Telstra Outage Report in Point Lonsdale, Greater Geelong, State of Victoria

@lhjh70 I’ve been called by Vodafone, Telstra and IiNet as well as ANZ and NAB of which i am a customer of none it takes 5 secs for them to kick in and a common accent in all of the calls

@KayeThetimothy @Telstra I'm having trouble with NBN but hopefully fixed Tuesday...

@Teltsra @Telstra Wait your turn? A simple connection to broadband has taken 6 weeks, hours on the phone & the same conversation every single time. Your response is typical of the @Telstra Customer Service. Check the records and your total lack of professionalism in this response.

@Telstra Nope. 4G. Just everything grinds to a halt. Slow to load at Halftime break. I understand load increases at those times when lots of people are on their phones but it seems telstra is the only network that really struggles here.

Anyone else hit by a @Telstra outage? My home internet’s been down since yesterday afternoon and there’s been no notification or estimate of when it will be restored. It’s also not showing up in the Telstra outage checker.

@ShudderANZ are there any plans for your service to be available on Telstra TV? I'm subscribed already but that would have me watching Shudder so much more often!

@erinwatsonlynn @MrTimCallanan @Telstra Right?! Funnily enough, that info didn’t help explain why they disconnected the service or couldn’t reconnect it.

Only getting 3G in collingwood @Telstra 5G outage?

@morrisperry Yes , appears to be the issue with @VodafoneAU , my work phones on @Telstra and no issue with it in regional areas

Huh. 13 years on Twitter. I only joined up to test a Telstra Mobile service that joined your social networks together ... and you could tweet by sending SMS to a Telstra Mobile short code. Crazy days.

@Telstra I have a landline in Melbourne 3000 that does not work at all. I have the same number since 2005. It stop working for 1 month now. We are a small business and our clients can’t contact us. Business is hard and we are abandoned out here @cityofmelbourne please help?

Hey @telstra and @aamipark can u guys put your heads together and sort out reception load issues during events here? Optus and Vodafone seem fine. Telstra not so.

I have rarely received scam calls. Interesting I am now getting multiple a day. Scam: I am calling about your Telstra internet. (I am with @Optus: not a recommendation btw) Rob: Did you say 'Telstar'? Scam: Telstra. It's an internet service provider. Rob: Oh is it?

After 6 weeks of hell dealing with @telstra to swap from #foxtel to #telstra for our internet we were “absolutely promise” the service would commence last night. Rebooted modems this morning, guess what, still no Telstra 😡 - Your OS Callcentres are a joke. #australia

Received a phishing call allegedly from @Telstra - a little more clever than usual - they offered a 40% discount on my bill for 12mths & when I said "sure,apply the discount" they said they just needed some"verification": name&DoB. Never give these details to unverified callers.

@Telstra how does a pensioner go about applying for a concession on their plan? Can’t believe that my Dad has been a customer with you for years and didn’t know he was eligible for a concession. Shame on you

@Optus get your act together and please fix your internet outage! I can’t keep having not service for period of time!!! It has been weeks since internet keep cutting out daily and constantly within 10 minutes! People cannot work or study like this!! Maybe time to look at @Telstra

@JoshFrydenberg A 2 year wait & 2 years on we get worse internet in Balwyn Nth (Kooyong) under your nbn than previous adsl with regular messages like this “Hi, We have added additional data to your Telstra Smart Modem back up to keep you connected while we fix your NBN service”

@Telstra I understand all that. I'd just think if the issue happens on telstra devices and not those on other networks maybe it's something to discuss with the venue. I know telcos work with venues on capacity boosting infrastructure hence my suggestion ☺

@Teltsra @Telstra I’ve been put on hold seven separate times by seven different departments. Each time I’ve had to start from scratch and explain what’s happening over and over again. The customer service, and the language problems is absolutely abysmal.

@KoganSupport 3)@KoganSupport. I have two services out here, yours for mobile internet & unlimited calls, hooked to roof antenna when I'm home, if that fails, I have Telstra dongle on same antenna that never fails. Although I don't trust Telstra, their roaming service out here is good.

Telstra is not only NOT providing an email service under BigPond, they are charging me and thousands of others like me for a non-existent service. They have been doing this since at least as far back as August 2020.

@Telstra Hi, I've been trying for days to contact you via phone and your website with no luck. Last week, because you changed my plan and increased my bill without consultation + other poor service, like this, I cancelled my account. a week later my landline is still operational

@NBN_Australia I have already logged a fault with Telstra and it is underway. Has been for 24 hours now. Seems like some NBN service people servicing the pod across from us have wiped us out. Telstra reference is available

@Telstra is there any chance of talking to a real person to solve a problem. Your customer service is beyond a joke now.

@Telstra age old question here: why do existing customers pay more than new customers for the same product? Just had a terrible call with your Foxtel team on my pricing. Long story short was told if I don’t like the price I should terminate the service.

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

hey @Telstra , Clients calling our office from their mobile are reporting our phone answers but no one at our end. We pick up and same at our end. Any issues in Port Augusta, South Aust region?

@Telstra There is still a problem with the charges in advance for our new mobile plans, the credits do not make sense as we were billed $204, instead of the “new” monthly amount of $200. Why did our charges increase with no apparent improvement in service provided?

@Telstra Can you guys for gods sake get rid of the thing that sends me straight to the self help thing and hangs up on me. I'm being sent in a loop, I can't reschedule my move order online and it tells me I have to call, I call and get sent back to the move order online page which again-