Telstra Outage in Cairns, State of Queensland

@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

@jugzilla_vi @Telstra @Swan_Valkryie I spent an hour with Netgear support messing around with my network settings because we assumed the internet was fine. The internet will come back on line, but my PC is likely screwed now. Pathetic communication

@Telstra I am done with your garbage customer service. Can’t get through by phone, twitter or 24x7 chat. Has been an outage in Cairns and FNQ and you guys are AWOL. Not good enough considering we pay more to be your customer. Absolute garbage Expect a call from the Ombudsman

@Spo_0n @Telstra Hey mate. I am out too, and can’t get through to tech support. 2 calls on hold for over 45mins to no avail.

@Telstra Can you give us an approx time that NBN service issue is fix in Cairns?

No stream today...appears to be a massive @NBN_Australia outage. So no internet. We have no idea when it will be back on. Also appears NBN and Telstra don’t have much of an idea either

How can the @telstra outage report say there are no outages in Cairns...outage at home and work...along with half of Cairns? Meanwhile the Telstra Outage page is like “nothing to see here. Carry on”

@Telstra I have just changed an NBN plan from limited to unlimited via phone and telstra guy Michael took 25 MINUTES to read a contract out over the phone!! I’ve been a customer for 25 years ... INSANITY!!! 25 minutes to read a contract!!! INSANITY #telstra #nbn

@1_1_2029 Been months now, and I still need to switch on VPN to access Bitchute. Because **** you, @telstra

@ShelleyLee_ The worst company! Sorry Telstra.

@Telstra I’ve chatted, called, etc already. This is why I’ve been sent an LTE modem free of charge. The intentional avoidance by @telstra to publicly admit there’s a major outage is why I’m on social media now. Nothing proactive is being done to help customers. It’s disgraceful.

@Telstra Dave, thanks for responding. Please don’t make me do any more work on this without looking in to it first yourself. There is a major outage in Point Cook and it’s 4 days old. No internet, no landline phone, no Foxtel. If you can’t find this information, your company is broken.

It started with privatising Telstra which never realised the benefits promised particularly in the bush . The bush that keeps voting for more of the same .

@Telstra Hi, no i wont. The response i have here is similar to the response we are getting from the formal complaint. After years of woeful service we'll just find another provider. Twitter provides opportunities to let others know how bad Telstra is.

@mollyfud @Telstra @anydesk @LogMeIn @TeamViewer Phillip it is clear that no one can get through to you. @AnyDesk takes Security very seriously and have addressed these issues already. I’m sorry that you think of me as a marketing “weasel” but good bye

@macnchuk @Telstra @anydesk @LogMeIn @TeamViewer ..Thats were you, as head PR Weasel could step in and help @anydesk craft a way of having a message that can help the vunerable and even turn it into a marketing win for the company!The only reason I can think they wouldn't want to do that is that they are being paid by the.. 4/x

@macnchuk @Telstra @anydesk @LogMeIn @TeamViewer .. society when told the person that called them is from their internet provider and they have a major internet problem (often a virus or something like that which is scary for the less computer literate) will readily give over their computer to have the issue fixed. ... 3/x