Telstra Outage Report in Lawson, Blue Mountains Municipality, State of New South Wales
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Lawson, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Lawson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Live Outage Map Near Lawson, Blue Mountains Municipality, State of New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Phone |
Community Discussion
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Telstra Issues Reports Near Lawson, State of New South Wales
Latest outage, problems and issue reports in Lawson and nearby locations:
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💧MC2
(@MC2Cities) reported
from
Sydney, State of New South Wales
@Telstra My access has been revoked! What is the tech support number. I need to speak to a person not a robot
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Fred
(@fiiingers) reported
from
Sydney, State of New South Wales
@Telstra Too late . I left. You all are so curious when we leave. Simple.. improve customer service. Respond quickly & efficiently. Not hard. But it is for telstra/foxtel customers.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra I have met zero people who rate the quality of customer experience above 1. From training support staff to “not my department “ and “that’s no how the system works” messages I sincerely don’t see a customer centric construct.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@cameron_rogers I’ve been in aus 12.5 years and know many very smart people, some who run successful businesses, and all have experienced terrible service fro @Telstra - and no,not being picky, but being told they bought X and received 8. That’s bad. Seriously bad. Inexcusable. And repeated.
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💧MC2
(@MC2Cities) reported
from
Sydney, State of New South Wales
@Telstra after spending 2 hours with a chat robot today trying to resolve my account security breach my access to my accounts have now been revoked! Unbelievable and still no-one calling me to help. Pathetic beyond belief.
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Gavin Ryan 🇦🇺
(@grouponegav) reported
from
Sydney, State of New South Wales
@Telstra on hold waiting to talk to somebody for almost 40 minutes and still waiting, really poor service
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Gavin Ryan 🇦🇺
(@grouponegav) reported
from
Sydney, State of New South Wales
@Telstra 1 hour 10 minutes and still on hold. Horrible customer service
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra The company says one thing while hiring excellent people to do the opposite. I know I’m a grumpy complainer who’s vocal about not-picking but it’s not on that raising one issue creates several more in its wake. Repeatedly. And if there were real competition it wouldn’t happen.
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Beau
(@BeauGiles) reported
from
Sydney, State of New South Wales
@kemal_atlay @Telstra Bad bot is bad. Does FaceTime or Facebook Messenger etc work - so you know the speaker / microphone works? (Sorry if you’ve already done this) Then you can go back to yelling at the bot. Good luck!
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💧MC2
(@MC2Cities) reported
from
Sydney, State of New South Wales
@Telstra Tom as per your instructions I spent an hour with your robot using your chat service today and have been terminated with none of my issues resolved. I am so angry! What number do I call for lodging a complaint.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra Jeez Louise. I could literally write a book. And my experience has only been one mobile service. I have no idea how people with TV, internet and mobile services stay sane. 1/2
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Courtney
(@Burgo0806) reported
from
Sydney, State of New South Wales
@triff81 @Telstra Haha, their customer service is ****! I was looking at becoming a customer and bringing 3 contracts across, yet they couldn’t help me.
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Derek Williamson
(@Derekjw) reported
from
Sydney, State of New South Wales
@telstra why is it OK to set a connection appointment time of “between 8am and 5pm” to get a new connection. Expect people to wait all day then not turn up. #stoodup THREE times. Not one but THREE. And now saying no more appointments until Nov 17. Cancel contract if U have NFTG
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@erietta @Telstra It all comes down to well trained - well resourced support staff. I had to repeatedly explain the situation to agents acting like it’s my first enquiry. They all said they were limited in what they could see, so I had to copy/paste earlier conversations for them. Poorly resourced
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Wrong Glass Sir
(@Sonic_Booth) reported
from
Sydney, State of New South Wales
@lucyssfc Nrl app, if you are a telstra customer it's free streaming
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
I know many brilliant people who have worked at Telstra, i also know many have fought hard for the customer. The human. The people who consume the service. I need to ask: is there something elemental in big orgs that impede CX success? 2/2
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Matt Wicks
(@matteightyate) reported
from
Sydney, State of New South Wales
@Telstra is there someone who can actually help me? Got some AirPod pros throughly Telstra rewards which were DOA. support chat person said I need to go into a store to swap them over but person in the store said I needed an invoice with a serial number (Telstra did not send one)
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Gavin Ryan 🇦🇺
(@grouponegav) reported
from
Sydney, State of New South Wales
@Telstra 1 hour and 20 minutes on hold. It’s becoming laughable know. Seriously you need to fix up your customer service and employ more people to man the phones
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
I could write a book on my decade of interactions with @Telstra and the dozens of crap interactions. Layering the many other people who’ve had terrible interactions, it’s clear CX is failing on many, many levels. 1/2
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
@cameron_rogers I’ve been in many Telstra offices. There is no shortage of money there. But most customers face the poorly paid and badly trained support staff while the company focusses 95% on shares and dividends. Is that a good thing?
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Burt
(@RhinoBro) reported
Hey @Telstra, where did you ‘premium’ service go? You seem to be great at handing out ‘ticket numbers’ then failing to follow-up on commitments. If you charge a premium for your services, you need to back it up!
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Stilgherrian
(@stilgherrian) reported
@jonnosan303 That would explain why Telstra was offering bonus loyalty points to any customer who was double-vaxed. And why the successor to the PDP-11 was the VAX-11. IT’S ALL CONNECTED.
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Phil
(@Phil98529731) reported
@peters_malcolm I just read the article. How f**ken stupid is this government. They create a company called NBN Co to provide (well original plan) a fibre network to most Australian homes. That basically shut the Telstra cable network down.
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Mark Randall
(@tertius_keen) reported
@Telstra 8 years of frustration here. Currently NBN and backup internet service crap, 4.31 Mbps upload on the back dongle Wifi. If there was a disruption or slowing of the service you would think that you would send a bulk message to peoples phones to advise fault and fix?
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Punk n Stuff
(@DownUnderPunk) reported
@peachcreekshow My mum has been with Telstra for many years and has had almost no issues. With Aussie Broadband the wifi would randomly drop out for a minute or two on a regular basis. However the customer service they have is absolutely top notch which I have to admit is really nice.
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💧 Gillian Mackie 💉💉
(@RealGillMackie) reported
@RandaltsRandal I got one yesterday and he kept saying "you need to listen to me maam" me:"I am not with telstra", him: "the problem was with the reseller all over Aus" me:"Do you even know where Australia is?" he hung up
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Violet Fine - On Mini Hiatus
(@_violetfine) reported
@gigipeache Aldi mobile is $25 per month, you buy a sim card from Aldi and then recharge/top ups are via their app (which is amazing cos Aldi have no online presence) it's also on the Telstra Network.
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Barbara Kallio
(@Beejays5) reported
@Telstra @elastikos Surely, the Telecommunications companies must know when a large number of sequential numbers are bought for an overseas customer call centre. They ring on one number and you block it only for a similar number to call again and so it goes on.
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Anjan Madan Majumdar
(@anjanmj) reported
@Telstra Any issue with the Internet. It is not working. Any work going on ? Post Code 2148
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Terry Boyd
(@OpusTerry) reported
In order to have a telephone line, telstra told me that they can simply connect it to my NBN. Which I don't have - and can never have because it seems that my place doesn't exist, even though I *was* being billed by them for the phone line that was at this address:(