Telstra

Telstra Outage Report in Mona Vale, Pittwater, State of New South Wales

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Mona Vale, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mona Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Mona Vale, Pittwater, State of New South Wales 05/17/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (26%)

    Phone (26%)

  3. E-mail (20%)

    E-mail (20%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Mona Vale, Pittwater, State of New South Wales

The most recent Telstra outage reports came from the following cities: Sydney and Central Coast.

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City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Phone
AustraliaSydney TV
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Mona Vale, State of New South Wales

Latest outage, problems and issue reports in Mona Vale and nearby locations:

  • MC2Cities 💧MC2 (@MC2Cities) reported from Sydney, State of New South Wales

    @Telstra Hello Tom I have been trying to speak to tech support to since 29th July! Keep going around in circles! So who is going to call me to fix this theft of my identity breach by Telstra?

  • aushistoryguy The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales

    @Telstra The issue is that I’ve been charged for a service I have not used. The text team are very confused about the nature of this.

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @Telstra And the poor signal strength at home since July. I’m 25m from the antenna with 1bar. And the new Telstra app won’t show my data usage. I’ve been told they’re “looking into it” since august. Then this “new account plan “ with 1 day’s notice (less data/more$) was the cherry on top

  • LieletteCalleja Lielette Calleja (@LieletteCalleja) reported from Sydney, State of New South Wales

    @NicoleREDLynch @Telstra The problem is that they offshore and they have no staff to take their calls! I left @Telstra for this reason. Wish I could leave mobile for them but no other network gives me coverage 😬🤢

  • FrankChoy1 Franck (@FrankChoy1) reported from Sydney, State of New South Wales

    @LennaLeprena @Telstra Never had good service. Telstra have a good mobile network in Tasmania and that’s it.

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @Telstra I’ve been asked about network settings which I’ve reset today but today is the first morning since July that I’ve had more than 1bar signal at home, even before network settings. Let’s see what happens through the day. No progress on app or account plan yet

  • aushistoryguy The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales

    @Telstra Unfortunately not. I lodged a complaint in store (Rhodes, NSW) on 4/9/2020 and have had no one contact me back. I received a bill last week after having cancelled (so I thought) my account on 4/9/20.

  • lucyrunaways Lucy & the Runaways⁷🌾 (@lucyrunaways) reported from Sydney, State of New South Wales

    @MummaArmy @BTS_twt lucky my army friend is here, she had a VPN login so we frantically downloaded it and got it working. i am officially complaining to telstra after this. im having a wine now after my half hr freakout lmaoooo

  • BeauGiles Beau (@BeauGiles) reported from Sydney, State of New South Wales

    @ValueInvestorMD @GoldinPaul After some recently venues got lax (ugh, complacency), govt considering making the Service NSW QR code *compulsory* (as a provided option). Sure beats the mishmash of awful forms and different websites - Maccas, Woollworths, Telstra stores, random cafes/pubs etc

  • Burgo0806 Courtney (@Burgo0806) reported from Sydney, State of New South Wales

    Hi @Telstra I just went into one of your store as I want to port across 2 mobiles and home internet across from Optus. Much to my surprise, the customer service rep told me because I’m a new customer I can’t port across 2 phones. Is this accurate 😳

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    @Telstra I’ve been asked about network settings which I’ve reset today but today is the first morning since July that I’ve had more than 1bar signal at home, even before network settings. Let’s see what happens through the day. No progress on app or account plan yet other than “hope”.

  • bradatslice Brad Keeling (@bradatslice) reported from Sydney, State of New South Wales

    @albericie @Telstra @albericie they are actually ok if you use the complaint login.

  • BeauGiles Beau 😷 (@BeauGiles) reported from Sydney, State of New South Wales

    @notsomadboy @FantaRising Leases are gone now for Optus/Telstra/Vodafone - all plans are month to month and you pick a phone to pay off over 12/24/36 months (usually just the retail price split) - move plans up/down each month - or just bail at any time and just have remaining phone payments to pay.

  • aushistoryguy The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales

    @Telstra Yes. I’m with Vodafone now, but would have been happy to stay with Telstra idled were not for the poor service I received. This is an anonymous twitter account. If you can give me a number that I can call to speak to someone direct that would be greatly appreciated.

  • aushistoryguy The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales

    @Telstra Unfortunately the messaging team have been part of the problem. I appreciate that times change, but I’ve switched NBN services due to the very poor follow up from the text team.

  • p_terg 😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, State of New South Wales

    @DanieTreg @Telstra There is a ... in the top of the app to either escalate or resolve the chat Trust me- escalation doesn’t involve a local op but it gets a response! So does raising a TIO issue!!

  • aushistoryguy The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales

    @Telstra Can I DM the details and I DM details? Or provide me with a number to call? Part of the issue is that the text messaging system has required me to spend hours communicating when a 2min phone call would outline the problem.

  • PSkip38 Paul Skip (@PSkip38) reported from Sydney, State of New South Wales

    @Telstra did not provide a window so I could type in my question, bad web site construction & finally why not provide a paragraph on the bill to explain & I know that can be done. Overall extremely bad experience.

  • AUSFestivus Andrew Best shaving yaks ... mking endorphins (@AUSFestivus) reported from Hornsby, State of New South Wales

    @yayKM Telstra has always run it afaik. They seem to do a good job. I can only recall a single widespread outage a few years back.

  • aushistoryguy The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales

    @Telstra I have been in communication with your company via text for almost the last 5hrs - the text message service simply does not understand the nature of my issue. PLEASE respond.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • acrosweller alison crosweller (@acrosweller) reported

    Hey @Telstra why is it not possible to speak to a human when I call your number? You direct me to the App but it can’t answer or solve my problem. It’s been two days and several visits to your stores now without a result.

  • domknight Dom Knight (@domknight) reported

    I got an iPhone 12 on @optus last week and was excited to try the fancy new 5G network. The reviews I read say their coverage is nearly as good as @Telstra’s, which I can’t get at home. So far I’ve loved seeing the 5G symbol... the one brief time it’s *ever* happened.

  • zap_slz Peter Zanon (@zap_slz) reported

    @Telstra It was from all phones, iPads etc connected to 4G over the weekend - got better on Sunday evening. Will see tomorrow Friday and over weekend if bad again. Seems a capacity issue?

  • BJOfficial belindajane (@BJOfficial) reported from Brisbane, State of Queensland

    @Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

  • catrionawallace Dr Catriona Wallace (@catrionawallace) reported from Sydney, State of New South Wales

    @Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

  • michm Michelle Milton (@michm) reported from Melbourne, State of Victoria

    I’ve had no mobile internet for the for the past four days. I’ve spent three days talking to the #telstra text message tech support with no help. Anyone else in #Melbourne having trouble?

  • Richie83086627 Richie (@Richie83086627) reported

    @Telstra Worst company ever

  • jacket1962 Jacqueline M 🐨 🐾 (@jacket1962) reported

    @DmelbM @Telstra For a communications business they are the worst. It's undoubtedly the worst service provider I've ever dealt with

  • ftafra Frane (@ftafra) reported

    @Telstra Thx. but it's the same story. You are sorry, I understand. But in reality, there is no support. No communication. The Telstra 24/7 app does not work, there is NO after hours support. 3 days, many hours wasted. All I can surmise is that my 30y account is not worth Telstra's time

  • ftafra Frane (@ftafra) reported

    @Telstra I get the same message from the Telstra app every time.... "We're currently experiencing significant delays in being able to respond to your message." Every chat, every attempt to get help. For a telecommunications company, it's pretty sad they can't communicate.