Telstra Outage in Devonport, State of Tasmania

@Telstra Tech is coming in a few days. I was on Telstra texts from 9:00 am to 11:00 am the next day to get there. Frustrating thing is it is a well know problem. It was obvious and I told them from the beginning. Having done this 7 times now, I recognise the problem very quickly.

@Telstra So it’s a yes then. I would think that any troubleshooting, regardless of the reason for taking that long, should have a time limit for customer involvement. It was an NBN box/lightning issue that I knew what the problem was but the support insisted I troubleshoot for the day.

@Telstra My business phone account has mixed up the corresponding numbers to the relevant phones , i have been trying to ring someone to fix it , but instead your recorded message tells me your too busy and refers me to your useless msg service

@Telstra Look imma be real wid you tom 5 days of no bills ain't gonna fix the lost revenue on my US stocks and my asx stocks you feeling me imma need something more to make me like yeah these fellas care you know what I mean or I be up leaving to like another ISP who be good fellas

if theres anything i can say dont use telstra as your internet provide, they are by far the worst one ive ever experienced

.@Telstra yo why isn't my net working, every few minutes it just drops out, getting real sick of it. have had to deal with so many issues in the past 2 years.

@Telstra Yo look tom appreciate the bot *** response man but like I be needing real help none of this power cycle stuff because I already beenst done that you know what I'm saying... I followed the stuff on your webby but **** still acting up imma need help bruv coz I lost $100k today

@Telstra Mate honestly I've already decided to switch to TPG I just want to know what the f happened when I tried to contact support.

@Optus @dougfknsteele If you are an existing loyal customer who ordered an upgrade a couple of days before Optus got around to sending around the $200 device discount, you are treated as an idiot worthy only of contempt and utterly ignored in all complaint proceedings. I'll be moving to @Telstra

@Telstra Thanks, but if you read my post, contacting customer support several times this week didn’t help, hence my resort to social… And many friends saying just go straight to the ombudsman.