Telstra Outage in Yamba, Clarence Valley, State of New South Wales

@Telstra why is your app messaging so slow to load. 2 days I have been trying to get on to talk to someone about my pending internet connection. No phone numbers to call either. Not good enough.

Very poor customer service @Telstra I am trying to activate my postpaid sim from yesterday but couldn’t do.. so i have reached out customer service from morning 9:00am the call is in wait for almost 1hr 10 mins but no one responded to calls yet @Telstra_news @TelstraBcast

great my parents' business phones all got switched off last night in the move to NBN and the Telstra call line is not open... looks like they'll be angry at me as they won't be able to work until next week because I don't fix all their problems earlier because I have my own life

@ahmcguffin @Telstra They answer every couple of hours, with requests for my details, &ask of I’m having problems connecting to the internet (*sigh, No), so I have to retell them the complicated issue, then they go silent &two hours later, tell me they’re going to fix that for me, &then go silent.

@Telstra Poor Darren. Tell dad to get F’ cked.

@Telstra had a pixel 5 fail after 35 days and your store refused an ELF replacement. It's the second issue since purchase (on contract) and it will be 2-3 weeks to get it reviewed! Is there anyone I can contact about the ELF replacement I should have received? Pretty annoyed...

@NannanBay @bradhooperarch @Telstra #Telstra have always been corporate thugs. And sending DM’s usually designed to silence bad publicity. Also why Telstra likes to chat in circles on its app. In my case 73 or 74 different operators in the past few weeks to get their constant screw ups fixed ! Still playing games !

@AngelaKorras Thanks Angela, I will certainly look into that. Ready to give @Telstra the flick. Fed up with them. They don't realise what a terrible time it is to slug extra on a person's bill.

@NannanBay TPG NBN FTC (fibre to the curb) if you have a Telstra pit anywhere near your house get this. Super fast never been a day without internet.

Just got slugged with extra $10 on my @Telstra bill. No explanation, just bill arrives. In the middle of an economic recession @Telstra really knows how to support it's clients!!! I suppose elderly small fry like me just aren't important enough! Just straight out corporate greed

Hey @Telstra—three days dealing with incompetence on your app. Customer service is nonexistent. Hours between replies, new people on each reply, endless retelling of my issue and reposting credentials. Hopeless.