Telstra

Telstra Outage Report in Torquay, Surf Coast, State of Victoria

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Torquay, State of Victoria

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Torquay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Torquay, Surf Coast, State of Victoria 11/13/2025 02:55

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (41%)

    Internet (41%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Torquay, State of Victoria

Latest outage, problems and issue reports in Torquay and nearby locations:

  • SueCartwright1 Sue Cartwright BA (@SueCartwright1) reported from Geelong, State of Victoria

    Anyone else experiencing a @Telstra outage in Highton?

  • darrengilmore6 Darren Gilmore 🇦🇺 (@darrengilmore6) reported from Geelong, State of Victoria

    Hi Twitter friends....footy friends...I've had problems with @Telstra since Thursday morning and phone has only been turned back on.....sorry my Geelong and Collingwood friends....congratulations Richmond friends..

  • CoryMedia CORY 🎤 (@CoryMedia) reported from Geelong, State of Victoria

    @lucyin_the @OMGTheMess @Telstra Well as a supporter of the Orange Idiot who deserves everything he gets, of course you didn’t find it funny. Now off with you. You have a tinfoil hat to make.

  • twinkletotts Lefki Papas (@twinkletotts) reported from Geelong, State of Victoria

    Telstra you have a lot of explaining to do! Your company sucks *****! I'm glad that we are no longer with you! Stop sending us bills. You suck! Glad I'm not recommending you to other people!

  • TekniaMusic Teknia (@TekniaMusic) reported from Geelong, State of Victoria

    @d00mg1rl @Telstra Poor elmo i could think of other folks who need to be roasted too🤔

  • Jaseomeara -jase- (@Jaseomeara) reported from Fenwick, State of Victoria

    @Telstra my wife has lost her phone and needs to divert it to another phone. She works in a hospital providing an essential service. Please help ASAP

  • darrengilmore6 Darren Gilmore 🇦🇺 (@darrengilmore6) reported from Geelong, State of Victoria

    @Ron_Boll @Telstra Sorry I was no help 🤣

  • errolatbh 💧Peter Flinn 🤷🏻‍♂️ (@errolatbh) reported from Fenwick, State of Victoria

    Thanks @Telstra just missed Telehealth call my specialist due to poor/no mobile reception

  • Steve23_G Steve G (@Steve23_G) reported from Geelong, State of Victoria

    hey @Telstra getting flooded with texts about service disruptions on the 17th this week. Any chance they can do it another day considering we are in 5 day lockdown, home schooling & working from home #victorialockdown

  • 75b0ce8567df4cd Dave Wood (@75b0ce8567df4cd) reported from Geelong, State of Victoria

    @Telstra yeah great. I will upgrade to the 5G network for $70 a month like I am paying now otherwise FORGET IT! NOT INTERESTED IN PAYING MORE ANYWAY!

  • errolatbh 💧Peter Flinn 🤷🏻‍♂️ (@errolatbh) reported from Fenwick, State of Victoria

    @Telstra Thanks Stacey, word around town is that the tower was hit by massive thunder/lightning storm we had a few days ago. Maybe should be on the outage site 🤔

  • _heleali alisha. (@_heleali) reported from Geelong, State of Victoria

    @Telstra your staff were unhelpful on the phone. @Ticketek_AU your website is not applying discount for any game, whereas the @Ticketmaster is applying the proper discount! Please help. Game is tomorrow!

  • davelkelly Dáithí Ó Ceallaigh ⚑ (@davelkelly) reported from Geelong, State of Victoria

    @Telstra Yeah, cancel my order. DM for reference number

  • monicasmeow Monicasmeow🐈 (@monicasmeow) reported from Geelong, State of Victoria

    @Henjam48 @JaneCaro @TonyAbbottMHR @NBN_Australia They’ve been set up to fail. Like most entities that are answerable to govt. The person responsible for it all is JWH. Had Telstra not been sold in the first place, it would have continued to upgrade its network and we may not have needed an NBN on the scale the ALP envisaged.

  • AdemEve ADEM 💫 (@AdemEve) reported from Geelong, State of Victoria

    @Telstra Says no outage in Lovely Banks but I cannot access anything 4G or 3G.

  • cjnetAU Cory’s CJNET (@cjnetAU) reported from Geelong, State of Victoria

    @jindivik For weeks the Telstra website has been reporting problems with their logistics as well. Maybe it’s all the same system. The problem must be serious... or seriously expensive to fix

  • Steve23_G Steve G (@Steve23_G) reported from Fenwick, State of Victoria

    @Telstra hi can I get some help please... App chat has been on hold with me for 38 mins when we were going along swimmingly

  • cjnetlink Cory (@cjnetlink) reported from Geelong, State of Victoria

    Why is @3AW693 targeting @Telstra about the NBN and how it’ll cope with the increased load on the network. There are other providers of the NBN out there. #sheeple listening will take any slow downs or outages as being Telstra’s fault/problem.

  • garytilley Gary Tilley (@garytilley) reported from Geelong, State of Victoria

    @Telstra In the meantime we are using all our data and @Telstra want to charge $10 every time yo use 1 gb. Poor form

  • tonywalker1 Antony (Tony) Walker (@tonywalker1) reported from Fenwick, State of Victoria

    Good Q. Down here in Seachange given up on the NBN. Use Telstra 4G box. Not good enough. NBN imposed.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • RyanWil62993886 Ryan Williams (@RyanWil62993886) reported

    I note Andy Penn does a$2.8 billion deal with @Telstra infrastructure once owned by we the people. Money has always been the driver for Penn, once it was in this order Customer The Network coverage Service availability. Never been the case with Penn.

  • ap1144 plop (@ap1144) reported

    @Telstra I did. Numerous times. It kept closing itself. Finally logged something. Didn't get the ref no. because chat closed itself again. Tried to get it through chat but they kept trying to troubleshoot. Called. Same result. 20 minutes on ph to get ref number. Awful support.

  • balenzubin zubin (@balenzubin) reported

    @ap1144 @Telstra If you read the terms 4g back up is capped at 6mbs down and 1mbs up ... As long as you have connection Telstra believe you being provided a service ... It is sad they are not looking after customers after making 2.8billion on cel tower sales. Only 75million is for future upgrades

  • groenewegendave David Groenewegen (@groenewegendave) reported

    @Telstra Hard to tell if it was dead or just slow. In the Loop now, varies between 2 and 3 bars

  • xoxINDIANxox Hardik Akbari (@xoxINDIANxox) reported

    @Telstra Sorry but switching you may good for others but me you are sucks. Switching to vodafone which is professional in term of services and respects customer times

  • DkRanay D (@DkRanay) reported

    @katemclennan1 How about just ‘Piss off Telstra’…worst phone company in existence

  • pceebee23 ceebee23 (@pceebee23) reported

    @carolwood00 @TaodeHaas the problem is for a while nothing seems to change until a privatised service collapses or says we don't do that anymore.... people still think of Telstra is like the old Telecom ..that QANTAS is ours... etc...

  • ParseTheSalt Hannah The Spanner (@ParseTheSalt) reported

    @Telstra is there someone I can talk to when "gold support" is refusing to give me a reference number or file a complaint for me wanting money refunded that's currently in credit on my account? They tell to ask for a bpay refund but this is credit that's accumulated over years.

  • Rhino11011 Rhino (@Rhino11011) reported

    @Telstra I then called back to say internet wasn't working and the internet is allowed to stay slow. The problem being there is never a solution other then I'm so sorry Mr Ryan.

  • casual_grownup 🦄 casual grownup✨ (@casual_grownup) reported

    @Telstra You've gone ahead & charged everyone who haven't been able to use your service for almost month full price, CS lines are closed & we don't have 4G to download the app. So how do those impacted by June's storm in VIC contact you RE: bill if you don't answer the phone?