Telstra Outage in Yinnar, Latrobe, State of Victoria

@GregGibbo28 Was it a verbal threat on telstra app or did you lodge a complaint online with ombudsman?

@Kareeming_1 @murzo_4 Got this same **** a few months ago with a Foxtel Now overcharge. Got sick of the BS, logged an issue with the ombudsman and got refund within two weeks. It was like the Telstra operator was dealing with 10 calls at once

@CaseyBriggs @mscott Wish i could watch the news and feel informed but @Telstra have had another drop out and so far 20 minutes on hold, it might be Monday before help. Why dont i work from home in COVID 19, 3 months of unexplained and unfixed dropouts

@Telstra return to giving people help when they call 132000 or discount our bills for the absence of customer support

We waited all day for @Telstra to call (like they said they would.....). But there was no phone call. C’mon guys - please get your act together and provide me with the service that I’m paying for. Kthanx.

@Telstra_news @TelstraEnt @Telstra are usually pretty quick to contact you when you don’t pay for their service...but they’re pretty bloody slow when their service sucks and you make multiple requests for assistance. Cmon, it’s 2019 and a week w/out internet shouldn’t happen

@dilemski @Telstra @Optus Actually make that 5 days. It’s been five loooooong days waiting for resolution.

@dilemski @Telstra Yeah I know. After 4 days it’s still not lit. I’m using my mobile as a hotspot. Thankfully @telstra are “working on it” *insert rage-filled sarcasm here*. I should have switched to @Optus instead of trusting Telstra to provide a decent service. I’m sure they’ll charge me for it

@Optus Thanks Jono. I freakin LOVE your network and have never once had an issue Optus and should not have signed a new bloody contract with Telstra...lesson learned.... 😓

It’s taken 53minutes for a Telstra live chat representative to tell me that the fault is with my modem.... God I hope that’s the worst of it.

@Telstra I used to be with Telstra mainly all my life but when I was down the Gold Coast about 5 years 4 years ago the payments got really high I'm talking $3,000 ones where I could not afford to play then because I was only using the phone or Facebook and really

Thanks @Telstra fix my problem. Really appreciate your help.

@Telstra Nice attempt at making it look like you care and making an effort to fix ******** up your company constantly creates. I’ll the the TIO talk for me.

@Telstra You cancel orders and reprocess orders wait for 48 hours

Great. Nbn down yet telstra says theres no outage here. When other outage sites say there is. Wtf, @Telstra ?

**** u telstra

@Telstra @Telstra This is a highly unacceptable thing. There was no mention of international roaming being not available in prepaid. All your help articles show them as available in telstra app. Not expected this from one of largest carrier of our country.

@Telstra Does this mean i am left out in dry with no network coverage while i am overseas. Please help me out with a link to get some coverage even if its postpaid

@Telstra Actiavting International roaming pack on Telstra prepaid is a nightmare. I am trying to activate from last two hours but had no luck. I never faced this issue on other carriers. Please help

@Telstra fix ya ****** internet pls