Telstra Outage Report in Yatala, Gold Coast, State of Queensland

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@lucky703 @zanerednwhite I have only seen offers for Telstra customer's

@Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic

@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop

@Primmy8 @zanerednwhite I have a Chromecast as well. Second hand Telstra TV seems to get better picture resolution

@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!

@jessdotceee It's a plan to get Kayo subscribers. For Telstra customer's $15 per month. Clearly a long planned move. But yeah harsh if FTA is your only option

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

@Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬

@Telstra we have been chatting with several of your support team officers since yesterday afternoon because of issues we are having our wifi at home and it seems IMPOSSIBLE to get a straight answer about what’s going on.

@rubin_angela @Telstra someone needs your help.

My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra: you need to address the level of stupid in your corporate structure. Alas, I’m contacting you again to repair the same silly problem. Why is this taking 6 months?

@zanerednwhite Yeah $15 you could use Chromecast screen resolution might be poor mine 780p. I got a Telstra TV gen 3 off Facebook marketplace there were plenty of Gen 2 for $35. Resolution seemed better. $15 month to month seems ok to me

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@Telstra We were trying to connect a new cable adapter which we were given by Telstra because the performance of our old one was slow. The new adapter was not connecting but no one could tell us why. We have had to switch back to using the slow old adapter....

@Telstra Still slow

@zanerednwhite Yeah that said Telstra customer's can get Kayo $15 per month and stream to your TV. I have set it up, goes ok

@kayosports hi guys.. I'm already a customer but also a @Telstra customer how do change my existing account to get the $5 a month deal??

@JC_CTS @tax_oz @VodafoneAU Are you kidding me cheapest? I pay $160 a month and can barely ever get any kind of service. Even Telstra and Optus are cheaper than them and yes I just bought Telstra data. People need to work

@chelsea_hetho I was with Vodafone. Changed to 3. After that, when Vodafone and 3 merged, and Vodafone took over, their service took a dive. When My contract was up, I moved to Aldi Mobile. Been with them for years. They don't have 5g at the moment but they are reliable as reliable as telstra.

@GlennHampson @oneplanetmikey @HERevolution If you have a problem with Telstra, nobody in the whole organisation has any freedom. Definitely nobody in OS Call Centre has authority to actually deal with the problem and they refuse to pass you to someone in Australia who can fix it. #FuckingTelstra

NOW @Telstra ... between 4pm & 6pm I had wifi connection ... between 6-7.30pm my Telstra smart modem has restarted on 5 occasions ... since 7.30pm I’ve had a blue light on my smart modem & NO NBN ... MY ISSUE HAS BLATANTLY NOT BEEN RESOLVED!!! POOR FORM

@Telstra howcome when I am expected to pay $1400 for non return phone your support team are fine telling me that. When I tell them it was returned and have evidence of it being signed for, I have been repeating myself all day to new support people who can't help.

Might be time to switch to @Optus or @Telstra ! Thoughts on which one is better...? I’ve been a @VodafoneAU customer for over 5 years, but this outage has really given me the shits...!

bro ong i cannot fw val comp rn my *** is getting fully railed grinded and decomposed by the amount of ping i get from telstra like bruh fix ur damn servers

@laaaaaaaureeena @bozpupovac I've been with telstra and been getting 1 bar of signal 💀💀💀

@trevorlong Hopefully they'll offer some sort of compensation like Telstra did during their outage