Optus Outage Report in Hall, Australian Capital Territory
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Hall, Australian Capital Territory
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Optus
Optus is having issues since 05:40 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (46%)
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Phone (33%)
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Wi-fi (8%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Hall, Australian Capital Territory
The most recent Optus outage reports came from the following cities: Canberra.
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Hall, Australian Capital Territory
Latest outage, problems and issue reports in Hall and nearby locations:
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Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory
Way to wreck a Sunday, try to contact @Optus to fix their substandard offering.
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Andrew Christian (@GGL_Drew) reported from Queanbeyan, State of New South Wales
Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross
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Jessicah Mullins (@JesMullins) reported from Canberra, Australian Capital Territory
A week later and still no resolution. Just infuriating comments from people on the Optus messaging service who have clearly not read the case notes. @Optus you need to fix this…
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Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory
@yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.
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Prof Inger Mewburn (@thesiswhisperer) reported from Canberra, Australian Capital Territory
So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.
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Tim Shaw (@TimShawTweets) reported from Canberra, Australian Capital Territory
@Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC
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Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory
Well @Optus no service after act storms last night…what are you doing about it?!
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Col Copeland (@Colincopeland2) reported from Canberra, Australian Capital Territory
@Optus is there any problems with the network in the ACT. Its very, very slow tonight
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Andy Marsh (@stillupsocut) reported from Canberra, Australian Capital Territory
@Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.
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Jess the Referee (@refjess) reported from Canberra, Australian Capital Territory
@NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.
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Liz Darvill (@LizDolphinfluff) reported from Canberra, Australian Capital Territory
@djp1974 I feel you - being similarly blighted on the Optus network
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Leon Ha (@Fabulous_Red) reported from Canberra, Australian Capital Territory
I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH
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Michael (@miksta85) reported from Canberra, Australian Capital Territory
@optus you need to fix your coverage at Gungahlin marketplace. It’s non-existent.
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Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory
@Optus Not sure if I’ll get a resolution from @Optus I sent a dm
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50ShadesofJay (@JayJayK75) reported from Canberra, Australian Capital Territory
@allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with
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Amanda Valentina💋 (@AmandaWorldwide) reported from Canberra, Australian Capital Territory
Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.
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♛Ƙring (@mariekringxx) reported from Canberra, Australian Capital Territory
hello @Optus i am network-less atm what happened
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Phoebe #Raiders4Life (@P_Glo) reported from Canberra, Australian Capital Territory
@RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.
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Steve Smith (@Tikkaspecial) reported from Canberra, Australian Capital Territory
@Optus NBN down this morning. Website reports no issues at 2911.
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Marko (@AusLoafer) reported from Canberra, Australian Capital Territory
Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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needleineyes (@needlesineyes) reported
Optus has a large team of security and network professional , even them could not protect and mitigate all risks all the time. No wonder my Optus number kept getting calls from strange numbers from around the world. #cybersecurity @Optus @PeterDutton_MP @AlboMP #hackers
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lucie digitální (@luciedigitalni) reported
Brutal? Come on @samanthamaiden, Hume was more evasive on even basic questions than the Optus support reps I've been dealing with #Insiders #auspol
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Niall Ginsbourg (@niall_bigscreen) reported
@Jeremy_Kirk I seriously doubt that the person conducting the extortion is actually the first bad actor to access this information en masse, likely they are just the first to publicly demand a payment. I'd like to see #Optus disclose just how long this gaping security hole has been there.
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Old Grey Raven (@jjclenton) reported
@Optus @RunnerSA18 I have been affected by your failure! As an ex-customer why did you still have all my details on file? If you kept my details in the hope I would return? I will never be a customer again now that I know you cannot be trusted to look after my data! #OptusHack
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angry masked bystander (@i_ivison) reported
@ianbfarquhar An excellent question. I am no longer a customer and have been contacted by Optus saying my details were hacked. Why were these retained years after closing the account?
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Rowdy and Ted (@RowdyAndTed) reported
@AndrewBGreene @David_Speers @Optus The reforms don’t help us who had our info stolen. I’m not even a current customer, yet have had my details involved. We need new licence & passport numbers. The govt needs to make this a priority to help us & make Optus pay
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camtraveller🇭🇰 🇹🇼 (@camtraveller) reported
@Jeremy_Kirk Thanks for your reporting on this. I am one of the customers with the ‘heightened risk’ and It’s a real shame that I have to get this information from you an not Optus. Optus seems to have gone into hiding at the worst possible time. Terrible communication.
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Geneviève Doyle (@Gennerveevy) reported
@JPMasters @Jeremy_Kirk @Optus Programmer husband was wondering if Optus had been notified at some point, as ‘ethical hackers’ generally will months before it’s public knowledge, and go public to force them to fix it. Also other issues with test systems not sandboxed from live customer data.
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twigsama (@twigsama) reported
@Jeremy_Kirk > a former Optus customer and that her data is accurate. Oh ****... Can you somehow find out if customers from Optus resellers are affected by this hack?
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Netz Melbourne (@netz_melb) reported
@Aussie_Booma @_thomasparkes I take security very seriously. What IT ****** thought it would be a good idea to have an unauthenticated API active, with the only security being an obscure URL/access point, particularly in a high profile business like Optus. Luckily I'm not an Optus customer.