Optus Outage Report in Hornsby, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Hornsby, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hornsby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Optus
Optus is having issues since 03:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (38%)
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Phone (29%)
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E-mail (15%)
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Wi-fi (10%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map Near Hornsby, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
| Internet | ||
| Phone | ||
| Wi-fi | ||
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Optus Issues Reports Near Hornsby, State of New South Wales
Latest outage, problems and issue reports in Hornsby and nearby locations:
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Eugene of Astuto 🤔
(@eastuto) reported
from
Sydney, State of New South Wales
So how's this for next level bad customer service. @Optus sends a warning notice that services will be restricted of we don't pay $270. Never seen the account number. Wife was on phone every day last week. They couldn't say what it related to. Couldnt provide copy of a bill.
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Lauren Capelin ⚡️
(@laurenjcapelin) reported
from
Sydney, State of New South Wales
@annie_parker @slace @Telstra It’s so bullshit. Optus just as bad and it takes up to 48 hrs for it to let you know you’ve hit your limits. In this real time world that is criminal I reckon.
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Sarah Hurcombe
(@SarahHurc) reported
from
Sydney, State of New South Wales
Honestly @Optus we have had the worst customer experience @TwoTalesCafe with you the last few weeks + particularly the last few days - your failure to take responsibility + resolve this has been shocking to experience. It’s always been someone else’s fault within the organisation
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🔥₽๎ᝤᶒя ᶢ ᶃเ𐤄𐤄ᦳ𐌏ᠡ💧
(@p_terg) reported
from
Sydney, State of New South Wales
Nope. Call dropped out at Eveleigh. One of them is trying again. I hope this one is with Optus bc their service is crap beteeen here and Homebush.
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Sarah Hurcombe
(@SarahHurc) reported
from
Sydney, State of New South Wales
Terrible mistake from @Optus - they made us @TwoTalesCafe switch to NBN last week and changed our number without telling us and we’ve only just found out - really crappy stuff for a long weekend when people will call us to find out if we’re open!!!! Sort it out @Optus
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Anton Posa
(@antonposa) reported
from
Sydney, State of New South Wales
@AttilaBalassa It's quite a responsibility to get it right. Optus has the EPL over here but they do a pretty decent job. Still sucks when you're paying for Foxtel though and can't get some of the best sport.
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Eugene of Astuto 🤔
(@eastuto) reported
from
Sydney, State of New South Wales
They even said that they had the wrong birth date on the system for that account. Now today internet slows down to Alphalink level dial up speed. 👋👋👋 Well done @Optus on making 20 yr long customers feel special.
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Vijay Arumugam
(@vijayarumugam) reported
from
Sydney, State of New South Wales
@BigKev67 @vipinbjain Interestingly, Rose Bowl, Bellerive and WACA / Optus are the three venues with poor Test crowds, although Gabba has had some poor crowds of late as well. #savsInd #INDvsSA
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Angela 🔰🔰🔰
(@vanwaitsy) reported
from
Sydney, State of New South Wales
@YorkieRed_Jojo I watched the match...never miss one....but I'm with Optus and any BBC or sky sports clips are licensed here. I haven't seen the reverse angle 😭
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Cameron Whyte
(@camozspurs) reported
from
Sydney, State of New South Wales
@Kezzacarpenter @Optus Yes but it’s working ok now they have there own NBN support team and you get a case manager so not as bad as I thought
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Danèk
(@officialdanek) reported
from
Sydney, State of New South Wales
So I don’t know whose at fault, but my data is on but works like 5% of the time. Even turn my phone off for a bit and back on won’t help! @Apple @Optus
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Scott Maxworthy
(@maxymedia) reported
from
Sydney, State of New South Wales
@Optus Hi, was back an hour or so after post but has been on & off over the last few days. Whatever your techs are doing is very frustrating for us poor customers.
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Amr Fouad
(@_afouad) reported
from
Sydney, State of New South Wales
@Optus It has been like that for more than month ! Not sure what make it impossible to track the issue , the support is asking me to use a different device, that's brilliant it took them a month to send a generic response !!! #badcustomerservice #upyourgame @OptusSport
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Jess
(@Jess_ms) reported
from
Sydney, State of New South Wales
@Optus cutting off all internet with zero notification of NBN cutover date and 1 hour later chat people zero help. Only work from home and studying for masters online. Ombudsman tomorrow, yet again.
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Mike Pearsall
(@MikePearsall93) reported
from
Sydney, State of New South Wales
@juzzyjuuice @Optus As bad as Optus is I reckon they're the best of a horrible bunch. Just tried a different co for internet and went crawling back to them cause they were that shite.
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ماسيراظيف
(@Maserazif) reported
from
Sydney, State of New South Wales
$41 for 105gb of data is insane. Only Optus can do it. Malaysian Telco companies could never
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Just Davo
(@hitinman) reported
from
Sydney, State of New South Wales
Using Aussie Broadband now but it is #NBN that is the problem. Never had any dramas with Optus HFC cable
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Scott Maxworthy
(@maxymedia) reported
from
Sydney, State of New South Wales
Come on @Optus our broadband has been down now for over three hours!!! 🤯
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Paul Farrell
(@paulof77) reported
from
Sydney, State of New South Wales
@Optus heard worst customer service story today. Colleague received a birthday gift of an Apple Watch but received the large face instead of smaller face and cannot exchange even when unopened and in the plastic @Apple cannot help but were equally shocked at how crap this is
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Reg Boyle
(@EICostheta) reported
from
Sydney, State of New South Wales
@SaveOurForests_ That Victorian brown coal power station was owned by carpetbagging French. Should NEVER have been built and none of those Elect suppliers say where they're based. Optus is Singapore. Telstra did no one any favours.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Himanshu shah
(@himanshushah146) reported
@Optus At least 7 times I have verified myself with your people. Every time new rep asking same details again an again. Can't they passion details to The? colleagues about the customer wHO is at other end?? Do u teach them anything or just give phones & ask them to sit at call centers
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👽 ɟlǝsɹǝH uɐʇɐS👽Satan Herself
(@lawrepforjesus) reported
Optus was going to charge me for what they suspected last week or so was a broken modem. Nope. But they asked me to send it back to the warehouse. Poor sod that ends up with that one. 3 weeks before I get a final bill. NBN charges will be wiped. I "sataned" the situation...
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Muggs
(@ElMuggs) reported
@MellyMelihssa @Optus No problem, I wish there was a 'easy solution' but I spent 1.5 HOURS trying to get though to @Optus that they where not properly informing their customers/former customers of the danger of the breach, and not even doing the bare minimum to help their customers protect themselves.
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Chris
(@Chris75188652) reported
@Optus Fail - delete
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fusion17
(@fusion174) reported
@ClareONeilMP One month ago Medibanks statement was : "We can say definitively that there is no evidence that customer data has been removed from our systems." Why so hard on Optus and not them? What's in it for you? They literally lied for weeks.
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Celebrity recluse
(@Pickle_Lou_) reported
Dear @Optus I’ve had a gut full of your incompetence Since Saturday I haven’t been able to phone Mum (I’m her carer) you disconnect the call & her home service has changed today I arrange for someone else to call her & then suddenly I can call Always something with you lot
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Celebrity recluse
(@Pickle_Lou_) reported
@Optus Is there a direct number I can call & not be given the run around I’m recovering from surgery & need a gawd damn nap, not chasing up why when I call Mum her phone does not ring
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CHΔR
(@charwilmusic) reported
@Optus 😒 You have an outage. No point in checking
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Ella Lee
(@elee_bella) reported
@taniadalts @Optus @VicRoads I’ve only received Medibank’s non specific updates. They haven’t said if I’ve been affected or what they are doing accept to say they won’t increase their premiums until next year. It’s pretty poor isn’t it.😔😑
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👽 ɟlǝsɹǝH uɐʇɐS👽Satan Herself
(@lawrepforjesus) reported
Ohhai optus. Just let me cancel the service. Having me on hold for hours isn't going to stop me cancelling. NBN have already switched over the service and I'm using my TPG connection. Give it up. I know you're bleeding customers but, that's not our fault. It's YOURS. #Optus