Telstra Outage in Charleston, Adelaide Hills, State of South Australia

I’m stuck thinking about my mobile carrier, so I stay with an Optus MVNO or go to a Telstra ‘full service’ MVNO. It’s complicated. There’s $10 a month in it between the two companies.

Hello, this is Kevin from Telstra, I hope you’re having a wery wery good day. I see you’re having internet issues. Yes Kevin, I am (proceeds to tell Kevin life story) Beep beep beep… Seems Kevin didn’t want to know my issues

On Saturday night I have caught a glimpse AFL game.The Ukrainian colors on the score line were a reminder of what virtue signaling POS the AFL is. Almost as bad as Telstra putting stay safe stay home 💩on the mobile devices !

@gomichild Problem is Auspost is like Telstra these days. Difficult to tell which ones are employees or contractor couriers! They can sack a female CEO 1 year over a watch & next year pay male execs $1000's in bonuses. I mean WTAF???

@EsotericSpod I’ve been happy with their service and coverage, pretty much identical to full Telstra but you don’t (yet) get VoLTE, instead voice drops back to 3G.

@Telstra @noMercy_19 @Telstra same thing happened to me and the missus trying to buy iPhone 13 outright at Marion shopping centre in adelaide. We waited for ages then got a rude lady and told no stock so we went to Jb-hifi and the girl there was lovely so bought and left happy.

@TraceySpicer @Telstra @NBN_Australia That’s terrible

@delmaclifton OMG Delma, Telstra are so frustrating, even when you go in store the treatment can be quite poor. My big pond drops out all the time, getting over them!!!

@Narty0071 @FedEx Breathe my friend, I feel your pain. Have noticed though with many services today, shhh......TELSTRA, people are given the run around, thinking you’ve got nothing better to do!!! Hang in there, things will sort themselves out🌷

@Telstra I do thank you. There seems to be a lag of hours between DM responses but no commitment yet to look at the problem

Hey @woolworths and @Telstra 1/ Can you tell me why when I purchase a Woolworths Mobile Sim card which uses the Telstra network I have to pay to have my phone unlocked by Telstra to use their network? And why does it takes 8-10 days to perform a task that's 2 clicks of a mouse?

Hey @telstra I am truly amazed at how bad your online support is. Seriously so far trying to establish data sharing across devices has taken 6 hours and I still haven’t progressed past getting the new sim.

@ScottElderfiel1 The bills is one issue my mother has the last two electricity bills have been in the red so was her Telstra bill

@Telstra Haha. No, after 3 months of no internet, several days lost on hold trying to sort, Telstra refusing to help me, I gave up and went to internode.

@MatthewBevan Since now moving to Australia and dealing with horrendous @Telstra customer service, wasting hours and hours on hold to them and paying for internet they didn’t deliver, I feel I’ve paid them back.

@JoelDTD They **** you if you need a phone but now you’ve got Belong who cover a fair bit of regional Australia (they use the Telstra towers). Roll over data and cheap plans ($15, $25, $40)

@TKoutsantonisMP sadly I think the @VincentTarzia interview on ABC has just had an equal for being bad!!. The @Telstra guy was amazingly poor.

@Telstra still no outcome, boy that’s great customer service

@Telstra your consultants are a different breed - use this link to get help - department closed before link sent #nohelp #telstraliars #nocustomerservice

@Telstra your consultants lie and refuse to help customers #telstralie

@Telstra Do you mean that you passed it ‘onto’ your support team? Because you wrote ‘only’.

@Telstra As an update, we’ve had no help in the last 4 days. Telstra got billing address wrong, messed up and disconnected NBN connection to the premises, can’t find account info, and we’re churning through mobile data trying to run a business tethered! Moving mobiles and nbn to iiNet

@Telstra whats the point ive both called and live chatted with support staff just trying to get a rough date they will be back in stock with no luck because they refuse to even guess when they might be

@Telstra you have the worst customer service. My kids changed the pin on the phone. How do I fix this?

@dannolan @treefortrichard You can? From whom? Telstra’s is 1TB (admittedly, never gonna hit that) and $85/mo. Optus has unlimited at $89/mo. Am I missing a trick here?

@Telstra twice we’ve requested to cancel an account, twice you’ve told us it’s been done and yet you continue to charge. When will you cancel and give our money back??

@NBN_Australia is it really hard to get your services installed at a nationwide Australian company where you’ve had @Telstra and @Optus fail miserably to find the address…

@RHIIINOO_TV @Telstra @launtel I'm seeing some people with iinet. I couldn't stream past 5pm on iinet. Bitrate would drop to <1000 and usually sit at 0-100. Was paying $100+ a month for their max plan but they didn't have the bandwidth to support the night time traffic. Left them for Launtel.

The second Telstra gets shut down will be the second that Australia will finally start to progress.

@RHIIINOO_TV @Telstra @launtel. They're Aus wide these days and honestly the only company I've never had an issue with. Ample heads up for down time if works taking place and when I had severe NBN issues, they were onto it every day for over a month until it was fixed. Best ISP I've ever used.