Telstra Outage in Burradoo, Wingecarribee, State of New South Wales

Apparently Telstra is now saying it wasn't an attack but an internal issue. Hope that is true. At least the issue has been fixed.

@ShiannonC Squillions. Telstra, NBN and AFP have been aware for at least 4 months. No idea what they done to resolve this scam issue.

@MikeySlezak @Telstra Experience says go straight to Complaint. Was/is a group in SA - know their shit. Once spent 7 hours continuous on line with Telstra - not Complaints Group. Hope still there to help.

@mverbloot @NBN_Australia @iiNet I don't think so. I've been delighted with the 50/20 service via copper. But something hit the aerial lead-in cable at 3:30 Monday morning 3 weeks ago. A neighbour on Telstra was restored within days but for some reason NBN can't supply a tech with a ladder ¯\_(ツ)_/¯

General alert. If receive a robocall advising that your landline service will be cut off unless ........ is a *scam*. Have dealt with three cases last fortnight all aimed at the older. In each case Telstra knows nothing about cutting off service. Robocalls have continued.

@BMcSport @Telstra I received tech support from Telstra a while back. A stretch calling it that. Useless. They attempted a follow up call to ask how the support was. I ignored it. Same guy called and left voicemails over 100 times in a month. Up to 10 times a day at all times of the night.

@Telstra See the DM reply. Your Tech Support Team were useless - they also sent me a four day old text message..

@krONik @Telstra Go to a shop - you can stay until they sort your problem and they can't fob you off. @Telstra customer service used to be excellent but it has now fallen off a cliff.

@Telstra Both, Jo. It's an ongoing connection dropout issue, and so far the response has been appalling.

Our 3rd visit to @Telstra offices today to try and get internet access. Been here over an hour & another 90 minutes to even speak to someone to see if eligible to buy a plan, apparently if you are not employed you are ineligible. Tell me again how markets fix everything?

@Telstra @NicoleCasper74 A DM? Some 17 hours after the fact. The social media team is working about as well as the support service.

@Telstra @PercivalRoad So... basically what you're saying is that you will only service customers if they have a medical emergency or if they lodge a complaint? I guess outsourcing your support services is working out well for you. What a pitiful excuse for a telecommunications provider you've become.

@Telstra Amber, as a customer, it's my prerogative to decide how I'd like to interact with @Telstra. I'm willing to wait to actually speak to a person. And that's the point: #Tel$tra is refusing to let me talk to someone.

@Telstra We have now lodged a complaint so hope to hear back soon

@Telstra How do u make it known its an emergency. My inlaws are elderly with known medical issues...we were on hold for close to 2hrs until we gave up