Telstra Outage in Coomera, Gold Coast, State of Queensland

@RandaltsRandal @Telstra Telstra are providing NO customer service currently. They say they are prioritising. Not sure how when they don't speak to their customers. A communication company that doesn't communicate- what a joke!!!

@Telstra I lodged a complaint instore at Tweed on 30th June... still no reply to it?? How long is the delay?

@Telstra Someone has called me from Telstra. I'm waiting on the phone for technical support now

So annoying that I can’t watch the #hamilfilm on my @Telstra tv Roku system because it doesn’t support the @disneyplus app in Australia! Customers have been asking for months and still no satisfaction. 🤬

@Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul

@deankittelty @Telstra I’m guessing there complaints or fault team don’t work weekends, I would of thought faults team would be 24/7, there customer service stinks

@Telstra Email only, but it seems I have to chase info and I get response I’ll get back to you but get nothing back, it’s terrible customer service and I need my mobile service to be working

@Telstra Waste of time calling me, I don’t have any service, that’s the issue

@Telstra having very limited to no service just simply isn’t good enough

@Telstra you people have apparently been working a fault in my area for couple of months for mobile, person looking after complaint isn’t very good at updating on what’s happening and I have emailed them and they are out of office, it would great to know what’s the go

@AKtech2021 @Telstra Can’t :-( Only have the Telstra Cable NBN Service in our area :-( sucks.

@NBN_Australia Think it’s more a Telstra issue as it’s been 15 days with the nbn devices on hold in their warehouse. Thanks for your reply though.

@Telstra terrible customer service. Waiting on NBN...people in my street are now connected with other providers..messages 6 hours via app and no reply...

@MColvinMcKenzie @ray_peck @Telstra @WilloughbyCity Having worked as a A. grade Ganger' for BCC, that's a toe tripper, I daresay there will be incident reports made about it previously,looking at the mould on the concrete, (never been inspected), that's just my opinion tho'

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Been working from home for weeks and today is the first connectivity issues I’ve had. WiFi has gone completely. Fair play to @Telstra @NBN_Australia they’re on the case!

@jdaalder I’ve been seeing this weirdness too. Slow or no loading on wifi - so Telstra over NBN HFC. Turn off wifi - kick to Telstra 4G, all good…

Protip; if you're switching away from Telstra and you have the smart modem, check the reviews of the modem you're getting from your new provider. I was given a NetComm NL1901ACV. Weak WiFi signal & constant dropouts. Telstra smart modem reinstalled and haven't had issues since.

So @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra

@Telstra Hi Ryan I can never progress to the payment page. Got my biz partner to do it, put through a biz account instead as he could get to payment page. We r still waiting

@jeff_kennett @StuNorman1 Telstra doesn’t care Jeff, 48 hours and no nbn here in Nth Balwyn. No help desk, no accountability.

@Telstra Bill Telstra for your wasted time on these issues if you earn $25hr and waste 4 hrs chasing them send them a bill for your time of $100 if everyone did this they would have to sit up and take notice as it would run into millions,you are entitled to payment for time wasted.

@Telstra answering a call is not fixing an issue how about aspiring to fix issues or aspiring to follow up with customers and explaining how you plan to fix their problems then actually doing it.

How many Telstra customers are fed up with how difficult it is to resolve even the simplest issues and trying to contact a real person that actually knows what their doing and wasting hrs on hold waiting for some one to answer you.

@Telstra I want to go back to the cable connection. Ever since you guys converted me to NBN, the service is slow and drops out a lot. I m not happy at all.

@Telstra I have sent multiple messages on Telstra App and tried calling, no one is responding. Internet just stopped working two hours ago. The NBN modem light is blue. Is there an outage in the postcode 2161. Please reply back.

@andy_penn: seriously who came up with idea of sms based customer service? To resolve a fault, Wasn’t the (Indian-based) telephone conversation enough pain already that someone @Telstra took it 10 steps further and suggested to started Indian-SMS based custmer service for faults?

@WestCoastEagles @Telstra @NicNat Kinda feel bad for the bloke.

@Telstra hey telstra fix your internet lines there terrible.

@Telstra I have tried 8 times tonight to get technical support and I keep getting noone is available because it is after 8pm ad we are obviously not a priority case. #badcustomerservice