Telstra Outage Report in Upper Mudgeeraba, Gold Coast, State of Queensland

@Telstra like everything in Australia has gone to ****. I’m literally moving next door and I’m going to have no internet for a week.

Had to wait to get back to home to the mother in laws to post this as @Telstra 5G was down !

@Telstra in investigating mobile booster options for my parents (which cost $2000) with Telstra WOM Dept, they advised the Telstra map showed their area had excellent service. I can promise you they have 1 bar inside and 2 outside. Can you investigate Gleneagle 4285 please

@Telstra since you latest app update its gone to total garbage. Constant half loads, lots of something went wrong. Constantly asking for extra logins. Wont switch between my users without having a cow. Did no one test this update???

@bustdboozehound @nineislands I do too. Great plan. Everything included. My modem died at home and the family all used the 25gig I'd rolled over to access the internet while I got a new one. They use the Telstra network.

Worst customer service I’ve EVER experienced. I spend $8k per year @telstra between my home, business & mobiles. Cancelling all of them

@GoMeZCSGO @FrankLi @BelongAU Yeah if you are porting to Telstra especially from a well known provider you’ll have no issues. It’s all an automated process now and most go through within 5 minutes. If they take longer you won’t lose service until the port is complete.

Just spent another 2 plus hours dealing with @Telstra s useless phone app as the the case manager decided not to call me back as promised. Utterly useless service.

In their wisdom Telstra closed my account a few days ago. So I haven't had internet. When I asked why they can't tell me. I upgraded to 5G 3 months ago. They have reopened it. Bloody hopeless service. On their last chance before I switch ITP. Sigh.🙄

@SallyLawry @RuncibleH Took the words out of my mouth. Qantas, Telstra & CommBank have all gone down the toilet. They’ll be out to sea in a couple of months.

@Telstra is it possible to have a real person call regarding a longstanding issue? Or don't you do phone calls now?

@lenoretaylor @glebbern @Qantas QANTAS & Telstra once great Australian companies. Since they became privatised they’ve let a lot of people down. I waited 4hours & 8 mins on the phone 📞 yesterday for it not to be answered. I hung up in the end.

@wheels002 @Telstra I’ve heard of this 💩 but to experience it has been exhausting. If I had lost it emotionally they would have blamed me after all they put me through with their lack of service and common decency. We are zero to them, except for the income. I’m quite disappointed & distressed. 😩

@Telstra 4 hours of waiting on the phone 📞 & two hours of texting & no resolution. A 10 minute phone call could fix this.

@Telstra I’m on to the technician now. I’ve been texting for over an hour. There’s no resolution just random suggestions that might destroy my long held number. The process is ridiculous. Tell your boss it’s ridiculous. A sham.

@basell_allan @Telstra My mum was a telephonist with them from the age of 17 until retirement. She alway went out of her way to help people. Even walked through the BNE 74 floods to get to work to do her shift.

@Telstra Been there done that. I’ve been texting my thumbs off for no result & no understanding of the remedy to a problem I apparently don’t have: but I do.

@Left_in_Limbo @Telstra They’re arguing with me now saying my problem doesn’t exist. Still no human to talk to.

@Telstra So I have to talk to you like an app but you can’t pick up the phone? I would have used the app if it was a simple issue. 🙄

Telstra idiots have just shut down my account . Did I die? Try talking to them. Good luck.

@Telstra I have no phone service even though it says I’m connected to 5G. Your customer service was going to send out an NBN technician? And now they’re saying they’ll call me in 24-48 hours? How? I have no phone service.

@rkd993 Dude, as NDIS applicant I never had more frustrating experience than dealing with @billshortenmp 's office. I currently have five different reference numbers because those children employed in his office don't check or update any systems. #NDIS under ALP is like Telstra. #auspol

@NBN_Australia @Telstra what does one have to do to get something fixed? 6 weeks of back and forth and nobody can sort the problem. Surely this can't be too hard.

@Telstra A female that connected me with a tech and she said she was available until 29th for my complaint

@Yosh_Cries help telstra replying to this is so ******* funny to me

@clothedvillainy Try Better Life Mobile. They use the Telstra network.

@Telstra Why would they care enough to wait on hold for two hours? As far as they're concerned it's not their problem. It's mine. A better solution would be to connect me with whoever manages the appeals process for your internal email blacklists.

1/2 @telstra Question, what has happened to good customer service? Dateline..Friday…got a call from a Telstra tech… told me to turn my phone off for 2 minutes and he would call me back

@Telstra No because I thought the IT team would want to see the error ocurring so the can troubleshoot it properly. Reinstall isn't a proper fix is it?

@Telstra Hi! I spoke to someone yesterday about changing the delivery address of an order. They said I’d get a confirmation of an escalated case, but I haven’t received it. Are you able to help?