Optus

Optus Outage Report in River Heads, Fraser Coast, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in River Heads, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in River Heads and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in River Heads, Fraser Coast, State of Queensland 01/25/2026 14:05

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near River Heads, State of Queensland

Latest outage, problems and issue reports in River Heads and nearby locations:

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    Dear @Optus it’s been a good 25 years. But, you’re testing us on our changeover to @NBN_Australia Still no internet & 3 no show tech appointments to connect our FTTC so far. Tired of waiting for a tech who never turns up. Now considering what other options are available to us 😕

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • myinfotechpart My Info Tech Partner (@myinfotechpart) reported

    We all hear it when big companies get hacked. For example, Optus getting breached, and 10 million customers personal, including identity information exposed or Medibank exposing the customer records of 9.7 million current and former customers.

  • iceprincess_liz lizzie 🧚‍♀️ (@iceprincess_liz) reported

    @Optus Tech support senior named Elly said she’d give me a call back to follow up on the progress and I have not heard from her.

  • miss_reys_mind 🔭🛰🪐🤓🏳️‍⚧️ lady galadriels 🏏 @ mtcg😷⬆️ (@miss_reys_mind) reported

    Thats crap, @optus, my $30 prepay has unlimited calls but if i get a one off add on for data i lose the unlimited calls and it runs out rather fast

  • TomHombergs Tom Hombergs (@TomHombergs) reported

    Why do companies make cancelling so hard? Just spent 1 hour on the phone trying to cancel in advance for a moving date. Optus: can't cancel in advance, call us a week before moving. FitnessFirst: we'll take your cancellation fee (!) now, but call us again a week before you move.

  • Pezzamystic1 Pez 🐦 (@Pezzamystic1) reported

    Dear @Optus your 4G coverage in Windsor/St Kilda is appallingly slow. Why did I receive numerous texts last year, advising that network improvements were taking place to provide better coverage? DSL would be faster 😑

  • SkyeJor31192308 Skye jordan (@SkyeJor31192308) reported

    @Optus I’ve been a optus customer for almost 4 years there’s been ups and downs but this is beyond ridiculous I messaged you guys about a payment plan and that went well it was all set up and ready to go then I get a email from you guys saying my services will be restricted (1)

  • BizarroLongy BizarroLongy (@BizarroLongy) reported

    @_FredMackay yeah thats totally fair, their mobile service is pretty damn good in my experience! What do you use now for ISP/recommend? I used to be with TPG but they were AWFUL and for the most part Optus service has been really good for me since the switch

  • F1princess F1 Princess (@F1princess) reported

    @PrincessMattie1 @Optus From my memory @Optus have the worst internet in Australia. They also outsource their customer service

  • iceprincess_liz lizzie 🧚‍♀️ (@iceprincess_liz) reported

    @Optus your call centre service needs to step up their CS. Not happy I’ve stayed on the line for 1 hour to be told something I already knew instead of offering another option to speed up process. By the rate this is going 16yrs of being a loyal customer I’m about to switch sides.

  • dekabat Renée Dahlia / Renée Geelen (@dekabat) reported

    @Optus Ok, but what about you randomly not sending emails for me? If I've sent an email to a client, or to a volunteer organisation, I would like it to actually get there. Bouncing it under the guise of me creating spam is bs, and there is no place where I can fix it.