Telstra Outage in Cairns, State of Queensland

@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

@Telstra REALLY struggling with you guys right now. My husband and I both took half day off work yesterday and patiently waited for NBN to be connected between 12-5...NO ONE came! I was on the text chat from 1.30pm until 10pm...still no resolution!

@Telstra Thanks Ollie for your response. In the service status page, it says “There are no confirmed interruptions in your area” for my address. I will let u know when it happens again. I can say the last one was the 3rd time in the last 1 month or so.

@Telstra pretty bad in a developed country. But we do vote for the National party. So we get what we vote for @PaulFletcherMP

@AKunowski @Telstra I had similar issues getting through a few weeks ago. I was so annoyed I switched to @Optus instead. Much better customer service

@AKunowski Telstra are crooks. Go to amaysim I did. Never looked back

@Telstra Nah I don’t make calls (does anybody) from my landline. It’s about the consent process. I will contact through the app today and likely be lodging a complaint with Fair Trading over the process.

So much for all the support during this time @Telstra it’s impossible to get through to someone, and I’ve tried using the app and nobody has been in touch. Isn’t this a communication business?

@Telstra can you reply to my DM and I’m unable to get a response from anyone through the app. Customer Service is non existent

@charliepick @Telstra thats just your average Telstta experience. Now I just spend days researching the problem so I can fix it myself.

@BuchananBlake @Telstra One of those instances where, just because we can, doesn’t mean we should. Poor from Telstra. Been with them a while but hey might be time to jump ship finally.