Telstra Outage in Duroby, Tweed, State of New South Wales

@VodafoneAU #Telstra said I have 5G in and out of the house! While you can't even give me service or anyone to even help...nothing from Vodafone nothing at all!

@VodafoneAU Your service is such a failure...you should be ashamed charging me for a service u can't provide me! No one cares no wonder #Vodafone is such a fail... #Telstra must love getting customers like me on board that you can't look after! No one #Vodafone knows anything!

@Telstra Please stop using overseas operators who cannot do anything except read a script and have no idea how to think logically to resolve an issue. That's 80 minutes of my life I won't get back.

@VodafoneAU I'll pay my phone out and move to #telstra...they can have my next 20 years of service...your loss #vodafone I don't care no more if you can help or not...you don't care obviously for a 20 year customer...hello #telstra with 5g coverage in my area unlike yours!

@VodafoneAU After ditching #Vodafone broadband to my mother's house...for terrible service and drop out after drop out and not a phone call to her...#telstra called today to update us on the Gen 3 modem and more. Not 1 drop out yet since Friday. This is service is so welcoming !

@JennaPrice Husband rang the ombudsman regarding a Telstra phone contract which they had totally misrepresented. Problem fixed within 48 hours and refund. They had promised a number of freebies which were not free.

@Telstra internet down in mermaid beach & it’s not even a flood zone. Why cut us off to work here when there’s so much more to be done in affected areas?

@Telstra My wife was just speaking to one of your phone support people. Even though the whole street is out they insist on sending a technician to our house on Friday. She did the troubleshooting they requested which means we now no longer have a working home phone.Thanks.

Trying to get a phone sorted for mum and #Telstra on hold for 70 minutes, never even look like answering. Australia's biggest Telco is a fxxken disgrace and should be shutdown. #Telstra you suck

@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?

It sucks that I can’t use @disneyplus on my @telstra TV tbh.

@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.

@australian Who would ever want to work for this dictatorship? Telstra has a bad name already. He just added reputation all damage to the brand.

@ccbigglesworth @Telstra That’s just awful.

@jillianmcarroll This one was a actual Telstra shop not a franchise. I asked. And it makes it even more frustrating when @Telstra staff don’t know what good customer service is.

@mightymouse1908 @Telstra That sounds about right. They have no understanding of what customer service is anymore. 🤬

Well done @Telstra Your staff admit, in store, they did the wrong thing, but refuse to fix it. Lodge a complaint on my behalf and refuse to give me a copy. I refuse to leave the store without a copy. Your staff call the police. Great customer service. #Telstradonotcare

@Telstra Damage is already done. I’ve been on 24/7 chat via the app and telstra basically put the ownership back onto me when it was @Telstra’s error. So in our chat conversation we agreed to disagree and what should have been a credit back on onto my account turned to a tio complaint

@OrdinaryGamers I waiting for the day I get a cold call from an Indian telemarketer, and I get "Hello, my name is Mutahar from Telstra, How can I help you?"

@Telstra @Telstra_news your service in the Coolangatta and Moranbah area is ****, disgraceful , third world , Belong no better #lift your game

@Telstra you have the worst customer service. My kids changed the pin on the phone. How do I fix this?

@dannolan @treefortrichard You can? From whom? Telstra’s is 1TB (admittedly, never gonna hit that) and $85/mo. Optus has unlimited at $89/mo. Am I missing a trick here?

@Telstra twice we’ve requested to cancel an account, twice you’ve told us it’s been done and yet you continue to charge. When will you cancel and give our money back??

@NBN_Australia is it really hard to get your services installed at a nationwide Australian company where you’ve had @Telstra and @Optus fail miserably to find the address…

@RHIIINOO_TV @Telstra @launtel I'm seeing some people with iinet. I couldn't stream past 5pm on iinet. Bitrate would drop to <1000 and usually sit at 0-100. Was paying $100+ a month for their max plan but they didn't have the bandwidth to support the night time traffic. Left them for Launtel.

The second Telstra gets shut down will be the second that Australia will finally start to progress.

@RHIIINOO_TV @Telstra @launtel. They're Aus wide these days and honestly the only company I've never had an issue with. Ample heads up for down time if works taking place and when I had severe NBN issues, they were onto it every day for over a month until it was fixed. Best ISP I've ever used.

@PopBase In Australia they’ve made Telstra payphones completely free, so people can call who they need to - family, friends, a cab, etc. I can’t help but feel they’ve missed an opportunity to do a good deed and help people stay connected

Man, I really am Considering Starlink with how ******* Terrible Telstra has been.

Yo @Telstra - why have all my services disappeared from telstra plus, chat doesn't work and every time I try and book an appt it's no longer available? 2 days out. If you weren't the monopoly in rural Aus I would have walked years ago