Optus

Optus Outage Report in River Heads, Fraser Coast, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in River Heads, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in River Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in River Heads, Fraser Coast, State of Queensland 01/27/2026 21:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near River Heads, State of Queensland

Latest outage, problems and issue reports in River Heads and nearby locations:

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    Dear @Optus it’s been a good 25 years. But, you’re testing us on our changeover to @NBN_Australia Still no internet & 3 no show tech appointments to connect our FTTC so far. Tired of waiting for a tech who never turns up. Now considering what other options are available to us 😕

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • vicrollison Dr Queen Victoria 💧🐀 (@vicrollison) reported from Sydney, State of New South Wales

    @_annamurdoch @jessica_wilson Technically the plans are two parts - people agree to pay off a phone interest free over 12/24/36 months - which is separate to the phone plan part, that you can change up/down as you like, and Optus can also change with 30 days notice. Repayments don't change, just plan

  • Tee_Bee_Ex The Brain Exchange.org (@Tee_Bee_Ex) reported

    @Optus "Pending Service" My account on the My Optus app has been pending for over 4 months, can you please process my order already? Also the customer service chat on the app is terrible, no one has contacted me yet to help resolve this issue. Thank you. Order: 304827210A

  • peterhull55 peteatkorogoro (@peterhull55) reported

    @oldlillipilli @FlickReynolds @Optus We are living in a duopoly . Telstra put mine up by $10 recently to pay for “extra service” “shifting me to a new plan” the benefit was 5G which I can’t receive on my phone and is not in my area. 🤬

  • Firedingo Firedingo (@Firedingo) reported

    Just to add more stress to my life, Optus are increasing the cost of my mobile service per mth from Aug 8th & there's nothing I can do about it. I'm off contract & to recontract would cost more than the $4 increase & result in a worse service unless I paid more 😡😑😥 #poverty

  • jessica_wilson Jessica (@jessica_wilson) reported

    @vicrollison @_annamurdoch @Optus wait - i need to know are you pro or against Optus on this issue? Sorry lol

  • jessica_wilson Jessica (@jessica_wilson) reported

    @vicrollison @_annamurdoch good on you! I get it and wow, if they are following Telstra, thats an issue. but we Should try and call them out, even when Optus had an award winning profit 2021 - 2022 financial year. **** optus. and **** telstra if they do the same!

  • ruaryan mark ryan (@ruaryan) reported

    @optus support. I am an optus mobile customer and need to turn on roaming. I am currently overseas so cannot visit a store, the Optus customer service portal does not work for me ( never has) and I can’t use Messaging as can’t log in. Can you help?

  • RaygunBrown David Rayfield (@RaygunBrown) reported

    You ever deal with Optus customer service for so long that you wish you were dead

  • aussiesoph Soph💎 (@aussiesoph) reported

    In all the years of having a phone plan I have never had my plan increase yet, so thanks @Optus for the $4 increase and before you go saying here’s an extra 20gb, well ya can stick it cos I don’t even use what I have now. Ugh adulting sucks, rant over 🙃

  • Besscat bcat (@Besscat) reported

    @Optus overseas needing to update account - am in infinite loop of not being able to register but being unable to access help without being registered. Overseas contact number for you doesn’t connect. Halp 😭