Optus Outage in Santa Barbara, Gold Coast, State of Queensland

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

 Problems detected at Optus

Optus in Santa Barbara, Gold Coast, State of Queensland problems in the last 24 hours

Optus Outage Chart in Santa Barbara, Gold Coast, State of Queensland

March 26: Problems at Optus

Optus is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (62.41%)
  • Phone (21.04%)
  • Wi-fi (5.33%)
  • E-mail (5.05%)
  • Total Blackout (4.49%)
  • TV (1.68%)

Optus Outage Map Near Santa Barbara, Gold Coast, State of Queensland

The most recent outage reports and issues originated from Brisbane, Gold Coast, Coomera and Santa Barbara.

Optus in Santa Barbara, Gold Coast, State of Queensland Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports Near Santa Barbara, Gold Coast, State of Queensland

Latest outage, problems and issue reports in Santa Barbara, Gold Coast, State of Queensland and nearby locations:
  • AlexJSmithy Alex Smith (@AlexJSmithy) reported from Brisbane, State of Queensland

    Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

  • GuinnessGirl13 Helena 📺⚽🌻🎶🇮🇪☘ (@GuinnessGirl13) reported from Brisbane, State of Queensland

    @Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan

  • gb7004 greg bradley (@gb7004) reported from Brisbane, State of Queensland

    Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus

  • BMac_TLDR Brian MacNamara (@BMac_TLDR) reported from Brisbane, State of Queensland

    @Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance

  • BMac_TLDR Brian MacNamara (@BMac_TLDR) reported from Brisbane, State of Queensland

    Dear @optus your cable Internet has been down all day, is there any chance of getting an update as to how much longer it will be

  • MissDRidders Donna Ridley (@MissDRidders) reported from Brisbane, State of Queensland

    @Optus That’s for that - there was a tower outage

  • lukerhn Luke (@lukerhn) reported from Brisbane, State of Queensland

    It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

  • PaulJohnHodgson Paul Hodgson (@PaulJohnHodgson) reported from Brisbane, State of Queensland

    Sad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.

  • SucCess0783 Mark Cecil (@SucCess0783) reported from Brisbane, State of Queensland

    Dear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet

  • jimmcslim James Webster (@jimmcslim) reported from Brisbane, State of Queensland

    @Optus My Account login is dangerously broken at the moment, I was just logged in as some other user. An attempt to log back in is now resulting in an infinite loop.

  • ChersCherpman Chapmanden (@ChersCherpman) reported from Brisbane, State of Queensland

    Optus is possibly one of the worst internet providers 😂 0.06mbps

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    @BreakfastNews During oldful beging era of mobile phones, they was equipped with voicemail, I certainly detest technology that converting voicemail to text alot people are have unverified message if it any correct, ws great Optus surepage provided (demised) simular paging service operator typed

  • dgr_dgr Daniel Rose (@dgr_dgr) reported from Brisbane, State of Queensland

    I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

  • thechubbyhori ChubbyHori (@thechubbyhori) reported from Brisbane, State of Queensland

    Omg my internet speed is at like 2mb down 10mb up wtf Optus. 90hrs for a 10g update 😭😭

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

  • DBourkeBFS David Bourke (@DBourkeBFS) reported from Brisbane, State of Queensland

    Hello we are at Optus garden city trying to rectify the issue. Some in store staff just seem untrained with the process.

  • murzo_4 Battling Lefty (@murzo_4) reported from Brisbane, State of Queensland

    @plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

  • FreddiWu Freddi Wu (@FreddiWu) reported from Brisbane, State of Queensland

    So to give you an update, it was a great place to be, but a crazy experience. Make sure you get OPTUS for your phone service because WiFi out here is terrible. Oh yeah, watch out for spiders, good day mate 🤙🏾 @jade_croghan

  • TimmyfromOz888 Timmy (@TimmyfromOz888) reported from Brisbane, State of Queensland

    @doyouevenpandev SBS have rights to world cups not fox so shit out of luck.. optus sports uses neutral commentary

  • WhiplashUnited Mickey Dee (@WhiplashUnited) reported from Brisbane, State of Queensland

    @Optus I haven’t tried yet because United is on but I will try at half time. I couldn’t find it in the TV guide but when I click up and down channels they’re there. Weird.

  • 212016yasmin Jennifer (@212016yasmin) reported from Brisbane, State of Queensland

    @Optus I am a long term loyal customer, please please attend to this ASAP ! A Matter Of Great Urgency !!!!

  • blanketcrap Marcus the KNIGHT of the Darkness (@blanketcrap) reported from Brisbane, State of Queensland

    @Optus yeah that is only your excuse to take the cash already in credit as far as I am concered you owe me 40dolars so you won't be getting anymore I will change i might be only one customer you loose but who cares I don't need to donate to your foundation of thieves

  • blanketcrap Marcus the KNIGHT of the Darkness (@blanketcrap) reported from Brisbane, State of Queensland

    @lubiephil @AnthonyCole68 @ALDIMobileAU I just had two lots of credit exterminated beccause I didn't recharge in time so, back to scrapping the mobile and @Optus can shove their thieving service where it mighten fit

  • GlenNixon Glen Nixon (@GlenNixon) reported from Brisbane, State of Queensland

    @Optus what a disgrace. After 11 days contacting you to follow up a new broadband connection, I finally get told it’s not possible. I was assured multiple times it wa all ok. A complete joke. #servicefail #CustomerService #service

  • smithcdau Craig Smith (@smithcdau) reported from Brisbane, State of Queensland

    Wow two calls to @Optus today and two bad experiences. The support is really declining.

  • ReneeDSmith Renee Smith (@ReneeDSmith) reported from Brisbane, State of Queensland

    @Optus Our relocation was a week overdue & after spending 2hr+ a day getting transferred to different staff our internet finally began working last night.We have today woken to a msg saying our fetch box is not active.This is now ridiculous& has been the worst customer experience

  • MendotaMarkH Mark Hindle ED, CFRE (@MendotaMarkH) reported from Brisbane, State of Queensland

    .@ParkinsonsQLD @ParkinsonsAus disappointing lack of service from @Optus @ParkinsonsQLD phones down since last week. #Optus doesn’t care we’re unable to provide services to #peoplelivingwithParkinsons #itsahealthissue #hollowpromises #notechsupport Running #charitybymobilephones

  • jack_kyte Jack Kyte (@jack_kyte) reported from Brisbane, State of Queensland

    @goose2448 @RSHunter71 I bought a phone from optus just a cheap they had so much shit installed the phone ran out of memory (ram) during setup the shit they installed at idle was using 96% right out of the box I returned it as not fit for purpose and got this alcatel a3

  • jack_kyte Jack Kyte (@jack_kyte) reported from Brisbane, State of Queensland

    @goose2448 @RSHunter71 Lol or find another ****** hah I am not too fond of Samsung's products either or provider phones like optus or telstra too much crap I like clean OS which I will give Apple credit they don't let the telcos bloat em too much down here

  • adamwesterink Adam Westerink (@adamwesterink) reported from Brisbane, State of Queensland

    @Optus Thanks for the update. Cable internet is has been painfully slow for the last 2 weeks.

  • GadgetGirlTracy GadgetGirl (@GadgetGirlTracy) reported from Brisbane, State of Queensland

    @GlennHampson @Optus I had this weird thing happen with me for months when I signed up to Optus but they never charged me just weird emails saying they did. It took many calls and message to fix

  • glendat45 Glenda (@glendat45) reported from Brisbane, State of Queensland

    Nice work @Optus - internet problems not fixed after 2 hours on the line, u have my $ and I have no internet...2 add insult to injury I just opened a letter from O excitedly announcing NBN is coming to our suburb -that would be ok if I lived in the suburb stated in the letter.

  • louiseacullen Louise Cullen (@louiseacullen) reported from Brisbane, State of Queensland

    Not happy @Telstra Why do emails continually simply ‘disappear’. Too many people contact me asking why I haven’t responded. Your service is the reason! Time to switch! @Optus

  • Antvella Anthony Vella (@Antvella) reported from Gold Coast, State of Queensland

    @Telstra It wasn’t tech services I was taking to It was your costumer service team which makes it even sadder 😞. I have all my phones through @Telstra but I’m sure @Optus would love my business but I’m try to stay loyal.

  • lucky_rae Rae (@lucky_rae) reported from Brisbane, State of Queensland

    OPTUS yea right I had virtually any money for recharging but I recharged with $30 asked why I only got $5.00 extra credit sucks but charge with $40 or $50 you get it all so thinking of trying VODAFONE think Optus can be quite stingy

  • Rdathayne Rich Thayne (@Rdathayne) reported from Brisbane, State of Queensland

    This morning I called @Optus to check technician was coming. Customer service had no record of new address, quoting old address again. Gave my new details again before transferred to other department. Asked again for details & once again no record of new address on system.

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    @Optus They seemed to fixed that page since then; it be uncertain that chat page be working if website operatable of website failure, also I've got some good ideas that I can feedback later on. access to optus help phone number should be displayed on your chat page too.

  • ICT_GURU AJ Kulatunga (@ICT_GURU) reported from Brisbane, State of Queensland

    NBN not working so tried Optus network status and that's not working too. Excellent consistency! #CX #Fail

  • Katabolism Katabolism (@Katabolism) reported from Brisbane, State of Queensland

    @Optus WTF is wrong now. Internet doesn't work. Your phone numbers won't even let you talk to@someone and your live chat is offline. WTF type of service are you running. How the hell am I meant to get this fixed FFS

  • nicolejensen Nicole Jensen (@nicolejensen) reported from Brisbane, State of Queensland

    Also I gotta quit Optus. How is terrible service in inner Brisbane still a thing?

  • JanetGoss JG (@JanetGoss) reported from Gold Coast, State of Queensland

    @up_and_away149 @Foxtel @Optus Go to a supervisor. If no luck the ombudsman. Can't charge you for a service you can't use.

  • AntoBeck Anthony Beckhouse (@AntoBeck) reported from Brisbane, State of Queensland

    @Optus your @NBN_Australia plan is crap. Settle in on Sunday night to watch a movie I pay for on #fetch and I have to wait for 4 hours to start watching in SD. Joke!

  • DeanMilner Dean Milner ?️‍? (@DeanMilner) reported from Gold Coast, State of Queensland

    @Optus Thanks Zachary, I had tried that but the service is so poor that page can’t load properly and even throws up google map errors because of such. I already IM’d Optus earlier with details but no reply.

  • DeanMilner Dean Milner ?️‍? (@DeanMilner) reported from Gold Coast, State of Queensland

    Hey @Optus @optusbusiness your entire network is in freefall here on the Gold Coast? Been bad for days. ADSL as upstream provider also a mess. I pay my bills so would like the service. #optus

  • MarkGottliebFOX Mark Gottlieb (@MarkGottliebFOX) reported from Brisbane, State of Queensland

    What’s with that weird light show at Optus Stadium on full time? Looks bloody awful on TV. I’m having a seizure #afl #AFLEaglesPies

  • DamianSharry Damian Sharry (@DamianSharry) reported from Brisbane, State of Queensland

    @Optus as a long term customer, the lack of service when ordering a new phone on line is appalling. After being told last Thursday 1-5 business days for delivery, I have just been told the item is not in stock and delivery is unknown. Poor.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • CaptainJessFace Jess. (@CaptainJessFace) reported

    Neither Telstra nor Optus work efficiently in my area, yet I’m paying a pretty penny for their ‘service’. And I’m locked in to a contract so am unable to go to a provider who actually COULD provide a better service 🙄 I’ve had about a gut full.

  • CaptainJessFace Jess. (@CaptainJessFace) reported

    Neither Telstra nor Optus work efficiently in my area, yet I’m paying a pretty penny for their ‘service’. And I’m locked in to a contract so am unable to got to aprovider who actually COULD provide a better service 🙄 I’ve had about a gut full.

  • dqfozzie David Fosdike (@dqfozzie) reported

    @optus Can someone in business support please DM me about ongoing problems with my accounts. Your call centres are pleasant enough. They just don't seem able to fix anything and if I charged for the time I wait at the rate I charge my clients I could retire on it.

  • JelJansen Jeltje (@JelJansen) reported

    Optus outage - again !!! #Optus #outage

  • david_barrett1 David Barrett (@david_barrett1) reported

    @Aussie_BB wish I’d tried you rather than the ********* service I’m getting from @Optus. How do I get away from this crap

  • david_barrett1 David Barrett (@david_barrett1) reported

    On shop phone in @Optus dealing w’ new billing system dept who r trying to put me thru 2the old billing system dept, I kid you not. Girl in shop just said let me know if they hang up on you, they sometimes do that for no reason. Reason is love, they’re faceless & couldn’t give a

  • andrewmagoo19 Andrew McLaughlin (@andrewmagoo19) reported

    @Optus Have had #nbn hooked up for a couple of months now, without checking actual speeds anecdotally things appear to be taking twice as long to download compared to ADSL2. Plus, I have to reboot the modem 2-3 times daily, and I currently have no internet at all. Help!

  • MrKenDenis Ken (@MrKenDenis) reported

    Hey @Optus you might want to check your service at flinders street station Melbourne. There hardly any data connection.

  • RamblingAMT TEAM AMT (@RamblingAMT) reported

    @Optus So I spent three hours last night on phone and chat trying to get a relocation issue solved. You've shut down the email address I've had for 15+ years and you still can't explain to me how I can keep it when I intend to stay with Optus after I move. Questioning my loyalty.

  • tenjioo Søny (@tenjioo) reported

    Been 5 days already and @Optus still haven’t activated my NBN service yet. Absolutely poor customer service..... don’t be too excited for NBN if you’re with @Optus 🙄