Telstra Outage Report in Mona Vale, Pittwater, State of New South Wales
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Mona Vale, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Mona Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (41%)
-
Phone (26%)
-
E-mail (20%)
-
Wi-fi (8%)
-
Total Blackout (3%)
-
TV (2%)
Live Outage Map Near Mona Vale, Pittwater, State of New South Wales
The most recent Telstra outage reports came from the following cities: Sydney and Central Coast.
City | Problem Type | Report Time |
---|---|---|
Phone | ||
Phone | ||
TV | ||
Phone | ||
Internet | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Mona Vale, State of New South Wales
Latest outage, problems and issue reports in Mona Vale and nearby locations:
-
💧MC2 (@MC2Cities) reported from Sydney, State of New South Wales
@Telstra Hello Tom I have been trying to speak to tech support to since 29th July! Keep going around in circles! So who is going to call me to fix this theft of my identity breach by Telstra?
-
The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales
@Telstra The issue is that I’ve been charged for a service I have not used. The text team are very confused about the nature of this.
-
Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales
@Telstra And the poor signal strength at home since July. I’m 25m from the antenna with 1bar. And the new Telstra app won’t show my data usage. I’ve been told they’re “looking into it” since august. Then this “new account plan “ with 1 day’s notice (less data/more$) was the cherry on top
-
Lielette Calleja (@LieletteCalleja) reported from Sydney, State of New South Wales
@NicoleREDLynch @Telstra The problem is that they offshore and they have no staff to take their calls! I left @Telstra for this reason. Wish I could leave mobile for them but no other network gives me coverage 😬🤢
-
Franck (@FrankChoy1) reported from Sydney, State of New South Wales
@LennaLeprena @Telstra Never had good service. Telstra have a good mobile network in Tasmania and that’s it.
-
Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales
@Telstra I’ve been asked about network settings which I’ve reset today but today is the first morning since July that I’ve had more than 1bar signal at home, even before network settings. Let’s see what happens through the day. No progress on app or account plan yet
-
The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales
@Telstra Unfortunately not. I lodged a complaint in store (Rhodes, NSW) on 4/9/2020 and have had no one contact me back. I received a bill last week after having cancelled (so I thought) my account on 4/9/20.
-
Lucy & the Runaways⁷🌾 (@lucyrunaways) reported from Sydney, State of New South Wales
@MummaArmy @BTS_twt lucky my army friend is here, she had a VPN login so we frantically downloaded it and got it working. i am officially complaining to telstra after this. im having a wine now after my half hr freakout lmaoooo
-
Beau (@BeauGiles) reported from Sydney, State of New South Wales
@ValueInvestorMD @GoldinPaul After some recently venues got lax (ugh, complacency), govt considering making the Service NSW QR code *compulsory* (as a provided option). Sure beats the mishmash of awful forms and different websites - Maccas, Woollworths, Telstra stores, random cafes/pubs etc
-
Courtney (@Burgo0806) reported from Sydney, State of New South Wales
Hi @Telstra I just went into one of your store as I want to port across 2 mobiles and home internet across from Optus. Much to my surprise, the customer service rep told me because I’m a new customer I can’t port across 2 phones. Is this accurate 😳
-
Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales
@Telstra I’ve been asked about network settings which I’ve reset today but today is the first morning since July that I’ve had more than 1bar signal at home, even before network settings. Let’s see what happens through the day. No progress on app or account plan yet other than “hope”.
-
Brad Keeling (@bradatslice) reported from Sydney, State of New South Wales
@albericie @Telstra @albericie they are actually ok if you use the complaint login.
-
Beau 😷 (@BeauGiles) reported from Sydney, State of New South Wales
@notsomadboy @FantaRising Leases are gone now for Optus/Telstra/Vodafone - all plans are month to month and you pick a phone to pay off over 12/24/36 months (usually just the retail price split) - move plans up/down each month - or just bail at any time and just have remaining phone payments to pay.
-
The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales
@Telstra Yes. I’m with Vodafone now, but would have been happy to stay with Telstra idled were not for the poor service I received. This is an anonymous twitter account. If you can give me a number that I can call to speak to someone direct that would be greatly appreciated.
-
The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales
@Telstra Unfortunately the messaging team have been part of the problem. I appreciate that times change, but I’ve switched NBN services due to the very poor follow up from the text team.
-
😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, State of New South Wales
@DanieTreg @Telstra There is a ... in the top of the app to either escalate or resolve the chat Trust me- escalation doesn’t involve a local op but it gets a response! So does raising a TIO issue!!
-
The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales
@Telstra Can I DM the details and I DM details? Or provide me with a number to call? Part of the issue is that the text messaging system has required me to spend hours communicating when a 2min phone call would outline the problem.
-
Paul Skip (@PSkip38) reported from Sydney, State of New South Wales
@Telstra did not provide a window so I could type in my question, bad web site construction & finally why not provide a paragraph on the bill to explain & I know that can be done. Overall extremely bad experience.
-
Andrew Best shaving yaks ... mking endorphins (@AUSFestivus) reported from Hornsby, State of New South Wales
@yayKM Telstra has always run it afaik. They seem to do a good job. I can only recall a single widespread outage a few years back.
-
The Aus. History Guy (@aushistoryguy) reported from Sydney, State of New South Wales
@Telstra I have been in communication with your company via text for almost the last 5hrs - the text message service simply does not understand the nature of my issue. PLEASE respond.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
alison crosweller (@acrosweller) reported
Hey @Telstra why is it not possible to speak to a human when I call your number? You direct me to the App but it can’t answer or solve my problem. It’s been two days and several visits to your stores now without a result.
-
Dom Knight (@domknight) reported
I got an iPhone 12 on @optus last week and was excited to try the fancy new 5G network. The reviews I read say their coverage is nearly as good as @Telstra’s, which I can’t get at home. So far I’ve loved seeing the 5G symbol... the one brief time it’s *ever* happened.
-
Peter Zanon (@zap_slz) reported
@Telstra It was from all phones, iPads etc connected to 4G over the weekend - got better on Sunday evening. Will see tomorrow Friday and over weekend if bad again. Seems a capacity issue?
-
belindajane (@BJOfficial) reported from Brisbane, State of Queensland
@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month
-
Dr Catriona Wallace (@catrionawallace) reported from Sydney, State of New South Wales
@Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.
-
Michelle Milton (@michm) reported from Melbourne, State of Victoria
I’ve had no mobile internet for the for the past four days. I’ve spent three days talking to the #telstra text message tech support with no help. Anyone else in #Melbourne having trouble?
-
Richie (@Richie83086627) reported
@Telstra Worst company ever
-
Jacqueline M 🐨 🐾 (@jacket1962) reported
@DmelbM @Telstra For a communications business they are the worst. It's undoubtedly the worst service provider I've ever dealt with
-
Frane (@ftafra) reported
@Telstra Thx. but it's the same story. You are sorry, I understand. But in reality, there is no support. No communication. The Telstra 24/7 app does not work, there is NO after hours support. 3 days, many hours wasted. All I can surmise is that my 30y account is not worth Telstra's time
-
Frane (@ftafra) reported
@Telstra I get the same message from the Telstra app every time.... "We're currently experiencing significant delays in being able to respond to your message." Every chat, every attempt to get help. For a telecommunications company, it's pretty sad they can't communicate.