Optus outages and service status in Glen Iris, Victoria
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Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Glen Iris, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received Apr 10, 9:32 AM GMT+10.
- Internet (68%)
- Phone (23%)
- Wi-fi (9%)
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Glen Iris, Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Glen Iris, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Glen Iris, Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
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Internet | 3 days ago |
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Melbourne
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Internet | 4 days ago |
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Melbourne
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Phone | 4 days ago |
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Melbourne
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Internet | 6 days ago |
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Melbourne
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Internet | 13 days ago |
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Melbourne
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Wi-fi | 14 days ago |
Nearby cities with recent reports
4 recent signals
Community Discussion
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Optus Issues Reports Near Glen Iris, Victoria
Latest outage, problems and issue reports in Glen Iris and nearby locations:
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Susanna (@suessaints) reported from Melbourne, Victoria@vicroads please change your rules re licence replacement. Optus customers should not have to wait for a fraud to occur to be allowed to change their driver’s licences! It’s bad enough to have the data breach. @DanielAndrewsMP @Optus 1/2
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Adam Gemmell (@raymond3020) reported from Melbourne, Victoria@Optus tried to use your chat. Won’t let me log in or change my password #fail #optusfail #needanewprovider
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Essendon FC - The Rebuild (@EFCRebuild) reported from Melbourne, Victoria@timrosen35 @Optus I disagree. Optus Mobile customer service is better than @VodafoneAU customer service 👍
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Matt (@supremeturnip) reported from Melbourne, Victoria@Optus My expectations you would help were low. Mainly posted as a warning to potential new customers of Optus so they know to stay away. In the absence of your helping in the multiple avenues of inquiry I’ll be passing to the TIO (since this includes potential over billing for 2 years)
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Tim McMahon (@_TimMcMahon) reported from Melbourne, Victoria@vertikar @NBN_Australia @Telstra The irony in Telstra workers having Optus and Vodafone services for continuity just in case nbn and Telstra mobile go down. 😬
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Cooper Everywhere All At Once 🧑🏼💻 (@CooperCodes) reported from Melbourne, Victoria@Amata_georgeii @Optus Yeah I’m gonna try reissue my DL number and cancel my Passport so they don’t connect to anything. Other than that it’s a mess
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HelloSammyG (@HelloSammyG) reported from Melbourne, Victoria@charlietech @NBN_Australia Charlie every time it slightly rains at my parents place the NBN drops,why? Optus have said it’s common problem and will only fix or report to NBN if happens 5 times in a day - my parents are old is there a way I can have consistent NBN for them including phone connection?
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Jonathon Nunan (@jonathonnunan) reported from Melbourne, VictoriaBROKEN NEWS:: John Barilaro to be appointed as OPTUS Head of Cyber Security.
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌e (@stirlospace) reported from Melbourne, Victoria@cameronwilson Also v handy for checking “does X network actually provide service where I’m at /. Work or live?” Without having to sign a contract or >1 month typically. Where I’m at in aus Telstra and Vodafone seem to be the best combo, Optus just does NOT work. At all, YMMV etc
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Adam (@Adam_Goldman) reported from Melbourne, Victoria@Zelda_Doyle @Telstra I’m with @Optus it’s much the same. They actually blocked me when I raised an issue here.
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺 (@stirlospace) reported from Melbourne, Victoria@Telstra @Optus @amaysimAU Yeah seems like your whole network is down across Melbourne at least just went to the shops they couldn’t use 5G 4G anything but Nbn seems okay sort of I mean for Nbn in the city yeah it’s out of the usual expected level of a yes. My mum always said.
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Colin R Buckley (@Colinbucks12) reported from Melbourne, Victoria@macsween_prue @Qantas @AlboMP Optus have been on the campaign for ‘Yes’ for many years. Let’s hope you are with any other tele service provider. Will keep you in the loop about other orgs. who flagrantly promote the ‘yes’ case for the referendum.
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آلاء باخميس | Alaa Bakhamees (@AlaaBakhamees) reported from Melbourne, VictoriaI'm sick of @Optus company. Several incidents of overcharging me and making multiple mistakes + slow customer service ( it takes hours for them to respond and a month to get an issue fixed) + Internet keeps cutting. I should have left them years ago!
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Scouse Helen(Helen Drinoczky) ⭐⭐⭐⭐⭐⭐ (@scousehelen) reported from Melbourne, Victoria@OptusSport Streaming issues are stopping me watch the LFC game. I pay for Optus Fetch ONLY to watch LFC games live. NOT happy with Optus especially as the cost has got up too.
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Niko (@nick_komo) reported from Melbourne, Victoria@MrXBob @Matt92644813 @9NewsMelb Hmm i would of thought CEOs on the big bucks had some influence into important decisions. Anyway you are getting a bit too aggressive for a non optus customer. So move on 🙋 #OptusHack
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Richie_Night Owl (@richardmelb05) reported from Melbourne, VictoriaIn 6 months I will have paid off my iPhone, never again will I pay off a mobile phone. I could have bought two android phones for us with the amount of money I gave Optus over the 3 years this September for my iPhone that I’m playing off.
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ANDERSON & SONS ©️ (@Anderson_Neath) reported from Melbourne, VictoriaOPTUS !! Yes ! Tech inability problems / outage playing havoc with submitting Tax Form. !! — Back to basics 📑 #AS #ato
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Shigeru (Shiggy) Kugimiya (釘宮 滋) (@ShigeruKugimiya) reported from Melbourne, Victoria@Optus I have issues with mobile network not connecting to the network in South Eastern Melbourne 3196. Is anyone having same issues?
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Courtney (@Burgo0806) reported from Melbourne, Victoria@me_dc Yep me too! I haven’t been an Optus customer for 2 years!
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Glenn Hampson (@GlennHampson) reported from Melbourne, VictoriaI take my Optus email is part of the data hack given the **** emails and sms that have risen significantly in the past 48 hours
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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wazza_gc (@WazzaGc) reported@SkyNewsAust @OMGTheMess Didn't have the guts to attend the Optus inquiry, because "she wasn't obligated". Kind of like Albanese saying "we weren't asked" on the Hormuz help. Doing the right thing just doesn't come natural for Labor.
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Juan Calderon (@JuanCal41039133) reported@optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.
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BaniyaFauj (@TBanikkkk) reportedIs optus down?
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Tanya (@wade396) reported@optus_help is the webmail problem fixed that’s my question now I can’t get emails to Apple mail because of your Optus Mail Server this is the 3rd time this week.
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David Horrocks (@DavidHorrocks1) reported@optus_help My mobile broadband internet in Eagleby is struggling at 0.21 mb per sec. I can’t even check network on Optus app. Poor internet is regular in my area. Is there any possibility that one day Wireless might be available?
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Mad Hatter ♠️♥️♣️♦️ (@MattBrady1980) reported@Optus Been over an hour now… Great to see how a 20+ year customer is treated. At this rate I may as well just save my time and go with another provider.
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Queen Takipo (@AjTakipo) reportedDamn optus useless
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mike shanahan (@the_shagman) reported@Optus when are you going to remove the overhead cable you cut down and left on my driveway in brisbane, months ago. 4 times I've called. Do you believe in customer service?
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paul gallagher (@perthovalman) reported@MattBobBrad1 That was on the weekend tho. First game here we had 45,000 at Optus. That was on the weekend. There’s probably 16 maybe 17,000. That’s not to bad. Game should have been tomorrow or Sunday. Oh well. Most important thing is get a result
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Benjamin Bavea (@BBavea) reportedOptus is traditionally the best service at the farm & being that Starlink is temperamental, at least I'll finally have good coverage there. Of all five networks that I can conveniently access, none of them work properly here.