Optus outages and service status in Glen Iris, Victoria
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Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Glen Iris, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- Internet (87%)
- Wi-fi (7%)
- Phone (7%)
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Glen Iris, Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Glen Iris, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Glen Iris, Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
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Internet | 8 days ago |
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Melbourne
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Internet | 10 days ago |
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Melbourne
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Internet | 10 days ago |
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Melbourne
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Internet | 10 days ago |
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Melbourne
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Internet | 11 days ago |
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Melbourne
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Internet | 11 days ago |
Community Discussion
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Optus Issues Reports Near Glen Iris, Victoria
Latest outage, problems and issue reports in Glen Iris and nearby locations:
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Cooper Everywhere All At Once 🧑🏼💻 (@CooperCodes) reported from Melbourne, Victoria@Amata_georgeii @Optus Yeah I’m gonna try reissue my DL number and cancel my Passport so they don’t connect to anything. Other than that it’s a mess
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Michael Carmody (@EmJaeCaer) reported from Melbourne, Victoria@riskybusiness Just in time for the Optus breach to be released. We need to end your reign of terror Patrick, our incident responders can only take so much.
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Mick ⚠™ (@mikemoran19) reported from Melbourne, Victoria@Optus service is absolutely appalling today, who's fallen asleep in there?
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HelloSammyG (@HelloSammyG) reported from Melbourne, Victoria@charlietech @NBN_Australia Charlie every time it slightly rains at my parents place the NBN drops,why? Optus have said it’s common problem and will only fix or report to NBN if happens 5 times in a day - my parents are old is there a way I can have consistent NBN for them including phone connection?
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Andrew Laird (@andrewwlaird) reported from Melbourne, VictoriaHey @Optus you’re not making it easy for me to stay with you. Data hack. Now you’ve changed my monthly mobile data from 69GB to 19GB with no notice. Customer for 20 years but reckon this might be it…
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Susanna (@suessaints) reported from Melbourne, Victoria@vicroads please change your rules re licence replacement. Optus customers should not have to wait for a fraud to occur to be allowed to change their driver’s licences! It’s bad enough to have the data breach. @DanielAndrewsMP @Optus 1/2
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Stanleysmum (Sharon) (@Stanleysmum1) reported from Melbourne, Victoria@somewherein84 Or insta! I saw a woman yesterday who blamed Dan for Penny Wong requesting Optus pay for the replacement passports etc 🤯I shouldn't have lowered myself to her level but I couldn't help myself
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Juls Torres (@julieptorres21) reported from Melbourne, Victoria@Optus The fault persists for more than 2 hours in the NBN service.
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ANDERSON & SONS ©️ (@Anderson_Neath) reported from Melbourne, VictoriaOPTUS !! Yes ! Tech inability problems / outage playing havoc with submitting Tax Form. !! — Back to basics #AS 📑 #ato 🎩
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Matt (@supremeturnip) reported from Melbourne, Victoria@Optus My expectations you would help were low. Mainly posted as a warning to potential new customers of Optus so they know to stay away. In the absence of your helping in the multiple avenues of inquiry I’ll be passing to the TIO (since this includes potential over billing for 2 years)
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*Cindy N* 🤔✨ (@cindyn) reported from Melbourne, VictoriaAnyone use Belong mobile? Any good? I’m with Optus but they’re giving me the shits - I can’t use my phone at home to make calls coz they’ve been ‘upgrading the network’ since mid-Dec! And I work from home 3 days a week. Paying $50/month for SFA service…
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Adam Jobbins (@ajobbins) reported from Melbourne, Victoria@seemsforever Yeah, I've been the information risk owner of large, externally facing systems like this and it's the nightmare situation. But reading how the hack was done, it's crazy that Optus didn't know about this vulnerability, or if they did and didn't fix it....😬
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Jimbles J. Fry @ MIGW✨ (@JimothyJimbles) reported from Melbourne, VictoriaHands down the least patriotic moment this games week has been explaining the Optus hack to @WritNelson, while simultaneously, the most patriotic experience being teaching him the nut bush
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌e (@stirlospace) reported from Melbourne, Victoria@OccupyMyGov Optus is already a pejorative here at Our House “oh no my phone has gone all optus’y” @infinitereality hopefully an actual isP or someone who can deploy a real network can take over once ACCC are done. False “5G” and “internet” ads 🤥 LYINN.
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Nathan Larkin (@nlarkin_photo) reported from Melbourne, VictoriaHey @Optus! There has been an #NBN service fault for the last 2 days.. Any chance you might know when it will be resolved?
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Cooper Everywhere All At Once 🧑🏼💻 (@CooperCodes) reported from Melbourne, Victoria@Amata_georgeii @Optus The number isn’t so much of an issue, it’s the rest of the information that got leaked. I’m changing because this is the second security breach they’ve had and this one is exceptionally bad.
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Scouse Helen(Helen Drinoczky) ⭐⭐⭐⭐⭐⭐ (@scousehelen) reported from Melbourne, Victoria@NickAnsell @rebekkarnold Optus now show less competitions, now charges more and still we get terrible streaming issues when trying to watch live games in the middle of the night.
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Morabeets 🇺🇦 (@morrisd3_dm) reported from Melbourne, Victoria@DarkMatterzine @joshgnosis Even if the documents were necessary they should never have been placed in an insecure situation. If the API's access was exhaustive Optus was stuffed from the get go.
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺 (@stirlospace) reported from Melbourne, VictoriaLol is @telstra down or just 💩 also if you thought @Optus was bad Now I know why my uncles phone always is broken don’t ever go near @amaysimAU unless you have more patience than mother Theresa and Dalai Lama. combined
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Tony (@bonitoclub) reported from Melbourne, Victoria@Optus hi, any word on when the internet outage affecting Northcote Vic will be fixed? It's been down since about 2 o'clock.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Ashtyn (@Ashtyn1212897) reported@Optus Me again @Optus, just checking in, when your staff name drop people’s fiancée, who Optus are aware was involved in previous domestic violence incidents, on a complaint that doesn’t involve said fiance, is this an approved intimidation tactic by Optus?
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Tanya (@wade396) reported@optus_help can’t sign in to Optus Webmail every month what is going on now
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Nick (@_nicks_tweets) reported@Optus I’m not having issues activating my eSIM. I already have a eSIM with you. I want to buy a secondary number sim and cannot enter my OTP once it is sent via email. It also seems like there is a issue on your end with getting OTPs via email as it has taken over 10 minutes to arrive
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Mad Hatter ♠️♥️♣️♦️ (@MattBrady1980) reported@Optus Been over an hour now… Great to see how a 20+ year customer is treated. At this rate I may as well just save my time and go with another provider.
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Juan Calderon (@JuanCal41039133) reported@optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.
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harleyw (@harleywattsconn) reported@CraigTong__ @wayne_kag @AlboMP You ever tried to cancel Optus Sport, BigPond Broadband or Foxtel?
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Lucky Phil (@phabfish) reported@Optus why are you charging me roaming charges (we're in Bali) when I never requested it, my mobile data is off, and we only use WiFi?
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Patriot princess 777 (@Garycopela0) reportedPfizer and CBDC (Central Bank Digital Currency) rollout. In short, Gladys Berejiklian who was found guilty of corruption, was installed in Optus as a puppet to create the hack in 2022 and outage in 2023 in order to pushout digital id and CBDC for offline payments according to
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Paolo M (@PaoloMalicse) reported@Optus @optus_help 3rd day no NBN internet, so why do I pay $100 a month for no service? Superloop and Starlink looking very appealing right now. Maybe time for me to switch?
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Lion Heart 🦁💜 (@leesa_heart) reportedHaving major phone issues with both Telstra and Optus phone lines. Please google Afghan Ally. Signal blockers inside the Ballarat hospital, it's Guerilla Warfare in Victoria. My whole family is under attack. Need confirmation River and Willow are safe please 🩵