Telstra Outage in Coomera, Gold Coast, State of Queensland

@Schoto @Telstra My late mum joined the PMG at age 16. She retired from Telecom -Telstra after 47 yrs. I have her service medal still. I think I’ll bin it. I’m sure she wouldn’t mind. My 80yo mother in law is now thinking about driving from Beaudesert to Jimboomba to sort this out at Telstra shop

My wife is trying to connect to @telstra to report her mother’s faulty landline📞. After 27 hoops, forward rolls, backflips they are now testing OUR line. This whole ludicrous process is surely designed to make people hang up in frustration. 2 hours on hold last night no response

A challenge for @andy_penn and the other execs at @telstra. I dare you to try and get support through your own support facilities and not the exec support team you no doubt have. I’m

@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.

@Telstra I have never been this frustrated with a company in my life! And I’ve reached an impasse with your level of stupidity. Seriously, I’ve been reduced to man-splaining your own tech to your people!

@Telstra really need someone to contact me, your app crashes, the link to chat doesn't work and no one returns messages. My bill has jumped up to over $500 a month. I'm paying for things I asked to be cancelled and constantly charged $15 odue. This has been going on for month

@KeeniMaree Thank you. I'm generally a happy Telstra customer - mobile is fine - but I'm very over having to follow exactly the same script (from the start) with broadband support- multiple times with no resolution or follow up. Wfh, critical to have solid connection! Appreciate the feedback

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

Hey @telstra, our Velocity broadband has been out for several hours in South Brisbane. Website says no outage? Any news on what’s happening?

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

2 and a half hours messaging @Telstra to try and sort out a business internet connectivity issue (because it is impossible to get someone on the phone). Appreciate these are difficult times but I asked a yes / no question all that time ago and still haven’t got an answer. Joke!

@Telstra No reply Telstra..about as bad as the online chat help...reply back to them and they take 10 mins to get back to you.Not happy! Obviously they are dealing with various customers at once..not good customer experience..no care factor!

@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!

@Lee09737503 @Telstra Not sure how the technician not showing up for appointments is related to customer svc being overseas. And Telstra is not the only company with call centre overseas, TPG and some others are overseas too but they are not sloppy. Cheers.

@OAICgov can you help with @Telstra poor handling of customer data?

@Telstra wanna explain why you’ve linked someone else’s account to my My Telstra account but won’t let me remove it... even when I contact you directly... I take it privacy and customer satisfaction is a secondary concern aye

@Telstra recently visual voicemail on my iPhone has stopped working, I haven’t changed anything and Apple can only put it down to a carrier fault. Your service agent tells me I need to pay $5 a month to get it back??

@Telstra @Telstra sending me to a messaging link that DOESNT WORK is not helping.

@Telstra @Telstra it is now Sunday, still no internet. Still no real help, just going over old ground. Abysmal.

.@Telstra why is your service so ******* abysmal

Unfortunately between @Telstra @Optus and @tarongazoo's own wifi we can't get a signal that allows us to stream :( Zoo stream is cancelled sorry guys :( See you from 6pm for the Meetup Stream!

Went to a Telstra store, queued for about 20 minutes but resolved the problem in like 5 mins. ESIM doesn't show phone number and now top bar says LTE2.... Hmmmm I like LTE1

@Telstra I received a call on Thursday to call back. I have tried to call back on several occasions and on all occasions I have been told that you are too busy and I am disconnected. Do you have customer services or not ?

Hey @TelstraBcast @Telstra_news Telstra your customer service is pathetic

Attempted to setup esim on my phone yesterday, failed multiple times then locked from more attempts. But it caused my physical Sim to stop working, now my phone has no service... Waited for someone to answer my call for an hour before gave up...@Telstra pls don't reply to this.

@Telstra So sick of trying to get through on the phone & the message saying to go online. How about actually providing some sort of service? The website is useless, the online tools don't answer what we want. We need to speak to someone! How do we actually contact you????

Got overcharged of $65 for international calls when this feature is a $0 add on at Telstra simply bc they’re too sneaky/stupid to make it available outright

i'm at telstra trying to buy a phone. literally. just give them the full amount & walk out with it. but i have to wait 45mins for a service slot.

@IainArchaeolog @billshortenmp @AlboMP When Telstra sacked its top NBN field teams they got extremely pissed off. Since then, various VIP nodes are being punished 24x7 with heavy traffic pings from all over the place. In theory, the network loads can be artificially increased to match any speed.