Optus Outage Report in Santa Barbara, Gold Coast, State of Queensland

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

@martinalexsmith @TWBredy Jealous，locked in for another 6 month with this optus ADSL service...

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!

@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.

@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.

Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋

@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra

Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.

@TWBredy @martinalexsmith ...... OPTUS so slow

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!

@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet

If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here

@Optus @Optus service is going down... must be a World Cup soon.

@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.

@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout

@andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.

@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.

**** is wrong with optus ko ******* service smh

@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

@Optus hey. Disabled customer you’re consultants have been exploiting & abusing here. Reckon you can reconnect my phone so I can eat today? Your consultants keep ******* me around & hanging up on the ****** little chat function you have. It’s been 3 months of bullshit.

@ow Interestingly, in AUS, Optus has already started a consolidation service. The more services you sign up to the bigger discount you get.

Well done @optus. My current plan is $63 a month and gets me 160gb and unlimited international roaming plus 2gb data. The new plans are $59 for 100gb PLUS $5 a month for roaming with no data. I’ll either stay on my old plan or jump ship elsewhere because the value is bad.

No sorry, miscommunication. He’s found Consultant 6. If I stab anyone today, it might have something to do with Optus hold music & pisspoor customer service standards. Just a guess.

My poor @SamsungMobile S8 is showing its age. Currently on a sim-only plan with @Optus. Thought 'Ok can get a new phone added on to my current contract and it'll be easy as.' Forgot its Optus we're talking about. They said I had to pay out my sim-only contact first! What?! Insane

@Optus another year another tweet. Is there a problem with the network in the northern rivers area?

@Optus terrible terrible service !!!!! #optusfail

@92Schwilliam @Optus Lmao holy ****... That's the quality? Omg. Even my vids look better than that

No surprise here @Optus still done nothing to help me. #optusfail #CustomerFeedback

@Lindamatija25 Optus fails to provide a decent service in the heart of the Melbourne. Time Labor allowed in new independent Telecommunications operators that act in a more responsible & ethical manner than the current ones!