Telstra Outage in Night jar, Townsville, State of Queensland

@Telstra That didn’t help the last 3 times!

@Emma_Janexxxxxx @Telstra I have no plan, cheers. 😚 I am with @ALDIMobileAU (pre-paid) which also uses the Telstra network but costs me $15/m.

@Telstra I get that the network and the usage is different in big cities and in the country but nowdays all business need a mobile, and unfortunately some people expect 24x7 availability. No network, no business, no $$$. 😑

@Telstra Plus raising a concern like that is heaps of time which I have lack of atm. I'm just back from Europe where the network works even in the metro, here in #Townsville it disconnects in the elevator or undercover carpark too.

4) I call Wollongong Telstra Store & ask if I could change my order to a physical SIM & activate it in-store. They told me YES & made me an appointment at Shellharbour Store. I arrive, they couldn't find my order, after over 1+ hours I was told "we can't help, sorry"

2) I get told to login into the 'My Telstra' app, while I could successfully login via website, app was a no go 'Error displaying your account'. Remained unsuccessful despite speaking to support – which was a challenge to get anyone other then a virtual bot.

@CXpert @Telstra @andy_penn I agree entirely. I wasted time yesterday trying to get support from Telstra and then a further 2 hours today. It could have been done in 10 minutes if on a phone call.

@Telstra @CXpert You have made it very hard for your customer to interact with you. What is it that you’re afraid of? You have made the customer effort worse on your part. This is the part that you need to fix.

Telstra really is **** in the Sydney CBD. Needed to download a file so tethered via Telstra mobile. It was going to take 2hrs. Switched to Vodafone mobile and downloaded in two minutes.

@Telstra No reference or incident number provided

@Telstra Hello Greg. Same issue, couldn't resolve immediately but said knew what the problem was, needed ADSL or Internet team, would call back within 1 hour to organise fix. That was last Friday after some 3 hrs on phone.

@telstra. How many times does it take for you to solve a problem YOU created?! I've tried 3 or 4 times now to get the CORRECT date of extension that telstra said it was extending it to, only for it to extend 1 day short. Then after numerous conversations with telstra people

Hey @andy_penn, why do your @Telstra staff say they will call back to provide support service but then they don't

Hey @Telstra why is there no support for your products