Telstra Outage Report in Point Lonsdale, Greater Geelong, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Point Lonsdale, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Point Lonsdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Telstra
Telstra is having issues since 01:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (44%)
-
Phone (36%)
-
Wi-fi (9%)
-
E-mail (6%)
-
Total Blackout (3%)
-
TV (3%)
Live Outage Map Near Point Lonsdale, Greater Geelong, State of Victoria
The most recent Telstra outage reports came from the following cities: Melbourne and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Phone | |
| Melbourne |
Phone | |
| Geelong |
Phone | |
| Melbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Point Lonsdale, State of Victoria
Latest outage, problems and issue reports in Point Lonsdale and nearby locations:
-
David Williamson
(@dwilliamson931) reported
from
Melbourne, State of Victoria
So Telstra had another internet outage. Perhaps it's time they employed more people instead of sacking over 2000 which the sharemarket applauded. As a shareholder in them I'd sooner see better customer service then higher dividends
-
𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Telstra No thanks. I have been through this process so many times before and it is way to painful. You have made so many Australian workers redundant, outsourced entire workforces and the quality of your product and service has suffered greatly. I'm out.
-
Andy Maher
(@AndyMaherDFA) reported
from
Melbourne, State of Victoria
@Telstra Have spent hours already on the line to customer service staff. They’re follow up has been poor.
-
Clare Murphy
(@ClareAliceMurph) reported
from
Melbourne, State of Victoria
After 45 minutes, the only option to fix an unusable @iPrimusAU connection is to switch to a Huawei modem 🚫 or pay a $181 early disconnection fee. Technician trying to tell me that it’s my building that’s the problem, yet my new @Telstra connection has been working just fine 🤔
-
𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Telstra I have already opened an account with another company. I just needed to vent my frustrations with what remains of this once great Australian company. You made 3.6 Billion last year How about settle for 3.5bil and keep your Australian workforce and quality of service. Shame
-
Ben Beech
(@BenBeech22) reported
from
Melbourne, State of Victoria
@martinud @AndyMaherDFA @Telstra At my work I get my guys to do that. Trying to get automation through apps, tracking etc like Uber. Unfortunately things can change though / emergency jobs get thrown in, delays on site. So never always straight forward
-
Henry Sutanto
(@fbib) reported
from
Melbourne, State of Victoria
@Telstra when I was connected with cable, I can stream anything with no problem, since changed to NBN streaming live sport is horrible!
-
Luke Meehan
(@lukasm) reported
from
Melbourne, State of Victoria
@Telstra They said two things: 1) they were the highest management I could speak to about my complaint. 2) I would get an email summary of what happened. I reckon number 1 is a lie and I know number 2 is a lie
-
#Santu
(@I_SANATAN) reported
from
Melbourne, State of Victoria
My mobile internet is braking down ..I tried calling the customer care but they keep on suggesting me basic trouble shooting tricks but it's not useful.. @Telstra
-
Martin Creely
(@martincreely) reported
from
Melbourne, State of Victoria
Ok @telstra. Thats it. If the issues with foxtel and hfc internet in the 3165 vic area arent permanently SORTED by 12.00 12/06/19 this is going to the TIO. Had enough of lost business hours !.
-
Dave Wood
(@75b0ce8567df4cd) reported
from
Geelong, State of Victoria
@Telstra yeah great. I will upgrade to the 5G network for $70 a month like I am paying now otherwise FORGET IT! NOT INTERESTED IN PAYING MORE ANYWAY!
-
elisaiurato
(@elisaiurato) reported
from
Melbourne, State of Victoria
@Telstra So I tweet because I have spent 2 hrs and 45 mins trying to get my internet connected and @Telstra has stuffed up so do.m you think I want to now spent more time with this. I would like and email option or I will our complaint in through alumini
-
R. Obocop
(@raaahbin) reported
from
Melbourne, State of Victoria
holy **** have I not missed trying to talk to @Telstra. The voice-guided menu is absolutely atrocious.
-
Paulie Ferrari
(@paulieferrari) reported
from
Melbourne, State of Victoria
@Telstra really poor customer experience when it's now two weeks when I lodged a now missing complaint on why I started receiving unsolicited SMS marketing. Five calls by me, none from Telstra and poor record keeping #customerfail
-
Michael Caridi
(@mike_caridi) reported
from
Melbourne, State of Victoria
@Telstra I really need to speak to someone in Australia that can help me with billing and account issues. It’s been 2 weeks and I still can’t get this fixed. Contact centre is telling me this is impossible. No onshore contract exists. Surely you can help.
-
jf
(@jfcwbrrr) reported
from
Melbourne, State of Victoria
@Telstra 4G In TULLAMARINE is Very slow sometimes switching to 3G, Speedtest was at 21.2
-
Leo Stevenson
(@Leo__stevenson) reported
from
Melbourne, State of Victoria
@Telstra Yeah it’s switched over. The 4G is woeful though. And I don’t want to wait until Wednesday for a fix
-
Paulie Ferrari
(@paulieferrari) reported
from
Melbourne, State of Victoria
@Telstra So being told by your colleagues tonight that there is in fact NO case manager assigned to this complaint. A simple callback to get an update is not boding well!
-
David Williamson
(@dwilliamson931) reported
from
Melbourne, State of Victoria
I had my mobile with Telstra but had reception issues at my house as it's an old tower the network uses. They wanted to install an antenna at my cost. I changed to Optus and no problems
-
𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Telstra It is still under investigation, my 4g backup is absolutley useless and this has to be the 20th outage this year. I do not want to spend hours on the phone trying to get compensated for this. I'm done. Telstra disgusts me from a moral perspective as well as service. I'm out.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
UrGrooveIdoDeeplyDig
(@BagofHamsters) reported
@RonniSalt @Telstra Oh dump Telstra, the customer service team are abusive, just keep you occupied until you give up and go away. Ombudsman is no help. I got ptsd just thinking about contacting Telstra. Moved over to #Aussiebroadband excellent people at @Aussie_BB
-
Lex: Currently forging a doomed lighthouse
(@LexPlans) reported
Anyone in Melbourne CBD having @Telstra issues? I have no internet
-
Kstov
(@cjsz90) reported
@Telstra Issue still not fixed. No one can tell me what the situation is other than both Telstra and NBN handballing the problem back to each other. It's now 14 days since my initial report re: damaged overhead lines. This is completely unacceptable.
-
Malcolm Coe
(@malccoe) reported
from
Melbourne, State of Victoria
@Telstra how **** us your service
-
Tezzr44
(@tezzr44) reported
@RonniSalt @Lynismyname56 @Telstra Complain to the Ombudsman and let them know it’s the only way to get meaningful action must be in their KPIs to keep those level complaints down. Got a whole month free when internet was down for 3 days while I’m trying to run my consultancy from hime. Their robotic AI sucks
-
Lawrence Finn
(@Hipcatprintery) reported
@Telstra TIO was quite surprised they haven’t called too. The complaint number is 2020/12/10944. They issued a refund but never called and so the issues were never dealt with at all. Kind of a mistake when the resolutions are so simple.
-
Lawrence Finn
(@Hipcatprintery) reported
@Telstra as usual your staff are good but your systems waste customer time and simple queries take hours to fix instead of minutes. You need service standards, you need to reward customers when you waste their time. We need nationalisation of telstra as it’s vital infrastructure
-
Lawrence Finn
(@Hipcatprintery) reported
@Telstra That would be good. It’s a simple fix for both issues and it would be nice to sort it out. It just requires someone call me... sigh!
-
Nixev
(@MrsCee27) reported
@Telstra So instead of a no charge data free service, you’re directing us to a paid service with data costs. Just how is that a great deal for your customers as you’re trying to sell it as ?
-
Carbon Nada
(@carbon_nada) reported
@Telstra Hi Jessica, no we have heard nothing and each time we contact Telstra we are given a new job number, so we are starting all over again even though it is the same problem. A new modem was sent to us which we installed and it did nothing.