Optus outages and service status in Glen Iris, Victoria
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Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Glen Iris, including 0 direct reports.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Glen Iris, Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Glen Iris, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Glen Iris, Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
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Internet | 8 hours ago |
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Melbourne
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Phone | 8 hours ago |
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Melbourne
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Internet | 3 days ago |
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Melbourne
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Internet | 10 days ago |
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Melbourne
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Wi-fi | 10 days ago |
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Melbourne
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Internet | 11 days ago |
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Optus Issues Reports Near Glen Iris, Victoria
Latest outage, problems and issue reports in Glen Iris and nearby locations:
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺 (@stirlospace) reported from Melbourne, Victoria@Telstra @Optus @amaysimAU Yeah seems like your whole network is down across Melbourne at least just went to the shops they couldn’t use 5G 4G anything but Nbn seems okay sort of I mean for Nbn in the city yeah it’s out of the usual expected level of a yes. My mum always said.
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Constantinos Lambrou (@CostaLambrou) reported from Melbourne, Victoria@cokeefe9 @Raf_Epstein @9NewsAUS They can do whatever they want, if I anybody is hacked it’s insurance issue between the bank and Optus
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Danie Petzer (@petzer_danie) reported from Melbourne, Victoria@Optus you would think after the recent security hack, Optus would up their game and look after their customers so they dont go to another provider. Worst customer service ever by far.
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Tejashree Kangutkar (@DrTejashreeK) reported from Melbourne, VictoriaAnybody experiencing issues with @optus network? Signal interruptions are regular and ongoing. I often get dropped out of important meetings and seminars because of network issues. This is beyond annoyance #Optus
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌e (@stirlospace) reported from Melbourne, Victoria@cameronwilson Also v handy for checking “does X network actually provide service where I’m at /. Work or live?” Without having to sign a contract or >1 month typically. Where I’m at in aus Telstra and Vodafone seem to be the best combo, Optus just does NOT work. At all, YMMV etc
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Andrew Watson (@tmwwthere) reported from Melbourne, Victoria10am yesterday @Optus told me over the phone that my info wasn’t caught up in the breach. By the end of the day I received an email saying my info has been breached. No way of trusting #optus - haven’t been a customer of theirs since 2018. @SlaterGordon bring on the class action
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John O’Sullivan 🌻🌻🌻🌻🌻🌻🌻🌻🤔🤔🌏🌈🌈 (@JohnOSullivan36) reported from Melbourne, VictoriaStory 7: Teenager convicted trying to defraud victims of Optus earlier data breach. Story 8 father of 11 gunned down Noble Park. 5 months on murder weapon not found. Story 9: Incorrect reporting that #MidTerms22 start tomorrow. They start in around 2 hrs in NY. Promotion of Biden
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troiboi 🤨 (@Troiboi) reported from Melbourne, Victoria@Optus You’ve had numerous DM’s from me. And phone calls and live chats. A case manager is assigned. This is a bigger issue tho. And you guys need to recognise this.
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troiboi 🤨 (@Troiboi) reported from Melbourne, VictoriaWhy is the @Optus tech support service getting worse?
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Juls Torres (@julieptorres21) reported from Melbourne, Victoria@Optus The fault persists for more than 2 hours in the NBN service.
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آلاء باخميس | Alaa Bakhamees (@AlaaBakhamees) reported from Melbourne, VictoriaI'm sick of @Optus company. Several incidents of overcharging me and making multiple mistakes + slow customer service ( it takes hours for them to respond and a month to get an issue fixed) + Internet keeps cutting. I should have left them years ago!
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Tony (@bonitoclub) reported from Melbourne, Victoria@Optus hi, any word on when the internet outage affecting Northcote Vic will be fixed? It's been down since about 2 o'clock.
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Essendon FC - The Rebuild (@EFCRebuild) reported from Melbourne, Victoria@timrosen35 @Optus I disagree. Optus Mobile customer service is better than @VodafoneAU customer service 👍
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Shiraj Sen (@shiraj_sen) reported from Melbourne, VictoriaHey @Optus having internet issues and tried calling you guys but your technical support department is closed? What the? Can you please get back to me asap so I can have my internet back? #optusfail
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Lady Doomond 👻 (@madame_diamond) reported from Melbourne, VictoriaOptus keeps telling me my bill is late and I’m like “oh, now you have no problem contacting me urgently”!? 🤨😑😠
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Nathan Larkin (@nlarkin_photo) reported from Melbourne, Victoria@Optus Been the worst service all day with continual drop outs.
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Time Traveller then/now (@PetraElliott) reported from Melbourne, Victoria@davenlamb Yep. Same wording. Granted i haven’t been a customer of optus in just shy of 20 years. So I wouldn’t be on a current mailing list. But my date of birth and phone number hasn’t changed in that time and I obviously can’t change/get a new DOB. It’s just super poor form overall
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Snjezana (@Snjezdamajana) reported from Melbourne, Victoria@Janskie798 @Optus Pfffttttttt why are you EVEN BOTHERING??!! The only way to reclaim your rights is to storm into one of their stores AND YOU DO NOT LEAVE UNDER ANY CIRCUMSTANCES!!!!! THEY ARE THE BIGGEST FLOG AND CAN’T LIE FOR ****!!! This all began 3 months ago!!!
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@kelseyvh (@kelseyvh) reported from Melbourne, VictoriaHey @Optus I’m having nbn service issues. Your online messaging service is not responding. You network status page says “under investigation” and has said that for three days. I’ve sent you a DM but no response there either.
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Claire 包玉思🏅🥈🥇🥉🥇🥇🥉🥇💉💉💉 (@AuspiciousTimes) reported from Melbourne, VictoriaBiggest surprise about @Optus disaster is they had customers. Poor support, woeful service. I took them to ombudsman twice about 11/12 years ago. They couldn't re-establish my phone connections for TWO MONTHS despite a simple word in code change as a fix. #PayCompensationOptus
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Vijay A (@VAAChandran) reported from Sydney, New South Wales@BoothCricket The Optus could have been a 3.5 day affair, with an England win, if not for the Kamikaze English approach on day 2. England were shocking at the Gabba, after day 1. The MCG pitch was a poor one. Overall, McCullum's lack of remorse is rewarded, which makes ECB a laughing stock.
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Ash Footy TV (@AshFootyTV) reportedWest Coast Eagles v Sydney Swans The Eagles are flying high after an Adelaide Oval thriller. Now they host the 4th-placed Swans at Optus Stadium! #afleaglesswans
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Eliza Stevens (@Eliza_Stevens26) reported@outbreezyWC SACA has the rights to Adelaide Oval till the end of March or something - so that makes sense given the issues last year when SA had the home Sheffield Shield final and Optus has the Matilda’s playing there in a day or two
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Jorge Mena (@JorgeMenaDev) reported@BHolmesDev Nah you’re not quite right. Codex 100% of the times. I’ve literally ask to plan tasks so many times to outputs and codex and the ask both to choose what’s the best one. Literally 100% times both choose codex plan. It just doesn’t make sense to use Optus, you’ll get bugs and bad implementation all the time
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Tim (@Trendy_Tim) reported@accent_trace @ktdenise I think I had a minor mental glitch I did the calc using 24 months out of habbit, so yeah it’s more like only 500 a year cheaper, still hard to find an actual benefit to Optus/Telstra’s over priced plans. 10 years ago, you’d get an iPhone and service for $40 a month.
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Erynn (@payneerynn) reportedWell done Optus, no service for two days while they update their network, and possibly won't return until the 17th - Tuesday.
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Aimee S (@ausladiesfooty) reported@zanofc @footyindustryAU Not really, Perth couldn’t sell out the opener at OPTUS stadium anyway, what makes you think they’ll get more against North Korea? Honestly, the atmosphere is crap being a rectangle ground at a round stadium. HBF will be 100% better and the players will enjoy it too
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Jeremy Mansfield OAM 🌏 (@JezMans) reported@Telstra @Optus Simply inadequate. It’s getting worse, and the scale of the problem requires a different approach. @Optus, what are you doing? Crickets from you.
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Sriram Narayanarao (@Sriramcse31) reportedCustomer care asked me to recharge roaming packs, validity packs, and top-ups, but none work because the SIM cannot connect to any network here (Telstra, Optus, Vodafone AU).
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Juan Calderon (@JuanCal41039133) reported@optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.