Telstra Outage Report in Faulconbridge, Blue Mountains Municipality, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Faulconbridge, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Faulconbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Telstra
Telstra is having issues since 06:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (26%)
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E-mail (20%)
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Wi-fi (8%)
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Total Blackout (3%)
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TV (1%)
Live Outage Map Near Faulconbridge, Blue Mountains Municipality, State of New South Wales
The most recent Telstra outage reports came from the following cities: Sydney and Kurrajong Heights.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
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| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Faulconbridge, State of New South Wales
Latest outage, problems and issue reports in Faulconbridge and nearby locations:
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Shivani Gosain
(@Shivanigo) reported
from
Sydney, State of New South Wales
Complaint and provide update atleast . Complaint number is :03740222. We are literally begging you to fix this ASAP or give us an update when it will be fixed . Really disappointed with the service. @BelongAU @Telstra
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ColinRenouf
(@ColinRenouf) reported
from
Sydney, State of New South Wales
@Telstra I did that. I’m in IT and network infrastructure roles myself - but when reporting the options are too restrictive and don’t include “messaging only from my Apple Watch isn’t working”.
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John Lutge 🐀
(@JohnLutge) reported
from
Sydney, State of New South Wales
@simonahac @Telstra Each time this happened, i spent between 3 and 6 hours getting the service restored. No apology. Australia lost a national treasure when Telecom Australia was privatised. Telstra is a shadow of that great organisation. Now Australian Telco is a joke.
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Brett Lerner
(@blerns3) reported
from
Sydney, State of New South Wales
@Telstra I’ve had a new iPad Pro since Friday and my cellular still isn’t working. The chat agents on the 24x7 app are useless and clearly more interested in resolving their cases to improve their case resolution times than in actually resolving my issue
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Gail Clifford
(@GailClifford7) reported
from
Sydney, State of New South Wales
@craig_troth Good luck with that, I’ve rarely had any joy with the Telstra shops…unless you want to buy a new phone or gizmo of some sort! Problems? They either don’t want to know or have no idea.
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💧Jamie
(@scibidoo) reported
from
Sydney, State of New South Wales
So @Telstra after almost a year of a broken feature, the usual suggestions of delete the app and try again, multiple chats, tweets and hours on the phone, in store and on email. Your official response to the problem is that it’s a security feature to prevent a user login to…
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Brett Lerner
(@blerns3) reported
from
Sydney, State of New South Wales
@Telstra It’s not possible as I’ve been in multiple cities and states during this time period. Also, my mobile phone on the same network has been working without any issues
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Brett Lerner
(@blerns3) reported
from
Sydney, State of New South Wales
@Telstra Jo, it’s been over 60 hours since it was activated. I have spoken with the live chat team three separate times and they continually do not solve the problem and try the same thing that the previous agent tried. Can you help or do I need to escalate my case to upper management?
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John Lutge 🐀
(@JohnLutge) reported
from
Sydney, State of New South Wales
@UndaSthnXiStand @simonahac @Telstra The TIO don't care. Been down that path.
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MoonChild 🌜⭐
(@kyukyu3536) reported
from
Sydney, State of New South Wales
Customer service LAZY at @Telstra
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Kylie Parker (LotusAccts)
(@KylieParkerCA) reported
from
Sydney, State of New South Wales
And while I am in my cranky admin mood @Telstra if you charge extra data on my kids accounts without any notice and my direct debit doesn’t cover it send me another invoice not a stupid email telling me to sign in to your dumb app that I can never get into
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MoonChild 🌜⭐
(@kyukyu3536) reported
from
Sydney, State of New South Wales
Never trust @Telstra!!! 4 phone calls later and they LIED about a 25AUD discount EVEN WHEN IT BECAUSE OF THEM THE NBN WAS SLOW AND THEY HAD TO CHANGE TO 4G ....NO DOCUMENTATION NOW THEY CALLING ME THE LIAR - AND ASKED THEM TO CHECK THEY REFUSED
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Jon Bays
(@BaysNet) reported
from
Sydney, State of New South Wales
@Telstra 2087 The old cable network is fine ask NBN what black hole they are dropping me into. 4 hours yesterday today again can't pay for such an unreliable service.
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ColinRenouf
(@ColinRenouf) reported
from
Sydney, State of New South Wales
@Telstra We had no problems when we had separate accounts and two bills, or were with another provider. Since we have one billing account and two phones we can’t get both watches working.
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ColinRenouf
(@ColinRenouf) reported
from
Sydney, State of New South Wales
@Telstra #TelstraBroken if you’re going to have a chat based service make it work with the English language. I’ve been trying to report that SMS isn’t working on one device and have been sent in circles! And calling is the same!
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David Tsirekas
(@DTsirekas) reported
from
Sydney, State of New South Wales
.@Optus Hello. If you can solve and progress a new NBN business account without the delays and promises that @Telstra have continued to fail at our business is yours
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ColinRenouf
(@ColinRenouf) reported
from
Sydney, State of New South Wales
@Telstra No joy but we have a theory. I think there is a problem with the One Number architecture. We just tested our theory. I think One Number is at the account level and not phone level. We have one payment account, two phones and two watches on it. We can have both on one phone only.
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Brett Holliday
(@BrettHolliday83) reported
from
Sydney, State of New South Wales
Has @Telstra just clean given up on the concept of customer support or do I just get exceptionally unlucky every timeI need to deal with them?
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𝚋𝚘𝚢@𝚙𝚊𝚐𝚎:~$
(@boypage) reported
from
Sydney, State of New South Wales
@VinceRugari I'll be switching my mobile to Optus now that the Telstra 𝘔𝘺 𝘍𝘰𝘰𝘵𝘣𝘢𝘭𝘭 app now becomes merely a scoreboard. And will pay the $8.99pm for Paramount. My dad has Foxtel so I can use his login for Foxtel Go. But I'll not bother with Stan. It's a private tax I can't afford.
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John Lutge 🐀
(@JohnLutge) reported
from
Sydney, State of New South Wales
@Telstra The Telstra Complaints team told me I had nothing to complain about. Telstra didn't care that sick kids lives were put in danger. I complained and got nowhere, and my case was closed without resolution. Absolutely disgusting behaviour. Happy to discuss this in the open. No DMs.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Peter J. Coburn
(@PJCwasHere) reported
from
Pakenham East, State of Victoria
@Telstra We are so reliant on the Internet… 24 hours is waaaay too long!!! This is no way to provide a ‘service’.
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Ben Branagan
(@1Branagan) reported
@Telstra Thanks, again I’m on the train and signal only returned when we go past Cheerybrook having got on at Norwest. How do I contact the faults team?
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SeidonsDad
(@Themarathon6) reported
@somewherein84 7 years with TPG mobile and NBN not one issue Telstra and Optus are rubbish.
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Jenny
(@Jennyzhang888) reported
@Telstra I have cancelled my service on 1st May however still get a bill for the month of May. Tried to contract call canter there is no one pick up at 8.30am. Online messaging team is unable to give a right response.
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Silvia Russo
(@rescuehorseniah) reported
Anyone else’s internet down with @Telstra NBN at the moment? No internet, no emails..
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Jean
(@jean_ddreams) reported
My dog is really creeped out @Telstra please fix the NBN in Reservoir right now we can’t take the silence #netflixandchill
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David Stafford
(@D_A_Stafford) reported
@Telstra Never mind. Obviously you're just there to copy and paste standard answers. There's no way to get connected to anyone in support and it's not as if anyone in 1st level support would know how to fix it.
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Pat Chan-Schatz
(@Twittblaster) reported
🎀🌻💃 This elation is short-lived. Got internet connection for about two days & then outage sets in again on Sunday & intermittently. Did resetting & rebooting constantly to get connection & still problematic. #Telstra problems continue. cc @Telstra Amber. #Twittblaster 💃🌻🎀
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Mark Phillips
(@iMarkPhillips) reported
4 hours and no solution. @Telstra now in TIO again.
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BBoyShae
(@BBoyShae) reported
Hay @Telstra do Like causing pain and emotional stress to people because the way your complaint team is dealing with my issue seems they don’t understand I’m epileptic and have other health issues & they say they can’t pick up the phone and talk to me at all,how is that possible.