Telstra Outage in Coomera, Gold Coast, State of Queensland

I’m quick enough to take @Telstra to task when there’s a problem, so I’ll be just as quick to give credit where it’s due. They texted me to say “No extra charge but we’re speeding up your cable internet”. And man, have they! 80-85 Mbps. Very happy, thank you!

@Telstra Your immediate solution to our internet connection issue was to send out someone that wasn’t equipped fix the issue you’ve known about for 2 weeks! #unprofessional have someone competent contact me by end of business or this goes to the #ombudsman and a complaints to corporate!

@Telstra I have had to place a complaint about the complaints department, believe it or not. I'm over it. It was actually the complaints supervisor who gave me that timeframe. So much for overseas call centres.

@Telstra I keep getting told 24-48 hours and it will be completed, this was last week. I rang up on Thursday and I was told to wait another 72 hours. Absolute nonsense, just fix it or if you can’t tell me and I will go elsewhere.

@Telstra I’d be happy if you’d make my adsl work first, everytime I talk to an employee no one can give me an answer to what the problem is. And you have the cheek to send me the bill within the first 2 days. Terrible customer service too, useless.

@Telstra have throttled our backup 4G internet, which we have been using while we wait 4 months to get NBN installed... We can barely use the internet - can’t even FaceTime with loved ones 😞. Fortunately I have an open complaint with the ombudsman. Disgraceful. Cc @ACCAN_AU

@RBJRON @AussiemacJ @Telstra I'd absolutely demand a new one. You have to go really hard and be persistent. I got them to offer my old dad a (temporary) satellite phone when they failed to attend an appt to fix his landline. He can't use a mobile (hopeless at it) . They make a fortune from us.

@RBJRON @AussiemacJ @Telstra @Telstra..if a lightning strike can damage ypur equipment surely you can replace the thing..he's a loyal customer and still paying for internet ..don't treat him like crap.

Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

@Telstra I’ve done everything and it’s not working

@Telstra guys, I’ve been trying to get a simple problem sorted for over a week - I’m a new customer and have spent over 4 hours the past week on the phone and only to be told my install tomorrow not happening. Your mistake not mine #duplicateorder #twomodems

@RachelBkr That’s shit. Had the same problem about 2 months ago. Telstra Technician out. New smart modem posted, now I have faster cable wifi than Uzbekistan!!!! #Bingo

@Telstra Never mind, I finally got the second confirmation!

My goodness the attitude and demeanour of the @Telstra staff on this call is appalling. The aggressiveness is shocking and not customer service oriented at all.

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

@Telstra We have contacted your support but they claim nothing can be done until Monday because the team aren’t available until then #telstrafail @Telstra #CustomerExperience #failure

@Telstra after you did scheduled maintenance on our HFC cable you now left the whole street (lots of customers) offline and no one can help until Monday #woeful #Brisbane #telstrafail

@Telstra cable outage in Cannon Hill Queensland, please start investigating the issue

My @Telstra is down and so are all my neighbours after planned maintenance and @Telstra do nothing. Claim there is no outage and put their heads in the sand #TERRIBLE #CustomerService #CustomerExperience

@Telstra need help to resolve cable outage in Cannon Hill, QLD, 4170

@Telstra when will you help the multiple customers still effected by a cable outage in Cannon Hill, Brisbane, 4170

@Telstra still a cable outage effecting multiple customers in Cannon Hill, Brisbane, 4170

@Telstra you have a cable outage effecting multiple customers in Moncrief Road, Cannon Hill, 4170

@Telstra the whole street still has an outage effecting lots of customers and you refuse to acknowledge it

@Telstra you did a scheduled outage and now the whole street (Moncrief Road, Cannon Hill, 4170) Internet is down #outage #telstrafail #notanoutage #itisanoutage

@Telstra But after 3 months of trying to get a resolution, no one calling me back, emails proving our discussions you’ve still cut us off at a massive daily cost and that’s ok! Please can I have the number of someone I can talk to in senior management who is empowered to make a decision

@Telstra SR1-1923659137071 Promised my service wouldn’t be interrupted whilst we sort it out! Cut off today! Promised to call me back 5 weeks ago, ever happened. Over 22 hours on hold....rubbish

@Telstra we promise to not interrupt your service, 22 hours on hold to try and fix but you still cut it! Time to speak to the ombudsman @ombud

@Telstra An you please provide me the phone number of someone in Australia that can help me with my complaints

There is only one reason for Telstras poor performance and reduction in dividends, pathetic customer service! All shareholders should be demanding that Telstra lift their game #auspol #Telstra #ASX

@Telstra Thanks. Your techs are back and trying to work out what the problem is.

@Telstra How are they supposed to contact him when he doesn't have a freaking phone. Last ctc I had was the tech would def be there to see him. I live 2 hours away and no-one let me know it was now an outage anyway. Only found out when I still couldn't call him. NOT GOOD ENOUGH!

@Telstra My 92 yr Dad had a dead landline yesterday. Telstra made an appt 1000hrs-1400 hrs today to fix it. Said there was no outage. He sat there for all that time but no-one came because app at 11am it was an outage .NO-ONE WENT TO TELL HIM ..HE STILL DIDN'T KNOW AT 5PM !!!1/2

@ahontwi @Telstra I know. There’s no excuse for the ludicrously bad internet service we have to put up with here.

Are you good @Telstra theres no chance you put me on hold and hang up again

@Telstra stop hanging up on me and fix my internet

**** you telstra you wierd *****

Whys my net so shit today @Telstra

I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

I’m utterly frustrated that @Telstra can give me 66GB on my phone plan, but no longer support data sharing with 4G tablet devices. This is a sham.

3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

@Telstra Had the worst experience with my house move with you. One shambles after another. Finally sorted broadband after a month and tonight you’ve managed to mess up my Foxtel services. Now I find I can’t get support til tomorrow morning. Fantastic. 😡😤

TELSTRA, Your inability to fix Michael West's NBN problem is doing your reputation harm on Twitter.Please get a move on.

@jindivik @Telstra Yes. Ages ago. The problems have been worse since.

@darren_gilmore @Telstra Well they've given me bullshit on and off for years. It's such bad service. I want to disconnect the lot.

@therealvstar @Telstra Yep Foxtel is crap now too. I like Netflix.

So @Telstra support tells us we need to go into a Telstra shop and Telstra shop says we need go to Telstra Support. You just can't get good help these days.😖

And once again an involuntary tech detox thanks to crappy @Telstra bigpond service #NotHappy

@Telstra worst decision ever was to sign up with Telstra. Not one single person who I’ve spoke to can identify the problem. 4 weeks without working adsl, you even sent the first months bill through the week I signed up, shocking service.

Hey @Telstra there's a broken pit cover that I've reported. I'm going to make a tweet every day until it's fixed. You can't expect someone's driveway to be blocked by a barrier for 4 months. It's unacceptable. I hope nobody falls now that the barrier got vandalised last night

.@Telstra you have said it will be 24-48 hours for 4 weeks now and I still haven’t received a phone call. Your customer service is absolutely terrible. I’m canceling my service with you so I’d like a call back to find out where I send your modem back too.

@Telstra Looks like someone took the barrier down overnight. So if someone falls it's on you guys. Oh and I'm not calling the fault team, 3 calls already have lead to nothing

After my bad experience when getting an upgrade from the #Telstra shop, I suggest you get your break phone from another reliable retailer than @Telstra 👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡

@ardiL0L @Telstra fix it bricks

@ardiL0L But then when you try to explain that to Telstra they just try to get you to restart your ******* toaster to fix your issues

@Philip_Roper @Telstra Was never a fan of Police Quest. Kings Quest 3 was the best by a mile - I played that so many times, and fell off the path coming down the hill many times. Space Quest 2 was enjoyable as well. In fact, any of the Quests that were keyboard only before the mouse destroyed the world

@Telstra not Telstra fault after all, my apologies, it was my error, i accidently turned off WI-FI yesterday on the Modem itself during the 4G outage in Tocumwal 2714 yesterday