Telstra Outage Report in Torquay, Surf Coast, State of Victoria
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Torquay, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Torquay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 23: Problems at Telstra
Telstra is having issues since 07:40 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (40%)
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Phone (38%)
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Wi-fi (11%)
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E-mail (4%)
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Total Blackout (3%)
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TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Torquay, State of Victoria
Latest outage, problems and issue reports in Torquay and nearby locations:
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Dave Wood
(@75b0ce8567df4cd) reported
from
Geelong, State of Victoria
@Telstra yeah great. I will upgrade to the 5G network for $70 a month like I am paying now otherwise FORGET IT! NOT INTERESTED IN PAYING MORE ANYWAY!
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Sue Cartwright BA
(@SueCartwright1) reported
from
Geelong, State of Victoria
Anyone else experiencing a @Telstra outage in Highton?
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CORY 🎤
(@CoryMedia) reported
from
Geelong, State of Victoria
@lucyin_the @OMGTheMess @Telstra Well as a supporter of the Orange Idiot who deserves everything he gets, of course you didn’t find it funny. Now off with you. You have a tinfoil hat to make.
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💧Peter Flinn 🤷🏻♂️
(@errolatbh) reported
from
Fenwick, State of Victoria
@Telstra Thanks Stacey, word around town is that the tower was hit by massive thunder/lightning storm we had a few days ago. Maybe should be on the outage site 🤔
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Darren Gilmore 🇦🇺
(@darrengilmore6) reported
from
Geelong, State of Victoria
@Ron_Boll @Telstra Sorry I was no help 🤣
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Cory
(@corymedia) reported
from
Geelong, State of Victoria
Didn’t realise @Telstra customer care was in such a precarious position. As for scripting of the IVR messages, doesn’t help when it says you can get answers online. It’s online’s inability to manage simple requests that requires customers to call.
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Steve G
(@Steve23_G) reported
from
Geelong, State of Victoria
hey @Telstra getting flooded with texts about service disruptions on the 17th this week. Any chance they can do it another day considering we are in 5 day lockdown, home schooling & working from home #victorialockdown
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Gary Tilley
(@garytilley) reported
from
Geelong, State of Victoria
@Telstra In the meantime we are using all our data and @Telstra want to charge $10 every time yo use 1 gb. Poor form
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Cory
(@cjnetlink) reported
from
Geelong, State of Victoria
Why is @3AW693 targeting @Telstra about the NBN and how it’ll cope with the increased load on the network. There are other providers of the NBN out there. #sheeple listening will take any slow downs or outages as being Telstra’s fault/problem.
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Lefki Papas
(@twinkletotts) reported
from
Geelong, State of Victoria
Telstra you have a lot of explaining to do! Your company sucks *****! I'm glad that we are no longer with you! Stop sending us bills. You suck! Glad I'm not recommending you to other people!
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Steve G
(@Steve23_G) reported
from
Fenwick, State of Victoria
@Telstra hi can I get some help please... App chat has been on hold with me for 38 mins when we were going along swimmingly
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Cory’s CJNET
(@cjnetAU) reported
from
Geelong, State of Victoria
@jindivik For weeks the Telstra website has been reporting problems with their logistics as well. Maybe it’s all the same system. The problem must be serious... or seriously expensive to fix
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Cory
(@corymedia) reported
from
Geelong, State of Victoria
One of Telstra’s selling points for their upcoming Upfront Mobile Plans (basically prepaid), is that you can’t go over your data limit, speeds are just reduced for the remainder of billing cycle. The fact is, this network feature has been available for around two years.
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Antony (Tony) Walker
(@tonywalker1) reported
from
Fenwick, State of Victoria
Good Q. Down here in Seachange given up on the NBN. Use Telstra 4G box. Not good enough. NBN imposed.
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Teknia
(@TekniaMusic) reported
from
Geelong, State of Victoria
@d00mg1rl @Telstra Poor elmo i could think of other folks who need to be roasted too🤔
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alisha.
(@_heleali) reported
from
Geelong, State of Victoria
@Telstra your staff were unhelpful on the phone. @Ticketek_AU your website is not applying discount for any game, whereas the @Ticketmaster is applying the proper discount! Please help. Game is tomorrow!
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💧Peter Flinn 🤷🏻♂️
(@errolatbh) reported
from
Fenwick, State of Victoria
Thanks @Telstra just missed Telehealth call my specialist due to poor/no mobile reception
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-jase-
(@Jaseomeara) reported
from
Fenwick, State of Victoria
@Telstra my wife has lost her phone and needs to divert it to another phone. She works in a hospital providing an essential service. Please help ASAP
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Darren Gilmore 🇦🇺
(@darrengilmore6) reported
from
Geelong, State of Victoria
Hi Twitter friends....footy friends...I've had problems with @Telstra since Thursday morning and phone has only been turned back on.....sorry my Geelong and Collingwood friends....congratulations Richmond friends..
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Monicasmeow🐈
(@monicasmeow) reported
from
Geelong, State of Victoria
@Henjam48 @JaneCaro @TonyAbbottMHR @NBN_Australia They’ve been set up to fail. Like most entities that are answerable to govt. The person responsible for it all is JWH. Had Telstra not been sold in the first place, it would have continued to upgrade its network and we may not have needed an NBN on the scale the ALP envisaged.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Not so Flash Gordon 🕉
(@DezPaul1) reported
@RonniSalt @Telstra I’ve wasted 100s of hours of my life I will never get back in the last few years. I have no choice living in a regional area. Bastards.
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Anthony Woodward
(@larksoft) reported
@Telstra Hey @Telstra, your online chat service has now been down for over 24 hours. you’ve also said you’re not taking calls right now. How do propose we get support? Or do we just churn all our services away?
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Shxdow.TG
(@ShxdowTG) reported
@Telstra fix yo **** ******* random lag spikes ****
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Tom Ravlic FIPA FFA
(@TRAVLIC) reported
@telstra - NBN drama: I was meant to receive a smart modem via Star Track to install ASAP. I received a package yesterday that only contained a cable to connect the the NBN adaptor box to the smart modem and instructions. Instructions are useless without hardware. Help!
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SUMMER BLUE
(@bluemoonmonday) reported
@RonniSalt @Telstra Always tag the #telstra CEO @andy_penn since he's in charge of the shittiest customer service experience EVER #telstra
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Michelle
(@mishyloan) reported
@RonniSalt @Telstra Parents are with Telstra. They live 30km out of town. Dad has cancer. Dad is 81 & unsteady on his feet. Took Telstra 10 days to fix their phone. Lucky they have mobiles. Telstra couldn't give two f&cks...
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Jac Jay
(@Jacqj23) reported
@RonniSalt @Telstra I gave Telstra two chances of resolving my issue with my internet, which I chad to do by messaging in the app and when I couldn’t get a response I lodged a complaint with the ombudsman and my issue was resolved within a couple of days !
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Daphne Truesdale 🐨🐘🐾🌳🌏
(@ComradeinQld) reported
@RonniSalt @Telstra Switched to Optus after being a lifelong Telstra customer. Have never looked back. Excellent, responsive customer service.
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Andrew Jenkins
(@A_R_Jenkins) reported
Just gone from amusing to frustrating. Now lost in a Telstra system vortex with nothing happening & no one able to help. Telstra shop can’t help. Maybe this is how Telstra survive - make it impossible to leave.@Telstra_news
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Carl Lyov
(@CarlLyov) reported
Hey @Telstra do you have anything to say about the fact your "customer service" agents are actually just trained to blatantly lie to, stall and gaslight customers so they give up on resolving their problems?