Telstra Outage in Hazelwood, Latrobe, State of Victoria

@Sam123Price @pudlet37 Always relied on Telstra's time service 1188. "At the third stroke it will be..."

@GregGibbo28 Was it a verbal threat on telstra app or did you lodge a complaint online with ombudsman?

@Kareeming_1 @murzo_4 Got this same **** a few months ago with a Foxtel Now overcharge. Got sick of the BS, logged an issue with the ombudsman and got refund within two weeks. It was like the Telstra operator was dealing with 10 calls at once

@CaseyBriggs @mscott Wish i could watch the news and feel informed but @Telstra have had another drop out and so far 20 minutes on hold, it might be Monday before help. Why dont i work from home in COVID 19, 3 months of unexplained and unfixed dropouts

@Telstra return to giving people help when they call 132000 or discount our bills for the absence of customer support

We waited all day for @Telstra to call (like they said they would.....). But there was no phone call. C’mon guys - please get your act together and provide me with the service that I’m paying for. Kthanx.

@Telstra_news @TelstraEnt @Telstra are usually pretty quick to contact you when you don’t pay for their service...but they’re pretty bloody slow when their service sucks and you make multiple requests for assistance. Cmon, it’s 2019 and a week w/out internet shouldn’t happen

@dilemski @Telstra @Optus Actually make that 5 days. It’s been five loooooong days waiting for resolution.

@dilemski @Telstra Yeah I know. After 4 days it’s still not lit. I’m using my mobile as a hotspot. Thankfully @telstra are “working on it” *insert rage-filled sarcasm here*. I should have switched to @Optus instead of trusting Telstra to provide a decent service. I’m sure they’ll charge me for it

@Optus Thanks Jono. I freakin LOVE your network and have never once had an issue Optus and should not have signed a new bloody contract with Telstra...lesson learned.... 😓

It’s taken 53minutes for a Telstra live chat representative to tell me that the fault is with my modem.... God I hope that’s the worst of it.

@Telstra whats the point ive both called and live chatted with support staff just trying to get a rough date they will be back in stock with no luck because they refuse to even guess when they might be

@Telstra you have the worst customer service. My kids changed the pin on the phone. How do I fix this?

@dannolan @treefortrichard You can? From whom? Telstra’s is 1TB (admittedly, never gonna hit that) and $85/mo. Optus has unlimited at $89/mo. Am I missing a trick here?

@Telstra twice we’ve requested to cancel an account, twice you’ve told us it’s been done and yet you continue to charge. When will you cancel and give our money back??

@NBN_Australia is it really hard to get your services installed at a nationwide Australian company where you’ve had @Telstra and @Optus fail miserably to find the address…

@RHIIINOO_TV @Telstra @launtel I'm seeing some people with iinet. I couldn't stream past 5pm on iinet. Bitrate would drop to <1000 and usually sit at 0-100. Was paying $100+ a month for their max plan but they didn't have the bandwidth to support the night time traffic. Left them for Launtel.

The second Telstra gets shut down will be the second that Australia will finally start to progress.

@RHIIINOO_TV @Telstra @launtel. They're Aus wide these days and honestly the only company I've never had an issue with. Ample heads up for down time if works taking place and when I had severe NBN issues, they were onto it every day for over a month until it was fixed. Best ISP I've ever used.

@PopBase In Australia they’ve made Telstra payphones completely free, so people can call who they need to - family, friends, a cab, etc. I can’t help but feel they’ve missed an opportunity to do a good deed and help people stay connected

Man, I really am Considering Starlink with how ******* Terrible Telstra has been.