Telstra Outage Report in Coomera, Gold Coast, State of Queensland

I’ll just add @andy_penn that your Twitter support team’s best suggestion was to cancel my order. You can’t make this stuff up. After a decade, I think I’m officially done being a @Telstra customer. #telstra

@andy_penn So just another junky telstra piece of crap. All these features have been available for years on standard off the shelf modems. Why lock yourself into overpriced telstra junk?

Today’s update for you @andy_penn! I created an escalation case on Thursday. Despite multiple folks from your social team saying they’d help and have it escalated etc etc etc nothing has happened. But it’s okay, because T25 will fix everything, right? 🥲 #telstra

@Telstra is there a 4G outage in Brisbane right now?

@Telstra I’ve been talking to him for two hours. He was impossible, ignoring my actual issue and told to wait 24 hours. I HAVE ALREADY WAITED 24 HOURS FFS!!!!!!! He has completely wasted my morning.

It sucks that I can’t use @disneyplus on my @telstra TV tbh.

@alexbhathal @Telstra Probably cost. Under crisis global telecoms operators often push the rates it costs to land a call on their network sky high

@Telstra I thought the same. I’ve never even been given a time before, yet he did. His name is Peter. The link takes me to a rather useless bot. Why does not one single of you people have any accountability? I’ve been screwed today constantly.

@Telstra wtf is up with the connection in morayfield lately it’s gone to ****?

@Telstra internet down in mermaid beach & it’s not even a flood zone. Why cut us off to work here when there’s so much more to be done in affected areas?

@franksting @nytimes Telstra make it only possible for some things via there Ap which never works. Cancelling Adobe and Microsoft is really hard

@Telstra I never get that I was dealing with people with bad intentions, but there is something about how the organisation is structured that leads to massive end-user frustration.

@thewordsofshief @Telstra But can you still fix my phone?

@boostmobile @Telstra 25 days and counting since trying to port to boost. Have been promised many times for resolution. Stuck on #vodafail right now. Ridiculous.

Trying to get a phone sorted for mum and #Telstra on hold for 70 minutes, never even look like answering. Australia's biggest Telco is a fxxken disgrace and should be shutdown. #Telstra you suck

@peterw @Telstra Was the DM helpful? Facing similar issue with T in west end

Oh, did I say I have an order number? I have a type of order number I’ve never seen before in my life, doesn’t work in any of Telstra’s order trackers, and now, when others are getting StarTrack tracking numbers, I’m left high and dry with literally no information.

@Telstra I logged a case 10 days ago after months of issues and multiple store visits, and I’m still yet to get a response... please look into this for me?

@ShelldoHanson @ScottMorrisonMP @Telstra We'll never see that.

@Telstra My wife was just speaking to one of your phone support people. Even though the whole street is out they insist on sending a technician to our house on Friday. She did the troubleshooting they requested which means we now no longer have a working home phone.Thanks.

@Telstra Hi. Hope you can help. Elderly aunt is visiting UK from Australia. Phone has been stolen and is unlocked. Can anything be done to deactivate phone remotely? Unfortunately she is using a temporary UK PAYG SIM.

honestly never had issues with Boost, Telstra or even Felix… it’s always been voda ******* fone

@MsFridayology Take a wheel off your axis, babe, you're about to be going in circles: Council will tell you this is Telstra's problem. Telstra will tell you to report to council. Nothing gets fixed. Repeat.

@bratat22 Loads, 2 the point that Ive considered changing my #. I think whenever u put ur # down on a form other than a kind of official Govt form, companies sell ur info off eg competitions & the like.Telstra flags it as potential spam when it lights up my ph but still bloody annoying AF

... drag out. We're into day 14 tomorrow of an outage, We have the backup data vis modem SIM, which they top up. Bill relief. But every day or so a brand new merry go round with Telstra help /chat. Blame seems to be batted btwn the 2 orgs. ...

@Cyclops_Trader @Telstra When I moved, I switched from Telstra to Aussie broadband. It’s a hassle but I’ve Never looked back. Telstra was doing my head In.

@RNBreakfast @AlboMP @TWUAus is it not time to review our two major icons of Australian service suppliers #Qantas #telstra and bring them back under some National control. Privatisation toxicity has left customer and national responsibility dormant They are essential services

Any telecomms engineers can answer my question? It's been nagging at me. We got internet way back by taking on a Telstra / Foxtel trial in the 90s (old CoAx). We dragged our feet on NBN. But now we've got it, we've had problems that are hard to get fixed; not often, but they ...

@Telstra She just pays for the network, owns the phone outright. She doesn’t have Twitter, can she speak to someone on the phone? I’m with her now.

.@Telstra FIX MY WIFI