Telstra Outage in Yinnar, Latrobe, State of Victoria

We waited all day for @Telstra to call (like they said they would.....). But there was no phone call. C’mon guys - please get your act together and provide me with the service that I’m paying for. Kthanx.

@Telstra_news @TelstraEnt @Telstra are usually pretty quick to contact you when you don’t pay for their service...but they’re pretty bloody slow when their service sucks and you make multiple requests for assistance. Cmon, it’s 2019 and a week w/out internet shouldn’t happen

@dilemski @Telstra @Optus Actually make that 5 days. It’s been five loooooong days waiting for resolution.

@dilemski @Telstra Yeah I know. After 4 days it’s still not lit. I’m using my mobile as a hotspot. Thankfully @telstra are “working on it” *insert rage-filled sarcasm here*. I should have switched to @Optus instead of trusting Telstra to provide a decent service. I’m sure they’ll charge me for it

@Optus Thanks Jono. I freakin LOVE your network and have never once had an issue Optus and should not have signed a new bloody contract with Telstra...lesson learned.... 😓

It’s taken 53minutes for a Telstra live chat representative to tell me that the fault is with my modem.... God I hope that’s the worst of it.

@Telstra i haven't had Internet for the last 3 hours amd before that iy was dropping in and out. Looked up the outages website but it says "No outage detected in your area" amd i have spent 20 minutes on hold trying to call- just want to know when i will have internet back

@JaneCaro @Telstra Dont fall for it Jane! Go into your local store. Online chat or over the phone will NOT help at all. #TelstraSux

Not really sure what I pay #telstra for.... when my extremely slow internet works better than my data, we have a problem. “No outage” apparently 🙄🙄

@JaneCaro @Telstra Noooo! Not tech support! Worst option possible for all providers. They will even hv you crawling around the floor on yr belly. Happened to me! Happily a young friend was visiting, but still no luck lol

@Telstra @Telstra_news well we had internet for a few hours after being down for 3 days. It is now stuffed again. Five dock outages

god why ******** did i choose optus im ******* switching to telstra i barely even have ONE bar of reception thats not connecting to anything

@Telstra So Jimmy, just confirming you know my issue wasn’t resolved...

@theprojecttv The decision seems to have been made for me. @Telstra internet isn’t working and neither is their tech support.

@Telstra Tech Support has had me on hold for more than 30mins without an actual person even acknowledging I’m here. Internet down. Telstra Support down. ‘Frustrated’ doesn’t come close!! 😡😡😡

@JaneCaro @Telstra Optus have done the same to us twice. I am of the belief it is never the modem but modems are cheap. Probably an NBN problem- but they don't work well together. Insist on a technician coming out and checking it properly. Good luck !

@MrWeFlyAsOne @FOXTEL_Help Yeah I used to have platinum but cancelled it. My problem is I want it all but don’t want to pay. I currently pay through Telstra and includes unlimited internet and Foxtel for $148. I don’t get the movies