Optus outages and service status in River Heads, Queensland

Problems in the last 24 hours in River Heads, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in River Heads, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near River Heads, Queensland

Latest outage, problems and issue reports in River Heads and nearby locations:

• 
  Grant Dewberry (@BigunitGrant) reported 44 minutes ago from Hervey Bay, Queensland

  Dear @Optus it’s been a good 25 years. But, you’re testing us on our changeover to @NBN_Australia Still no internet & 3 no show tech appointments to connect our FTTC so far. Tired of waiting for a tech who never turns up. Now considering what other options are available to us 😕

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  leon (not kin) (@doingwritebyme) reported 6 minutes ago

  Hey @Optus how is it that I cannot pay you MORE money to add a device to my plan because of a "contract limitation" I was never told about to begin with. Worst customer experience I've ever had, will be cancelling all my services as will my friends and family.

• 
  Francis McF (@FrancisMcF1O) reported 6 minutes ago

  Telstra MVNOs ████████████ (higher cost) Optus MVNOs ██████░░░░░░ (mid-range) Vodafone MVNOs ████░░░░░░░░ (cheapest) Conclusion: We pay more because only one network actually works.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 9 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Peter Colbert (@PeterJColbert) reported 9 minutes ago

  Here is the kicker. I was there b/c my father has Parkinson and border line Dementia which Abu knew at 383 George St. Abu tried to get the attention of the manager who was with a customer along with another Optus colleague and he brushed Abu away without even acknowledging Abu. Being also brushed off angrily by the guy at World Trade Square (witnessed by another angry customer) and had not opened the store at required time only shows Optus has a serious cultural problem which I’m sure Ben Fordam at 2GB will find interesting tomorrow when I email him.

• 
  The Thinkalorian (@TheRewster) reported 11 minutes ago

  @realRick_AUS Going OK. Hope the worst of the weather stays away because I'm about to head to Optus Stadium for the football... 😐

• 
  Mustafa Jones (@mustafa__jones) reported 15 minutes ago

  @SkullSpeedDeal I called Optus support the other day. The Indian guy on the phone literally couldn’t speak coherent English, misunderstood 5G and NBN, and sounded like he was calling from a scam centre which he probably was. Got escalated to an Aussie girl, problem was immediately solved.

• 
  Optus (@Optus) reported 18 minutes ago

  @KalliopiOlympou Hi Weerona, so that we are on the same page, are you facing issues with your Optus home internet connection or streaming the match in general? As we are not broadcasting the FIFA World cup anymore. We don't have the broadcasting rights. If your internet is working fine and it is a streaming issue then you will have to contact SBS or the broadcaster. On the other hand if your are facing issues with your Optus home internet connection, then please send us a direct message with the details to proceed. Kartik

• 
  Arnav Sharma 🇦🇺 (@arnavsharma) reported 23 minutes ago

  Optus privacy breach hits 51k White Pages cases; architecture takeaway: enforce zero-trust, data minimisation, and robust access controls to reduce blast radius. Align incident response with ACSC guidance and SOCI Act obligations. #auscyber

• 
  dexq (@qexdval) reported 24 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  bndt (@banditkayfabe) reported 27 minutes ago

  @TheJoeySwoll No way this **** **** has made its way to you guys? This is some desperate **** in Perth who stages these things with her dad. She spams the same video at Optus Stadium thinking old people are looking at her but it’s just her dad. Don’t give it attention