Telstra Outage in Drummond, Hepburn, State of Victoria

@Telstra There is no ‘Accounts & billing’ selection available on the drop-down menu. So not much use. Thanks for trying though.

@Telstra Thanks Tanasha, advised that I pay next bill incl the $15 fine & then seek a reimbursement. That is not acceptable & I refuse to waste further time over a @telstra error. The fine should not be charged in the first place - I alerted #Telstra to the issue!

@djshaneday @Telstra Ordinarily no but knew wouldn’t be able 2 pay next bill on date, @telstra advise no ‘top-ups’ b4 them issuing bill so DD next option. Dutifully signed up, due date came, no debit at midnight, rang, told their fault, I had paid up, but ‘fined’ $15. Never,ever DD w @telstra peeps!

@Telstra Understood. However, as @telstra disconnected our service instead of our vacating neighbours, I would hope they could assist in rectifying the issue and reconnecting us.

@Telstra We have tried. @Telstra referred us to our provider, TPG, who in turn have referred us to the NBN. It’s been 5 days as we still have no service.

If my internet doesn't get fixed in the next 24 hours I'm challenging Telstra to a duel. IT HASNT TURNED ON IN 4 DAYS I'VE PRESSED THE RESTART BUTTON LIKE 30 TIMES HOW DO THEY STILL THINK THAT WILL SOLVE THE PROBLEM HOLY ****. THEY ARE STUPDIER THAN ME HOLY ****. SEND TECH PLZ.

TELSTRA FIX YOUR SERVICE MY INTERNET IS BEING THE SHITTEST ITS EVER BEEN IN 5 YEARS

@Telstra @Telstra I've got the app but nothing on there related to the xbox yet....hope that's not a bad sign

@Telstra I get that and appreciate that but it’s been 2.5 hours and the problem isn’t solved. All I’m asking for is a technician to come out and connect two wires

@JacksonByrnes @Telstra 2/2 and continue to send bills, 5 times I’ve tried to cancel it and hasn’t been done yet, today I get a letter in the mail ‘FINAL NOTICE, if your outstanding bill is not paid you service will be suspended’. Halle-fu**ing-lujah about time!!

@JacksonByrnes @Telstra Ring up and cancel your service, not only will they not actually cancel it they will ask a million questions as to why you want to cancel it, then suggest talking to a tech to resolve the issues…all of which has been done over the past 18 months, then not actually cancel it 1/2

@Telstra Well it’s been 2 hours and I’m being told my connection is working perfectly even though it’s down and I’ve seen the cabling that is not connected so there is no way for me to even have a working internet connection

@Telstra this isnt a remotely adequate level of service

Hey @Telstra I’m struggling w an answer abt unlocking my phone. MyTelstra support giving me mixed answers. Please confirm if it says “no SIM restrictions” it means my phone unlocked and I don’t need to go back to a shop & pay $80 or $25 to unlock. Then I can put new SIM in

Telstra really needs to improve their customer service centre, it’s been 90 minutes and counting, and I’m still going through troubleshooting steps for the modem despite repeated mentions the wiring to the house being the issue