Telstra Outage in Coomera, Gold Coast, State of Queensland

@Telstra Still slow

@Telstra We were trying to connect a new cable adapter which we were given by Telstra because the performance of our old one was slow. The new adapter was not connecting but no one could tell us why. We have had to switch back to using the slow old adapter....

@samstrades @Telstra agreed it was there best means of support by a mile... but might as well keep all support/sales at the same rock bottom level which is ******!

@Telstra we have been chatting with several of your support team officers since yesterday afternoon because of issues we are having our wifi at home and it seems IMPOSSIBLE to get a straight answer about what’s going on.

@Telstra: you need to address the level of stupid in your corporate structure. Alas, I’m contacting you again to repair the same silly problem. Why is this taking 6 months?

@jessdotceee It's a plan to get Kayo subscribers. For Telstra customer's $15 per month. Clearly a long planned move. But yeah harsh if FTA is your only option

@lucky703 @zanerednwhite I have only seen offers for Telstra customer's

@Primmy8 @zanerednwhite I have a Chromecast as well. Second hand Telstra TV seems to get better picture resolution

@zanerednwhite Yeah $15 you could use Chromecast screen resolution might be poor mine 780p. I got a Telstra TV gen 3 off Facebook marketplace there were plenty of Gen 2 for $35. Resolution seemed better. $15 month to month seems ok to me

@zanerednwhite Yeah that said Telstra customer's can get Kayo $15 per month and stream to your TV. I have set it up, goes ok

Talking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in

@Telstra @Telstra_news WHAT THE HELL IS GOING ON WITH MOBILE COVERAGE on Broadbeach, QLD. For the last 48 hours the call connects but you cannot hear anything. FIX IT!! We are paying for your 💩 service!! 🤬

@rubin_angela @Telstra someone needs your help.

@Telstra But you don’t respond to reply, your customer service just isn’t there, it’s pathetic

@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop

My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

Hey @Telstra why is it so hard to convert a prepaid SIM to a plan, your website suggests it's possible, but the Telstra shop at Ellenbrook tell me it's no longer possible, is there any way you could help?

Hi @Telstra for the last couple of months, mobile coverage has been poor(er than usual) out here on the urban fringe @ 4510. Previously, leaving a phone by a window would ensure coverage, but now it's always patchy. Has 3G tower equipment been replaced by 5G, which I can't use?

@scottbudman @nbcbayarea @Telstra That’s too bad 😫

@Telstra I ordered a new iPhone, somehow the wrong colour has arrived. How can I quickly resolve this? Stores saying they cant help.

Me on webchat to tech support: This problem is happening wherever I go. It doesn’t matter if I’m stationary or moving. Telstra tech support: Oh. So is this happening in one place or multiple locations?

Me on Telstra’s web chat: my mobile service keeps dropping out. I have tried doing X, Y & Z to fix it. Telstra tech support: Oh. Have you tried doing X, Y & Z? Me: 😡🤯🤬

Day three of using Telstra’s ‘smart’ troubleshooting web-based service. Pray for mojo.

@Pollytics @PrinceofPants Apparently Telstra was a big customer

@Telstra can't even make a f****** complaint to you useless ****** useless ***** best f****** telcos in Australia you've got to be f****** kidding me you are f****** just as bad as every f****** other ******

@kayosports_help Hi, I'm trying to sign up to Kayo through Telstra and when I am redirected to Kayo to log in I receive an error - 'e.split is not a function'. Is there any way to fix this?