Optus

Optus Outage Report in River Heads, Fraser Coast, State of Queensland

Problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in River Heads, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in River Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in River Heads, Fraser Coast, State of Queensland 03/04/2026 19:30

March 04: Problems at Optus

Optus is having issues since 06:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (39%)

    Internet (39%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (14%)

    E-mail (14%)

  4. Wi-fi (11%)

    Wi-fi (11%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near River Heads, State of Queensland

Latest outage, problems and issue reports in River Heads and nearby locations:

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    Dear @Optus it’s been a good 25 years. But, you’re testing us on our changeover to @NBN_Australia Still no internet & 3 no show tech appointments to connect our FTTC so far. Tired of waiting for a tech who never turns up. Now considering what other options are available to us 😕

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • r_quazzy ramona quazzola (@r_quazzy) reported

    @RonniSalt @WindsorBeaver @Telstra Optus is just as bad.

  • niall_bigscreen Niall Ginsbourg (@niall_bigscreen) reported

    @BronwenZ that really sucks.. but hey at least you live in a really nice place (from photos I've seen John post on fb) so that's the price I guess. Maybe bonded 5G is an option? Not sure what Optus is like (cheap unl.) from here we can get 550/40 on Telstra 5G but that's $140/200gb mo.

  • carbon_nada Carbon Nada (@carbon_nada) reported

    @Telstra please train your customer service staff so that they know that 24 hours does not equal 3 days. That is how long we have been waiting for a follow up of a follow up of a follow up etc. We have been without internet for 3 weeks. Thank dog we have our Optus mobile hotspot.

  • vanessa_young56 Vanessa Young (@vanessa_young56) reported

    @RonniSalt @MeredithGow1 @Telstra In the end we got an aerial, on the advice of our son in law. Optus wavered between; Not calling back Lying Apologising & my favourite; saying we should never have had the service in the first place. I wish I was kidding about the antidepressant, but no 😡🤬

  • JayDzed Sparkling Assault Wasps is my next band name (@JayDzed) reported

    @DaveMilbo HFC is an utter shitshow and should never have been even considered for being included in the NBN. It was purely an excuse to give shiploads of government funds to Telstra and Optus* for their shitty cable TV networks. 1/x

  • NomessTess Don't Mess With Tess (@NomessTess) reported

    @r_quazzy @RonniSalt @Telstra My first ever tweet was to Optus after hours of frustration. Problem got sorted very quickly after that!

  • seanf28 seanfitzpatrick (@seanf28) reported

    @Optus can I please have someone contact me and fix my billing issue. I have made so many calls and no one seems to be able to correct a random number on my account. Do I have to cancel my credit card to stop the payment? Help!!!!

  • lucydufty Lucy Dufty (@lucydufty) reported

    I’m sick and tired of my internet not working and no one has let me know what the issue is. My street is now on the NBN and I can tell you that when I switch over I will not sign up with Optus unless you permanently fix the issue. I’m fed up. Case #23511652

  • David16969665 David (@David16969665) reported

    @Optus Can you please explain why my bill is now $86/m when it has been $79/m for the past 21 months? Unable to get through to your support channels (online and phone)

  • flanker62 brian bosanko (@flanker62) reported

    @SpotlightForYou @Telstra Try Amaysim on the Optus network. $45 monthly for 80gig prepaid.