Telstra Outage Report in Port Macquarie, State of New South Wales
No problems detected
If you are having issues, please submit a report below.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Port Macquarie, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Port Macquarie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
-
Internet (41%)
-
Phone (39%)
-
Wi-fi (10%)
-
Total Blackout (4%)
-
E-mail (3%)
-
TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Port Macquarie, State of New South Wales
Latest outage, problems and issue reports in Port Macquarie and nearby locations:
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
Bravo @Telstra After 2.5 hours dealing with 3 customer service reps with no appreciation of customer service who asked me the exact same questions 3 times, you have given me no option but to take this to the Ombudsman ... bravo again 👏
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH
-
Rob Duffy
(@seadoomad) reported
from
Port Macquarie, State of New South Wales
@Telstra rang 18 times to cancel my foxtel and keep hanging up on me your a fking joke @ScottMorrisonMP I know your busy but Telstra need a kick up the arse will go to @Optus now maybe more help
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I feel like I am in a Monty Python skit ... after an ongoing TEN DAY NBN outage until 9pm last night, you assured me the outage was fixed ... between 11am & 4pm today there was yet another outage WITHOUT ANY PRIOR NOTIFICATION BY YOU OF SUCH OUTAGE
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra How on earth do you suggest I resolve my problem when your app won’t run a diagnostic or tells me the NBN diagnostic failed and you are prohibiting telephone call contact due to COVID 19 ... how do I study or work??????????
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia Even though @Telstra confirmed at 11am yesterday the outage was resolved and a technician needed to be organised ... at 3pm yesterday I get a call from an entirely different department of Telstra saying my wifi service would resume at 5pm yesterday = bollocks
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
After 10 days of a planned outage, you only NOW consider and investigate a potential modem issue ... something my complaint raised 7 days ago ... I think each & every employee of your service should have to go what I’ve been through and see how you feel at the end of it @Telstra
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
I have to say @Telstra I smell bollocks when your Complaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm 🤔
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
PS @Telstra I will hold you accountable for ANY promises made me ... and also hold you accountable to transparency by posting any broken promises you make to me by ensuring the public at large know what you are capable of and what you are willing to do to the general public
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia I’ve been checking @Telstra ‘s NBN outage website for the past 10 days and each day it says no outage in my area despite Telstra assuring me of a planned outage between 21/2-5/3 which they failed to notify me about prior
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
So @Telstra even when there is CLEAR miscommunication between your various departments leading to incorrect expectations being set you STILL pass the buck ... DO NOT reach out to me - we’ve done this dance >3 times and you STILL pass the buck ... FIX IT
-
HappyHammer
(@HappyHammer69) reported
from
Port Macquarie, State of New South Wales
Just moved house, been unhappy with Telstra for a while so switched to @Aussie_BB because service supposed to be good! Need a @NBN_Australia tech to connect us, he says not very busy atm @Aussie_BB say it will take a week! #nocommunication #badservice
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@ACurrentAffair9 If it’s a slow news day and you fancy running an expose on how badly @Telstra treats customers of 15 years with their NBN service please reach out ... I have screen shots & more
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
NOW @Telstra ... between 4pm & 6pm I had wifi connection ... between 6-7.30pm my Telstra smart modem has restarted on 5 occasions ... since 7.30pm I’ve had a blue light on my smart modem & NO NBN ... MY ISSUE HAS BLATANTLY NOT BEEN RESOLVED!!! POOR FORM
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra I fail to see the humour in a now 28 hour old NBN outage that has meant I have spent the best part of 2.5 hours in the Telstra app chatting with 3 separate customer service reps asking the exact same questions and still no further along with answers
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Axe99 @Telstra It defies all logic & reason to have to have this amount of contact and repeat myself so many times ... the Telstra customer service rep wanted to do basic troubleshooting of the modem even though I provided the case reference and advised it was a line issue
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra @NBN_Australia Thankgod for a switched on technician ... my wifi issue was the result of my modem disabling the wifi functionality during a firmware upgrade and had you bothered to run a diagnostic @Telstra could have confirmed this 12 days ago - 👏 ineptitude #bravo
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
I have to say @Telstra I smell bollocks when your Conplaints Department confirm the planned outage has been resolved and organise a technician to investigate your NBN service but 4 hours later another Department calls you to advise your wifi functionality will be fixed by 5pm
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra Some feedback for you - not only was the Complaints Officer you allocated on 2 March redundant and as useful as a doorbell on a coffin in resolving my wifi functionality issue ... he then tried to rewrite history by stating we had spoken before today which was UNTRUE
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@Telstra Is your customer service now an optional extra customers need to pay for???? I have YET ANOTHER NBN line fault approximately 12 months after the last unfortunate experience ... please check your messages from me with screenshots #epicfailtelstra
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
-
Michael Lange
(@mrlange81) reported
@Telstra The mobile service Over the last 4 months has been substandard with at least every second phone call dropping out or not connecting 1st time. This issue seems to coincide with the 5G installation in Berri SA. What is the fix? Yours truly rural Australia.
-
Don
(@Don34028789) reported
@Telstra I wanted to update my credit card details but after waiting for a human being for 30 min on numerous Testra numbers, I gave up. When will you learn to respect your customer’s needs/wants? Now I’ve decided to change telcos.
-
David Dzienciol
(@DavidDzienciol) reported
@telstra - serious CUSTOMER issues - I cant even begin to explain - NEVER EVER will I deal with Telstra again
-
rm
(@mce02008214) reported
@Telstra @Telstra finally sorted, only had to cancel my credit card. Once payment was declined I got to speak to a real person instantly.
-
M
(@Mylife_jan2013) reported
@Telstra That would be good if the session didn't close due to inactivity while I was waiting for a response. Not blaming the social media team, but that is deplorable customer service. Oh and the latest update on the outage page states service to be restored on Thursday.
-
malarndirri mccarthy
(@Malarndirri19) reported
from
Canberra, Australian Capital Territory
@Telstra Thanks for the update Telstra & staff. Could you confirm the length of outage and locations impacted please. Yamalu Malarndirri
-
asOzAz
(@OzAz) reported
I'd hate to be tech support at @Telstra it's not their fault that @Telstra management are useless and don't provide enough staff. Techs must get so many angry customers like me.
-
Dr Vivienne
(@Vivienn34932534) reported
I would however @Telstra appreciate if you would fix our cable connection which seems to be constantly dropping out ever since nbn network was ready. Funny coincidence...... Next you will probably tell me I need to upgrade to nbn on a more expensive plan
-
Sally Coates
(@sallycoatesDT) reported
@neilwrites @Telstra Ommggggggg 🤯 they are so bad!! Campbell was on hold for 1hr 50mins before they even answered yesterday and they immediately tried to put him on hold again.
-
Neil Varcoe
(@neilwrites) reported
from
Sydney, State of New South Wales
@sallycoatesDT @Telstra A customer service rep on the app went to check my details. That was a week ago.