Telstra Outage Report in Scarborough, Wollongong, State of New South Wales

Hey @Telstra how many time are you going to give me a different agent to ask me if I have uninstalled the app and reinstalled it? even after this case has very effectively concluded the issue exists in the browser as well and not just in the app.

@Telstra Hey Telstra, I have issues with the NBN service that NBNco has told Telstra that it would be resolved by Friday. It’s Monday and I’m still not connected to the internet.

@Telstra Hi Angela, the download speed of my broadband has been sloth like in recent days. I’ve rebooted the modem and now I can’t connect at all. Please help.

@Telstra I read that as an assistant who helps with digital matters. i.e.: app not working. If someone asks a digital assistant if they are a bot what do you suggest they do with that question? I posit that ignoring a question is a poor response.

@WhistlingWhist @Telstra Not in person of course, via the help app. Slow going but we are getting there.

@Telstra can you please sort out my nbn issue. It’s been out since yesterday. I’ve tried contacting you via your text message service, nobody responds. Pretty ordinary

@FourRedShoes @Telstra Stay the hell away from Vodafone because the concept of travel, time zones and moving country appears to be beyond them. It took us six months to convince them we no longer lived in UK (therefore they could stop billing us) and we’ve had problems travelling too. Optus seem ok.

@DDsD @Telstra Now. Suddenly. I’m at 4 bars signal strength. Almost as if complaining made it happen. 🤔

@DDsD @Telstra Funny I complain and the signal to my phone SUDDENLY changes from 1-2 bars to 3-4 bars. The boy time n several weeks. The only change was my Twitter complaints to @telstra. I’m no moron. I know the squeaky wheel gets attention. I also know that’s shite #cx. 1/2

@ShiannonC I sort of agree with you! However, Govt and its monopolized and duoplolized sector have created a lot of unproductive and redundant, laidback jobs,like Telstra,NBN many banks, many without competitive service and poor innovation. Banks just punts on real estate.

@The_JFD @Telstra Such poor form

@Telstra Now the support person who I am in a conversation with in the Telstra app, and to whom I have ID’d myself for security, is asking me my name, phone, email address. 🙄 and browser version. Really, @telstra?

@jmspool I complained to @Telstra about being put back into SMS marketing list after removing myself twice in the past 6 years. I negotiated two months’ credit for that specific customer disrespect. They now know much of what I think of them, without using a post-support survey.

Cmon @Telstra my @NBN_Australia is still down yet both your websites say there’s no outage. It went down at 9:45pm last night. Fix it please

@FourRedShoes @Telstra I walked into a Vodafone store in Sydney with hopes of them being able to transfer my account and/or sort out my data roaming problems from my UK account and was literally met with “LOL, we get people in here all the time asking that. We’re like a totally separate company.” 🙄

@DDsD @Telstra It wasn’t terrible for a week or two but after I complained, and got a wedge of credit on my account, the signal has become 💩 again and the site no longer claims issues. Looks like I’ll have to get back on messages in the Telstra app again. But no. That’s not working either. :-(

@Telstra Thanks have been speaking to support. Waiting to hear the verdict. At the moment my Download speed is 17.3 the upload speed is 1.9. And the Ping speed is 14ms.

@Telstra To start with, when a customer has id’d themselves to the agent, don’t get the agent to then later ask for name/phone/email. Don’t you have a CRM there?

@DDsD @Telstra Even as you reward me @Telstra , after my complaints of reduced signal strength and reduced connectivity & patchy connectivity I will continue to tell all my connections that a complaint will result in credit to accounts. Give us what we’ve paid for and we won’t have to complain.

@benbarren @Telstra @AussieBroadband I kinda feel they’d be able to offer a n onshore support if they got their **** together on providing a decent service that doesn’t need massive amounts of offshore support staff. Meanwhile I keep complaining and escalating issues and getting credit.

@telstra when will internet service be restored in Ringwood VIC 3134. It's been offline for 4 hours

@JeffSundstrom @GladysB @Optus I use Better Life Mobile. They are an ethical company, and use the Telstra network. The only times they have contacted me have been to advise that my monthly fee has been reduced (once) and that my fee is same but more data included (three times).

@JeffSundstrom @GladysB @Optus Aldi Mobile is excellent value, and uses the Telstra network. No 5G, but they have a generous data allowance and if you auto recharge, your data rolls over indefinitely.

@Telstra please help me with my broken wifi

@prudinx @tchbastard Been Telstra prepaid for last 6 years. Never had a problem.

@9NewsAUS Me on starlink & telstra not giving a ****

@Telstra Telstra sucks. Broken phone so had to buy one quick. Went to Coles and bought Telstra phone and prepaid. What a mistake. Recharging is a pain. Takes more than 10 goes at recharging. And they charge double the rate. Never again.

@telstra Is your support hotline 0439125109 available on the weekend? I tried to call earlier and was advised it was closed ?

@Telstra Telstra has just gone to the dogs. switching provider. I thought just a temporary fix, but not even that.

@superscriber @diaper_donkills Amaysim reception is just OK where I am in regional SA. About the same reception as price gouging Telstra but much cheaper. Not a lot of choice out here. Housemate has Optus & has no end of trouble with numbers being barred. Couldn't call his brother for months. Weird problems.