🏻
-
Grant Shelley
(@802_11GS) reported
from
Gold Coast, State of Queensland
@csampson01 @Telstra Ah I disabled it early on when my Wi-Fi backhaul was horrible. But now it’s horrible again (recent house move = ADSL 😭)
-
Vic
(@retrogamergirl_) reported
from
Gold Coast, State of Queensland
@Telstra we are on NBN but are getting very slow speeds.
-
💧Anne Carlin
(@sacarlin48) reported
from
Gold Coast, State of Queensland
@gurambae I already use my foxtel cable for the internet (but don't have Foxtel) which is why I'm forced to be with Telstra currently. It will be the same with NBN. Nov is the deadline for me. Having problem choosing a provider
-
David Geelan
(@ProfBravus) reported
from
Gold Coast, State of Queensland
I’m quick enough to take @Telstra to task when there’s a problem, so I’ll be just as quick to give credit where it’s due. They texted me to say “No extra charge but we’re speeding up your cable internet”. And man, have they! 80-85 Mbps. Very happy, thank you!
-
David Geelan
(@ProfBravus) reported
from
Gold Coast, State of Queensland
@Telstra No, all it says is that it’s a problem with the NBN network. No further information. I understand you at Telstra may not be getting the info you need. Just a frustrating experience.
-
Vic
(@retrogamergirl_) reported
from
Gold Coast, State of Queensland
@Telstra The link URL is not working for me
-
Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra some help would be nice, your a 24/7 business and have no problem taking money each month
-
Evan W
(@00EMW) reported
from
Gold Coast, State of Queensland
@Telstra Tom, I’ve already wasted so much time speaking to people regarding this. I’m not starting the conversation with another person only to have to wait further. I was told I’d receive a call back on Monday by the person (Ash) looking into the issue. I didn’t get that call back.
-
Bombay bliss pimpama
(@blisspimpama) reported
from
Gold Coast, State of Queensland
@Telstra @NBN_Australia Shitty service provides by technical department those don’t even understand the problem and can’t speak proper #English. On phone for last 2 days and business #NBN still not working. #shame #telstra for superb service and technicians in you shitty team.
-
Simon Jackson
(@Cowboy_2526) reported
from
Gold Coast, State of Queensland
@Telstra hey Telstra there is no reported outage in my area yet it’s been 5 days and counting and still no mobile service, and seems no help either
-
Roche
(@rochehfn) reported
from
Gold Coast, State of Queensland
@caryion Nice takes me 8 years to upload clips tho because Telstra has dogshit upload speed. I would post good vids and clips but half the time it’s too slow or bugs
-
What Do You Know?
(@Glenelg22) reported
from
Gold Coast, State of Queensland
Today we’ve had Telstra credentials stolen. Apple ID stolen and I’ve got an unhackable modem takenover by unethical hacks, who’s going to help me @CyberGovAU @Scamwatch_gov @AusFedPolice #IDFraud
-
Vic
(@retrogamergirl_) reported
from
Gold Coast, State of Queensland
@Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.
-
David Geelan
(@ProfBravus) reported
from
Gold Coast, State of Queensland
@Telstra Still down, still no useful information
-
Troy Hunt
(@troyhunt) reported
from
Gold Coast, State of Queensland
@OUSAK You need the Telstra unit as it has the modem built in which the UDM doesn’t have. The FlexHD connects wirelessly to the UDM and forms part of the mesh network. Ideally, I’d plug it into an Ethernet back haul but the place isn’t wired.
-
Super Nudist
(@supernudistband) reported
from
Gold Coast, State of Queensland
@Telstra Hi - your internet keeps dropping out. I tried calling but apparently you're closed (9:30pm). In postcode 4212. This has been happening for several weeks. Please sort it ******** out. #telstra #nbn #australia #monopoly #***** #goldcoast @NBN_Australia @Foxtel
-
David Geelan
(@ProfBravus) reported
from
Gold Coast, State of Queensland
@Telstra Yes, my wife phoned and apparently it’s been ‘elevated to Level 2’, but we’re at the end of Day 6 with still no service and no information.
-
David J Seibuhr
(@davidjseibuhr) reported
from
Gold Coast, State of Queensland
There should be a compatibilitywith SAT Technologies, feel like making an exit, switch to the longer distance better devices, I see the telstra yellow pages have them mentioned. Availability a problem on that reguard.
-
Driers APAC
(@JimFSH) reported
from
Gold Coast, State of Queensland
@MJBIS @Telstra Watch out it might appear down the chimney tonight 🎅
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr.ajEdenvalley
(@ajEdenvalley1) reported
@rick_rampal @Glenina57 Tell me about it. Trying to get a problem with the NBN sorted. Dealing with Telstra has been a nightmare and still not fixed. Now day 5
-
Paige Turner
(@PaigeTurner1853) reported
@GrogsGamut @Telstra I don’t mind self service but sometimes you just need to speak to someone. The staff are usually helpful but getting to them can be difficult.
-
marym699
(@marym6991) reported
@Telstra I’ve just waited at home for 4 hours for a technician that never showed up. Great way to treat a new customer. Order ID: 1-2841908824516
-
Margaret Morgan ✒📚🌈
(@Monocotyledon) reported
@NikkiTeeuw @Telstra Frankly, I think @Optus could give it a run for its money. Two of us working from home, needing to attend video meetings, the NBN off more than its on, and a pathetic level of communication and support. Argh!
-
Margaret Morgan ✒📚🌈
(@Monocotyledon) reported
@NikkiTeeuw @Telstra @Optus We are thinking of switching NBN providers after this week. If anyone has any suggestions, all we ask for is a reliable service and responsive customer care!
-
Nikki Teeuw /N.E. Teeuw
(@NikkiTeeuw) reported
@Monocotyledon @Telstra Yes, anyone but these two terrible options please!
-
AlsoRanGran
(@GranAlso) reported
@Telstra I spent most of the day yesterday trying to get my prepaid service fixed without success, twice I had to ask the call centre person to explain a sentence they wrote that made not sense. Today I rang the only number I could find to be told to use the online help..1
-
AlsoRanGran
(@GranAlso) reported
..that doesn’t work! Both times the call was disconnected after a robot said thanks for your call. @Telstra please do something about this shocking service. 😡
-
China Sommerset
(@pineapplezsez) reported
@GrogsGamut @Telstra Call their international help number for help; overseas. @Telstra don't answer, just a message option that loops & forces you to install their app on phone to get help cos they refuse to answer their listed OS number/or their webportal chat. 3days endless app chats with idiots.
-
Harold Quinn
(@HaroldN62320125) reported
@GrogsGamut @Telstra Exactly. That app is as terrible as their call center in the Philippines. Beware, don’t tell them you’re upset with their service, otherwise, they will accuse you of being rude and abusive and hanging up on you. That’s Telstra’s culture.