Telstra

Telstra Outage Report in Torquay, Surf Coast, State of Victoria

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Torquay, State of Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Torquay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Torquay, Surf Coast, State of Victoria 09/16/2025 12:10

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports Near Torquay, State of Victoria

Latest outage, problems and issue reports in Torquay and nearby locations:

  • corymedia Cory (@corymedia) reported from Geelong, State of Victoria

    Didn’t realise @Telstra customer care was in such a precarious position. As for scripting of the IVR messages, doesn’t help when it says you can get answers online. It’s online’s inability to manage simple requests that requires customers to call.

  • Jaseomeara -jase- (@Jaseomeara) reported from Fenwick, State of Victoria

    @NBN_Australia why is it so difficult to get issues rectified? I’m stuck in a loop between you and @telstra. Two years on and our nbn is still slow. It shouldn’t be this difficult.

  • CoryMedia CORY 🎤 (@CoryMedia) reported from Geelong, State of Victoria

    @lucyin_the @OMGTheMess @Telstra Well as a supporter of the Orange Idiot who deserves everything he gets, of course you didn’t find it funny. Now off with you. You have a tinfoil hat to make.

  • cjnetlink Cory (@cjnetlink) reported from Geelong, State of Victoria

    Why is @3AW693 targeting @Telstra about the NBN and how it’ll cope with the increased load on the network. There are other providers of the NBN out there. #sheeple listening will take any slow downs or outages as being Telstra’s fault/problem.

  • corymedia Cory (@corymedia) reported from Geelong, State of Victoria

    One of Telstra’s selling points for their upcoming Upfront Mobile Plans (basically prepaid), is that you can’t go over your data limit, speeds are just reduced for the remainder of billing cycle. The fact is, this network feature has been available for around two years.

  • SueCartwright1 Sue Cartwright BA (@SueCartwright1) reported from Geelong, State of Victoria

    Anyone else experiencing a @Telstra outage in Highton?

  • Steve23_G Steve G (@Steve23_G) reported from Geelong, State of Victoria

    hey @Telstra getting flooded with texts about service disruptions on the 17th this week. Any chance they can do it another day considering we are in 5 day lockdown, home schooling & working from home #victorialockdown

  • cjnetAU Cory’s CJNET (@cjnetAU) reported from Geelong, State of Victoria

    @jindivik For weeks the Telstra website has been reporting problems with their logistics as well. Maybe it’s all the same system. The problem must be serious... or seriously expensive to fix

  • errolatbh 💧Peter Flinn 🤷🏻‍♂️ (@errolatbh) reported from Fenwick, State of Victoria

    Thanks @Telstra just missed Telehealth call my specialist due to poor/no mobile reception

  • Jaseomeara -jase- (@Jaseomeara) reported from Fenwick, State of Victoria

    @Telstra my wife has lost her phone and needs to divert it to another phone. She works in a hospital providing an essential service. Please help ASAP

  • darrengilmore6 Darren Gilmore 🇦🇺 (@darrengilmore6) reported from Geelong, State of Victoria

    @KayeThetimothy @Telstra I'm having trouble with NBN but hopefully fixed Tuesday...

  • darrengilmore6 Darren Gilmore 🇦🇺 (@darrengilmore6) reported from Geelong, State of Victoria

    @Ron_Boll @Telstra Sorry I was no help 🤣

  • Steve23_G Steve G (@Steve23_G) reported from Fenwick, State of Victoria

    @Telstra hi can I get some help please... App chat has been on hold with me for 38 mins when we were going along swimmingly

  • errolatbh 💧Peter Flinn 🤷🏻‍♂️ (@errolatbh) reported from Fenwick, State of Victoria

    @Telstra Thanks Stacey, word around town is that the tower was hit by massive thunder/lightning storm we had a few days ago. Maybe should be on the outage site 🤔

  • TekniaMusic Teknia (@TekniaMusic) reported from Geelong, State of Victoria

    @d00mg1rl @Telstra Poor elmo i could think of other folks who need to be roasted too🤔

  • twinkletotts Lefki Papas (@twinkletotts) reported from Geelong, State of Victoria

    Telstra you have a lot of explaining to do! Your company sucks *****! I'm glad that we are no longer with you! Stop sending us bills. You suck! Glad I'm not recommending you to other people!

  • garytilley Gary Tilley (@garytilley) reported from Geelong, State of Victoria

    @Telstra In the meantime we are using all our data and @Telstra want to charge $10 every time yo use 1 gb. Poor form

  • H_the_Cats_Fan MsH (@H_the_Cats_Fan) reported from Geelong, State of Victoria

    @Jack_Klompas @PatrickM_Gray Because the AFL want us to play at the G. We used to play all our home games at Marvel when it was Telstra Dome, and hardly any at the G. That’s the AFL’s fault, not Geelong. The AFL don’t give a **** about Geelong and the Bulldogs honestly.

  • tonywalker1 Antony (Tony) Walker (@tonywalker1) reported from Fenwick, State of Victoria

    Good Q. Down here in Seachange given up on the NBN. Use Telstra 4G box. Not good enough. NBN imposed.

  • darrengilmore6 Darren Gilmore 🇦🇺 (@darrengilmore6) reported from Geelong, State of Victoria

    Hi Twitter friends....footy friends...I've had problems with @Telstra since Thursday morning and phone has only been turned back on.....sorry my Geelong and Collingwood friends....congratulations Richmond friends..

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • JaneenJericho1 Janeen Jericho (@JaneenJericho1) reported

    Hi @Telstra no mobile service from 5am Sunday at Poochera/Cungena SA. Can you assist urgently? Have messaged on Facebook but 2 separate employees say we're all good... Not, we're not good and that's according to me, my partner, my daughter, her husband and many others??

  • dm_ynwa 𝕿𝖍𝖊 𝖀𝖓𝖇𝖊𝖆𝖗𝖆𝖇𝖑𝖊 𝕺𝖓𝖊 (@dm_ynwa) reported

    @Telstra yes Luke, you can ask yourself or your superiors how charging a $15 late fee helps people pay their bill.. if they couldn't get the money on time by the due date, how will an extra $15 help?

  • anthony_butt Anthony Butt (@anthony_butt) reported

    @rubin_angela It took virtually another afternoon to finally chat with someone who solved my problem within seconds. I gave them some honest feedback saying the service was crap and they should do so much better. COVID is now just an excuse. It’s time Telstra looked after their customers.

  • Donno79 Andrew Donnison (@Donno79) reported

    @della79 Interesting. Weird. I have never had to pay as I am with Telstra and get free access to Netball/AFL/AFLW/NRL. Increasing the cost seems pretty dumb.

  • FragileLands 💧Chris Gillard (@FragileLands) reported

    @ErskineKristen @telstracareers Well done. People really need to stand their ground with large companies. My best advice aside from telling them you’ll put in an ombudsman complaint and doing it, is this: 💥RECORD ALL YOUR CALLS WITH THEM AND TELL THEM THEY ARE BEING RECORDED💥 #auspol #telstra

  • ritalingrrl jennifer willmore (@ritalingrrl) reported

    why are telstra so exceptionally terrible at everything they do. wtf. genuinely a terrible company.

  • dm_ynwa 𝕿𝖍𝖊 𝖀𝖓𝖇𝖊𝖆𝖗𝖆𝖇𝖑𝖊 𝕺𝖓𝖊 (@dm_ynwa) reported

    @Telstra and by the way, your lovely customer service troll hung up on me when I said those charges are unfair during covid.... bet she'll conveniently say the line 'dropped out'.. no ring back no email.. all trash

  • shandsaker Scott Handsaker (@shandsaker) reported

    @Telstra Given my issue has been happening all year, I would be very surprised if an unplanned maintenance on a random issue suddenly fixed it.

  • stevepyrros steve pyrros (@stevepyrros) reported

    @Telstra #auspol The most surprising point about communications scammers posing as Telstra & NBN. They call you and when disconnected they call back. They offer to fix your computer. They scam less money than Telstra charges and offer a better service. No wonder people accept!

  • dm_ynwa 𝕿𝖍𝖊 𝖀𝖓𝖇𝖊𝖆𝖗𝖆𝖇𝖑𝖊 𝕺𝖓𝖊 (@dm_ynwa) reported

    Hey @Telstra your customer service has gone to hell, after being charged $15 'late fee' for a bill I paid in full just 4 (four) working days after the due date, sure you've waved it now, but this draconian stringent gouging of customers is not going unnoticed, pathetic greed