Telstra Outage Report in Grose Wold, Hawkesbury, State of New South Wales

The Telstra Velocity Network is rubbish

Great customer service from @optus, who are miles ahead from @telstra when it comes to online customer support.

@NBN_Australia I got a text from Telstra to say theres an outage in the area so looks like it's a known issue and is being worked on

@Mumdeep @Telstra Can’t imagine a service organisation/ major utility would do that to a customer. Might be worth going into a store: we sorted out issue face-to-face setting up a PoA

@peterp79 @Aussie_BB @Telstra @NBN_Australia Also, 25 is minimum - so you should be getting 22 ish... plug a laptop INTO the modem and do a speed test. WIFI is probably what’s slowing you down too

So @telstra my #smarthub appears to be a bit stupid because when the Wi-Fi goes off and allegedly switches to 4G we have no connection! Or is it a dumb operator 😂

@Telstra more than 3hrs ago I was told it would be fixed within 2hrs. Only now after I followed up with a status update am I being asked for technical info which I have no idea about. I would have thought Telstra, who charges a premium for their service, would have the answers!

@Telstra is there an issue with HFC internet in Turramurra. My 100M BPS link is only running at 0.03M BPS.

@Telstra I am using the message service atm and communicating with someone. That is good start.

@FiddlingWhistle @Telstra Hang in there they took 2 days to get back to me

@Telstra another Foxtel / @NBN_Australia outage in Paddington, NSW. 3rd one in 2 months and expected fix date is Wednesday! Please help 🙏🏼

@JamesCridland @Telstra I got the usual go to Web, support etc just after my reply to you. I'm buying an expensive phone and wanted more info on my present contract than is available.🙄

On me **** Telstra, worst network I’ve ever experienced the bloody baboons

I fail to understand why the Americans use water boarding they should just have their victims call Telstra support. Maybe it the overseas call charges.

Day 2 of what could be a 4 day internet outage thanks to @Telstra. In a time where everyone is so dependant on the internet for their livelihoods, and as the largest provider of internet in the country, I find this utterly unacceptable. Up your game Telstra.

I’m so over @Optus mobile service. Constant drop outs and poor reception. Can’t wait for my contract to finish to switch back to @Telstra

@StavrosKaltsos @Optus @Telstra I’ve done that before. Doesn’t help

@Telstra hi! My NBN service has been down the last 2 hours in Randwick and your outage map doesnt work either when I try that!

Getting help from @Telstra is incredibly difficult and frustrating. I regret signing up.

@rifat @Telstra Lol my exact problem weeks ago. Took one month before someone called me. 😢

@Telstra Hi. Hope you can help. Elderly aunt is visiting UK from Australia. Phone has been stolen and is unlocked. Can anything be done to deactivate phone remotely? Unfortunately she is using a temporary UK PAYG SIM.

honestly never had issues with Boost, Telstra or even Felix… it’s always been voda ******* fone

@MsFridayology Take a wheel off your axis, babe, you're about to be going in circles: Council will tell you this is Telstra's problem. Telstra will tell you to report to council. Nothing gets fixed. Repeat.

@bratat22 Loads, 2 the point that Ive considered changing my #. I think whenever u put ur # down on a form other than a kind of official Govt form, companies sell ur info off eg competitions & the like.Telstra flags it as potential spam when it lights up my ph but still bloody annoying AF

... drag out. We're into day 14 tomorrow of an outage, We have the backup data vis modem SIM, which they top up. Bill relief. But every day or so a brand new merry go round with Telstra help /chat. Blame seems to be batted btwn the 2 orgs. ...

@Cyclops_Trader @Telstra When I moved, I switched from Telstra to Aussie broadband. It’s a hassle but I’ve Never looked back. Telstra was doing my head In.

@RNBreakfast @AlboMP @TWUAus is it not time to review our two major icons of Australian service suppliers #Qantas #telstra and bring them back under some National control. Privatisation toxicity has left customer and national responsibility dormant They are essential services

Any telecomms engineers can answer my question? It's been nagging at me. We got internet way back by taking on a Telstra / Foxtel trial in the 90s (old CoAx). We dragged our feet on NBN. But now we've got it, we've had problems that are hard to get fixed; not often, but they ...

@Telstra She just pays for the network, owns the phone outright. She doesn’t have Twitter, can she speak to someone on the phone? I’m with her now.

.@Telstra FIX MY WIFI