Telstra Outage in Elimbah, Moreton Bay, State of Queensland

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@rubin_angela @Telstra someone needs your help.

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

Hey @telstra, our Velocity broadband has been out for several hours in South Brisbane. Website says no outage? Any news on what’s happening?

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

2 and a half hours messaging @Telstra to try and sort out a business internet connectivity issue (because it is impossible to get someone on the phone). Appreciate these are difficult times but I asked a yes / no question all that time ago and still haven’t got an answer. Joke!

@Telstra No reply Telstra..about as bad as the online chat help...reply back to them and they take 10 mins to get back to you.Not happy! Obviously they are dealing with various customers at once..not good customer experience..no care factor!

@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!

@Lee09737503 @Telstra Not sure how the technician not showing up for appointments is related to customer svc being overseas. And Telstra is not the only company with call centre overseas, TPG and some others are overseas too but they are not sloppy. Cheers.

@Telstra recently visual voicemail on my iPhone has stopped working, I haven’t changed anything and Apple can only put it down to a carrier fault. Your service agent tells me I need to pay $5 a month to get it back??

@Telstra @Telstra sending me to a messaging link that DOESNT WORK is not helping.

@Telstra @Telstra it is now Sunday, still no internet. Still no real help, just going over old ground. Abysmal.

@Telstra @Telstra update: still no internet. Rang support again, they tell me it will 24 to 48 hours. We work from home. Yes even on weekends.

@Telstra @Telstra guess what? A Telstra worker disconnected our service, even after explicitly going through what we needed. Several times. It ended up taking nearly 2 hours to undo the disconnect notice. AND still no internet as at this post.

@Telstra Everyone out there.. dont waste your time on Telstra. Their customer svc is not in Aus and it only exists on msgs, no live human to speak to. They make promises and then conveniently forget about it. They sign contract and never fulfil it.

@Telstra Like your team has done with my new NBN order which never arrived along with your technician after 3 appointments.. and your pathetically incapable non-existential customer svc.. only implies that Telstra has lost interest in selling new business.

@Telstra Greg, you replied quicker than your messaging system. Whichever Executive sold you that messaging system is extraordinarily out of touch with customer experience. They got their bonus, customers and operators get a substandard means of communication.

@gecko_v2 @imluigifn that law is literally for service providers like optus and telstra and so they act fairly, like why are you such an odd cnt

@Loud_Lass "Listen Josh, Queenslands waking up, looks like there onto us. We're going on the 3rd Satdy in September so porkbarrel the bejesus out of it. What?..what? Fukin Telstra! What?... yeah and while your there tell Kelly and George to shut ******** up will ya!" ...

@triff81 @Telstra @Aussie_BB Thanks mate I would if I could heard very good things about them, Telstra still own my copper and won’t fix it, I have no other alternative

And like clockwork, it’s just past 5pm and .@Telstra mobile broadband turns to ****.

@ScottMorrisonMP What crap... no way you get a phone signal out there if you were with Telstra either

@Telstra something strange is going on with my account and I think it may have been accessed by someone not authorized and yet when I call your support number I get sent a text and hung up on? Please contact me ASAP with a method to speak to a person.

@telstracareers you guys are so pathetic in customer service. I am calling since 3 days but not answering any calls. Someone is using my telstra account i need help asap. @Telstra

TELSTRA FIX YOUR ****!!!! NOW IS NOT THE TIME FOR MY WIFI TO BE DROPPING IN AND OUT!!!!

@benkimber @CraigNorenbergs @Telstra It took me days to persuade my parents to shift providers, but that was still quicker than their help desk.