Optus

Optus Outage Report in Shell Cove, Shellharbour, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Shell Cove, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Shell Cove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Shell Cove, Shellharbour, State of New South Wales 01/16/2026 00:20

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Shell Cove, State of New South Wales

Latest outage, problems and issue reports in Shell Cove and nearby locations:

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.

  • Thought_Patrol Thought Patrol (@Thought_Patrol) reported from Kiama, State of New South Wales

    Normal service resumed thanks @Optus

  • cambuslangtrain John Roach (@cambuslangtrain) reported from Wollongong, State of New South Wales

    @LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

  • CavillJyckel Jyckel C (@CavillJyckel) reported from Wollongong, State of New South Wales

    @EdKent77 @Optus So hard to support from a distance, particularly when she’s distressed already.

  • roseannebyrne 💧🌱pragmaticleftie 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪💔 (@roseannebyrne) reported from Kiama, State of New South Wales

    @LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

  • petenowakowski Pete Nowakowski (@petenowakowski) reported from Wollongong, State of New South Wales

    @kirstinferguson @Optus My parents and I on Optus network. Mum got the txt, dad and I didn't.

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

  • petenowakowski Pete Nowakowski (@petenowakowski) reported from Wollongong, State of New South Wales

    @DanielNigro76 Yep. Parents house connected to Optus network.

  • iB3nji Ben (@iB3nji) reported from Wollongong, State of New South Wales

    @mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • NerdCoreJm Saitama Sensei (@NerdCoreJm) reported

    i absolutely give up. if its my router, its not like we have 800 bucks to replace it. and for some reason its mostly me that gets the **** end of the connection problems. if its optus, its pretty much expected but like why. and if its none of the above, desk-kun will die

  • TTotnum Gamer Dad (@TTotnum) reported

    @emilybyfield Having trouble with messenger on optus mobile at the moment, actual internet working fine though

  • furnissryan Peter Martin Ryan (@furnissryan) reported

    @Optus I want a single phone number to call. I don’t expect to wait. And I expect to deal with someone who can resolve my problems and doesn’t push back.

  • OTRDownUnder7 OTR DownUnder7 (@OTRDownUnder7) reported

    @Optus why do you show no outages on your website, when even down detector is showing the entire country reporting issues. Come on guys, what's going on? At least update us please

  • Filamern Emmylia Darmadi Lee (@Filamern) reported

    13 years with @VodafoneAU and thinking of transferring to Optus or Telstra- spoke with two technical support teams past 4 days as @VodafoneAU prepaid customers are unable to send nor receive any OTP texts to/from 32665 (Facebook‘s shortcode); despite this working back in 2013.

  • bdrinkwater Marcellus Wallace (@bdrinkwater) reported

    @Optus This has occurred on a mobile connected to optus 4g tower and a dongle connected to same. Its not isolated to one device. As I said, I already checked the usual suspects, your outage page tells me there is nothing down.

  • Sirr_Grant Sir Grant (@Sirr_Grant) reported

    @Optus what the heck is wrong with your help desk. 2 1/2 hours online with no resolve. Unable to contact a 'real' person at Optus to talk live regarding issue. Web page not working correctly either. #fail. #complaint I am a customer - you have my details - CALL ME !

  • srhardy dadude (@srhardy) reported

    @Telstra What has happened to calling Telstra, talking to a person and getting a problem resolved? Ai chat I’da bad joke, self service is a cop out and the system hangs up on you relentlessly! Optus used to be like this once too!

  • BonniceKynan Kynan Bonnice (@BonniceKynan) reported

    Just realised how bad @vodafone is in Tasmania @iiNet changed provider from @Optus to Vodafone The connection went from great to like now it took me 15min to load up twitter and I am in a suburb 30min out of the CBD!!! So Dont change ur sim card even if iinet calls you up!!! 😤

  • a_choros Alex Choros (@a_choros) reported

    If you're an existing Optus customer, you can opt into endless data using the My Optus app