Telstra Outage in Newham, Macedon Ranges, State of Victoria

@PaulFletcherMP @NBN_Australia How many connections will be completed at no extra cost due to the degrading copper network? You know us customers now stuck on default #4G data because for some ‘unknown’ reason we’ve lost fixed line connectivity! @Telstra #LNP were warned, to little too late! #Auspol

@MargMcCrohon @jmil400 @gdgoz Remember how American Toe Cutter stopped by St Andrews and was nonplussed to hear prayers being offered to ask the Gov for help during Financial Crisis- returned to USA with Sol Whatsit (Telstra) with $$$ millions golden handshake, and received Wall St bank payout.

@Telstra There is no ‘Accounts & billing’ selection available on the drop-down menu. So not much use. Thanks for trying though.

@Telstra Thanks Tanasha, advised that I pay next bill incl the $15 fine & then seek a reimbursement. That is not acceptable & I refuse to waste further time over a @telstra error. The fine should not be charged in the first place - I alerted #Telstra to the issue!

@djshaneday @Telstra Ordinarily no but knew wouldn’t be able 2 pay next bill on date, @telstra advise no ‘top-ups’ b4 them issuing bill so DD next option. Dutifully signed up, due date came, no debit at midnight, rang, told their fault, I had paid up, but ‘fined’ $15. Never,ever DD w @telstra peeps!

@Telstra Understood. However, as @telstra disconnected our service instead of our vacating neighbours, I would hope they could assist in rectifying the issue and reconnecting us.

@Telstra We have tried. @Telstra referred us to our provider, TPG, who in turn have referred us to the NBN. It’s been 5 days as we still have no service.

@YaThinkN @deniseshrivell I count myself among them. I remember digging through Telstra's records and found out the gauges they used were not adequate to support FTTN. Predicted they'd need to be replaced years in advance.

Logged a fibre service fault with Telstra, have received three emails and an SMS confirming they've received the fault, and two emails and an SMS confirming the fault has been escalated... #OverDoneSlightly

@DaveMilbo @ChrisABooth @TheJunglist Howard sold Telstra in 1997. Telstra never built the National Fibre Optic Network by the end of 2002.

@CRN_au like a wounded bull! However, that could be a good price. If the government in it's infinite wisdom sells the network to Telstra (sheesh) you and the rest if us will get Telstra engineering and their money making machine at an unfrttered price!

i cant play this game with my ******* **** internet @Telstra go **** yourself

@Telstra Don’t need assistance. I never agreed to a new plan. Pretty sure what you’ve done is illegal. I’ll just reassess my options with other providers and get clarification from the Ombudsman. #telstra

@Telstra This issue could have been/should have been sorted in 10 minutes. Constant changing of Telstra people sending messages/dealing with the issue is an absolute waste of your customer’s time. A telephone company that doesn’t take phone calls - what a joke!

@Telstra 48 hours of back and forth messages just to get the wifi booster ordered. Absolutely the worst customer experience of my life. Telstra people assisting kept changing and I kept having to re-explain the problem. Finally got someone who got it all done in 2 hours this am. (1/2)

@Telstra so for the last 2 to 3 months I've been going round in circles with you guys about addressing my internet dropout issues, every single time it's been said to have been resolved and again it keeps dropping out, ive also noticed my NBN box and modem are both warm to touch

Really frustrated that @Telstra will not provide me with tax receipts for my pre-paid phone credit payments. I have tried through my login, over the phone, through the complaints line twice... and nothing! One of Australia's biggest companies unable to follow basic consumer law?