Telstra Outage in Trafalgar, Baw Baw, State of Victoria

@CaseyBriggs @mscott Wish i could watch the news and feel informed but @Telstra have had another drop out and so far 20 minutes on hold, it might be Monday before help. Why dont i work from home in COVID 19, 3 months of unexplained and unfixed dropouts

@Telstra return to giving people help when they call 132000 or discount our bills for the absence of customer support

We waited all day for @Telstra to call (like they said they would.....). But there was no phone call. C’mon guys - please get your act together and provide me with the service that I’m paying for. Kthanx.

@Telstra_news @TelstraEnt @Telstra are usually pretty quick to contact you when you don’t pay for their service...but they’re pretty bloody slow when their service sucks and you make multiple requests for assistance. Cmon, it’s 2019 and a week w/out internet shouldn’t happen

@dilemski @Telstra @Optus Actually make that 5 days. It’s been five loooooong days waiting for resolution.

@dilemski @Telstra Yeah I know. After 4 days it’s still not lit. I’m using my mobile as a hotspot. Thankfully @telstra are “working on it” *insert rage-filled sarcasm here*. I should have switched to @Optus instead of trusting Telstra to provide a decent service. I’m sure they’ll charge me for it

@Optus Thanks Jono. I freakin LOVE your network and have never once had an issue Optus and should not have signed a new bloody contract with Telstra...lesson learned.... 😓

It’s taken 53minutes for a Telstra live chat representative to tell me that the fault is with my modem.... God I hope that’s the worst of it.

@Matthewthemorg @AlboMP You dont get the NBN from a telstra network. Anyway, its a scalable upgradable network. Doesnt make sense to upgrade every thing on the network instantly. It can and will be done over time.

@Telstra Unbelievably, your network has managed to revert this, so once again, my phone is still unable to work like a normal phone.

@GusWhyte @Telstra Repairs are done by contractors. Why drive all the way to the bush for a job when you can just do local stuff. If the job gets escalated then so does the price paid to the contractors. Supply and demand. Remember, we don’t own our communications network anymore.

@AlboMP @vanbadham Telstra doesn’t accept responsibility for the state of their phone pit, as they are rented out to NBN. They insist it isn’t their problem

@andy_penn Will this super-fast communications technology help me communicate any faster with Telstra customer service?

@AlboMP pretty sure that what every regional telstra pit looks like. most fill up with water when it rains heavily. definitely the weak point in nbns network

@Telstra OK. Please your chat service system is all telstra though and it's poor to rubbish

@Andy_Penn, you sir are a joke. You’ve known for a year you’re short staffed & that your systems are exhausted. In a year of a pandemic & record unemployment you’ve failed to hire Aussies to fix your rotten #Bigpond! 2 hours to get thru to level 1 support is a joke! #Telstra

@Telstra Telstra cannot provide a decent 4G service in the Northern suburbs of Perth, fix the transmission problems before adding another flat useless system that only works in the CBD.

@Telstra I want some handy tips on how to turn off a filter I didn't ask to be turned on, I don't want turned on, and now causes more problems than it solves